Customer Service
•Download as PPT, PDF•
11 likes•2,567 views
The document discusses the importance of customer service. It provides quotes emphasizing that customers are the most important part of any business. It outlines best practices for customer service, including committing to quality, knowing your products and customers, treating people with respect, not arguing with customers, following through on promises, and focusing on customer satisfaction rather than sales. The document also discusses building a "culture of commitment" among employees and seeing every customer interaction as a "moment of truth".
Report
Share
Report
Share
![Customer Service ,[object Object],[object Object],[object Object],[object Object]](https://image.slidesharecdn.com/customer-service-1232708545958891-2/85/Customer-Service-1-320.jpg)
Recommended
Customer Service
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Customer Service
This document provides an overview of a customer service seminar. It discusses key topics like the different types of customers, what customer service is, why service can be difficult to define, and tips for handling complaints. It also covers assessing customer service skills and emphasizes the importance of having a positive attitude when dealing with customers.
Customer service training general
This document provides training on enhancing customer service skills. It discusses creating a customer-centric environment by listening, giving undivided attention, appreciating individuality, and more. It defines customer service, outlines customer rights, and describes types of customers including new/existing, wavering, and defecting customers. It then focuses on becoming a solution creator for new/existing customers and managing conflict with wavering and defecting customers using tools like the 3 Rs and 10 commandments of customer service. The training emphasizes resolving issues in a respectful manner.
Interact with customers
Basically this is to alert sales staff to whom they are really dealing with each day, people just like themselves.
Customer service
Here are the key things the customers wanted and whether they were satisfied based on the interactions described:
A) The businessman wanted a hotel room for the night. He was dissatisfied as there was no record of his reservation and the receptionist did not try to help, just suggested another hotel.
B) John wanted a tracksuit that fit properly. He was dissatisfied as the sales assistant did not try to help or offer a solution, just blamed John for the issue.
C) The elderly lady flying for the first time wanted assistance. She would have been satisfied by the cabin crew member who helped her with her needs.
D) The man at the reception wanted assistance/information. He was dissatisfied by the receptionist
Customer Service with a SMILE!
What’s the most important part of your job? Lunch count? Tracking attendance? Dispensing ice packs? Have you considered that your ability to interact positively with your customers might be Priority #1? Join Lori in order to begin determining who your customers are, the best techniques for interacting positively, and how to keep a smile on your face! Presenter: Lori Jensen
© 2012 South Central Kansas Education Service Center, Clearwater, KS 620-584-3300
Customer service the basics
The document discusses the importance of customer service attitude and techniques. It emphasizes that customer service is not just a department, but an attitude that must be held by all. It provides tips for handling difficult customer types, such as interrupters and assumers. The document also outlines best practices for maintaining superior customer relationships through communication, accessibility, knowledge, reliability and empathy. It stresses focusing on customer needs above all.
How to Improve your Customer Service Skills by Scott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
Recommended
Customer Service
Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Customer Service
This document provides an overview of a customer service seminar. It discusses key topics like the different types of customers, what customer service is, why service can be difficult to define, and tips for handling complaints. It also covers assessing customer service skills and emphasizes the importance of having a positive attitude when dealing with customers.
Customer service training general
This document provides training on enhancing customer service skills. It discusses creating a customer-centric environment by listening, giving undivided attention, appreciating individuality, and more. It defines customer service, outlines customer rights, and describes types of customers including new/existing, wavering, and defecting customers. It then focuses on becoming a solution creator for new/existing customers and managing conflict with wavering and defecting customers using tools like the 3 Rs and 10 commandments of customer service. The training emphasizes resolving issues in a respectful manner.
Interact with customers
Basically this is to alert sales staff to whom they are really dealing with each day, people just like themselves.
Customer service
Here are the key things the customers wanted and whether they were satisfied based on the interactions described:
A) The businessman wanted a hotel room for the night. He was dissatisfied as there was no record of his reservation and the receptionist did not try to help, just suggested another hotel.
B) John wanted a tracksuit that fit properly. He was dissatisfied as the sales assistant did not try to help or offer a solution, just blamed John for the issue.
C) The elderly lady flying for the first time wanted assistance. She would have been satisfied by the cabin crew member who helped her with her needs.
D) The man at the reception wanted assistance/information. He was dissatisfied by the receptionist
Customer Service with a SMILE!
What’s the most important part of your job? Lunch count? Tracking attendance? Dispensing ice packs? Have you considered that your ability to interact positively with your customers might be Priority #1? Join Lori in order to begin determining who your customers are, the best techniques for interacting positively, and how to keep a smile on your face! Presenter: Lori Jensen
© 2012 South Central Kansas Education Service Center, Clearwater, KS 620-584-3300
Customer service the basics
The document discusses the importance of customer service attitude and techniques. It emphasizes that customer service is not just a department, but an attitude that must be held by all. It provides tips for handling difficult customer types, such as interrupters and assumers. The document also outlines best practices for maintaining superior customer relationships through communication, accessibility, knowledge, reliability and empathy. It stresses focusing on customer needs above all.
How to Improve your Customer Service Skills by Scott Storick
This document provides tips for improving customer service communication skills. It recommends focusing on confidence, control, and active listening. Ask questions to understand the customer's perspective and needs before calls or emails. Provide thorough information to demonstrate being one step ahead. Engage customers with thought-provoking questions to build trust. Most importantly, listen to understand the customer's situation and humanize interactions.
Customer Service Basics
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
Cust Svc Exceeding Exp Ppt
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Delivering an excellent customer service experience via one on-one interactions
This document discusses the importance of customer service and provides tips for effective customer service. It emphasizes that customers are the most important part of any business and the purpose of a business is to serve customers. The document then covers topics such as reasons why customers leave, handling complaints, cultivating relationships, and techniques for good customer service including listening actively and resolving issues. It stresses treating all customers with respect and focusing on meeting their needs and expectations.
Providing Exceptional Customer Service
Developed to provide customer service training to Coast Guard members serving at support & logistics units.
Customer service presentation
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
7 Pillars Of Customer Service
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers. It emphasizes the importance of going above and beyond for customers to build loyalty and advocates training employees to learn more about each customer. Real-world examples are provided to illustrate how following these pillars can significantly increase sales and improve customer relationships.
Customer service-presentation
This document provides an overview of key concepts for effective customer service. It discusses closing common service gaps through standards, delivery, communication and knowledge. Good customer service involves communicating effectively with customers through skills like active listening, questioning, and using positive body language. Maintaining high service standards, dealing with special customer needs, and planning for good customer experiences are also covered. The document provides guidance for presenting a positive organizational image and dealing with difficult customer situations.
Customer service skills
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
Customer Services Ppresentation
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireNorth & Western Lancahsire Chamber of Commerce
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.Customer service
This document outlines the objectives and topics covered in a customer service training program, including identifying customer needs, maintaining relationships, improving service programs, and effective communication. It also provides sample definitions of customer service, questions about customer experiences, reasons why customers leave, important competencies, common excuses for poor service, and advice on valuing customers.
Customer service
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
Customer Care
Our mission is to satisfy customer needs through high quality service. Service quality is determined by tangible factors, reliability, responsiveness, competence, courtesy, credibility, security, access, communication and empathy. Customers' perceptions are based on their expectations, marketing, personal needs, past experiences and word of mouth. To bridge gaps in perception, we must be clear about our intentions, ensure our actions match intentions, and check for understanding by listening without bias and not making assumptions.
Customer Service
This document discusses customer service and provides questions and topics to consider around customer service. It addresses why customer service is needed, how customer service representatives should respond to requests, and competencies for customer service roles. Common excuses for poor customer service are listed along with counters to those excuses. The wants and expectations of customers are outlined. Metrics and standards for customer service are referenced. The document advertises a PowerPoint presentation for download on the topic of customer service that contains over 100 slides addressing understanding customer service, customer types, effective communication, implementing programs, and more.
Customer Service Training
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
Customer Service Training
This document provides an overview of a customer service training session. The training will teach participants how to implement a customer service excellence program in their company. It will cover key elements of customer service like the 5 basic customer needs of friendliness, empathy, fairness, control, and information. Participants will learn everyday practices for excellent customer service and how to make a positive first impression. The training also details the benefits of providing excellent customer service such as satisfied customers, customer retention, and increased profits.
Customer service
This document is a 16 page presentation on customer service. It covers topics like understanding customer needs, common customer complaints, communication skills, excuses for poor service, what customers want from service representatives, and competencies for customer service roles. The presentation provides objectives, questions, statistics, and tips for representatives to improve service. It aims to help viewers learn how to identify problems and strengthen customer relationships.
Delivering exceptional telephone customer service
This document discusses the importance of customer service and providing exceptional telephone customer service. It emphasizes that customer service is an attitude, not a department. It outlines steps to outstanding customer service like empathy, responsiveness, and reliability. It discusses maintaining positive customer relationships and techniques for handling different customer types like irate customers or interruptors. The document stresses that as a customer service representative, you are representing your company and should communicate with customers with a positive attitude.
Customer Service Presentation
Very few companies in Romania really understand the importance of good customer service. They may use words like customer service excellence; quality etc but there is a void between words and reality. Without this your company may not survive long term as the more astute managers will use this as a key weapon to steal your customers.
FREELANCE TRAINING IS THE ANSWER
Customer Service training
This document is from a training session on customer service presented by the Regional Training Department. The training covers objectives like identifying customer needs and complaints, maintaining customer relationships, and communication skills. It discusses the importance of exceeding customer expectations and maintaining customers. Interactive portions get trainees to think from a customer perspective and discuss good and bad customer service experiences. It provides data on why customers leave, what they want from service, and keys to good customer service like communication and flexibility. The training emphasizes the importance of customer service in keeping customers satisfied and loyal.
Introduction to Customer Service Management
The document discusses customer complaints and how to handle them. It defines a complaint as a customer's expression of dissatisfaction with a product or service where they expect a response. Common sources of complaints are incomplete information, billing issues, network coverage problems, and unresolved requests. The document provides guidelines for dealing with complaints such as seeing things from the customer's perspective and using complaints to improve. Proper handling of complaints involves thanking the customer, apologizing, listening, showing empathy, resolving issues when possible, and following up.
Introduction to customer service
This document discusses the importance of customer service and satisfaction in the tourism and hospitality industry. It identifies several key sectors in the industry including lodging, food and beverage services, transportation, attractions, and retail. Good customer service is essential for businesses in these sectors to enhance the customer experience, gain customer satisfaction, and ensure their needs are met. This leads to increased sales, lower costs, and greater profitability for businesses. The first impressions created through factors like cleanliness, knowledge, professionalism and confidence of employees are also crucial for customer service.
More Related Content
What's hot
Customer Service Basics
A quick slideshow to enforce some of the basics of giving good customer service in a call center. I made a few modifications to it so I hope this one is better liked. :)
Cust Svc Exceeding Exp Ppt
This powerpoint presentation helps to establish basics for taking care of customers while at the same time reiterates examples numerous times for people who are crucial to our customer satisfaction. It addresses how devastating the loss of one customer can be through not providing the ultimate customer experience. one service failure can sink a business. Your frontline people and everyone they work with are part of the internal customer network. As a team they must all work together to provide the unforgettable customer experience and exceed the customers\’ expectations.
Delivering an excellent customer service experience via one on-one interactions
This document discusses the importance of customer service and provides tips for effective customer service. It emphasizes that customers are the most important part of any business and the purpose of a business is to serve customers. The document then covers topics such as reasons why customers leave, handling complaints, cultivating relationships, and techniques for good customer service including listening actively and resolving issues. It stresses treating all customers with respect and focusing on meeting their needs and expectations.
Providing Exceptional Customer Service
Developed to provide customer service training to Coast Guard members serving at support & logistics units.
Customer service presentation
The document discusses the importance of customer service and strategies for building a customer-focused company. Some key points include:
- Customer satisfaction and service has increasingly become important over time, from price and value in the past to quality, convenience, and service today.
- Every customer interaction represents a "moment of truth" that can influence future purchasing decisions. Customers make quick judgments about a company based on their experiences.
- To be customer-focused, a company must listen to customers, understand their needs, and strive to satisfy them. This fosters customer loyalty and positive word-of-mouth.
- Strategies for building a customer focus include soliciting customer feedback, training all employees to
7 Pillars Of Customer Service
This document outlines 7 pillars of customer service: 1) Develop a customer service mission statement, 2) Ensure customer service has the proper attitude and action, 3) Provide base training for employees, 4) Coach employees, 5) Send creative thank you's, 6) Perform functional walkthroughs, and 7) Engage with customers. It emphasizes the importance of going above and beyond for customers to build loyalty and advocates training employees to learn more about each customer. Real-world examples are provided to illustrate how following these pillars can significantly increase sales and improve customer relationships.
Customer service-presentation
This document provides an overview of key concepts for effective customer service. It discusses closing common service gaps through standards, delivery, communication and knowledge. Good customer service involves communicating effectively with customers through skills like active listening, questioning, and using positive body language. Maintaining high service standards, dealing with special customer needs, and planning for good customer experiences are also covered. The document provides guidance for presenting a positive organizational image and dealing with difficult customer situations.
Customer service skills
The document discusses important customer service skills. It defines a customer and explains why customer service is important for businesses. The main customer service skills that every employee needs are then outlined, including patience, attentiveness, clear communication, product knowledge, using positive language, time management, ability to read customers, having a calming presence, handling surprises, tenacity, closing interactions well, and a willingness to learn.
Customer Services Ppresentation
This document provides information on customer service best practices. It discusses why customers quit (68% due to indifference of employees), what angry customers want (to feel listened to, respected, and assured of action), the responsibilities of complaints handlers (updating records and following up), and qualities of good service technicians (being on time, cleaning up, and following up). The overall message is on the importance of caring for customers and addressing their needs and complaints to retain their business.
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireNorth & Western Lancahsire Chamber of Commerce
This document provides guidance on building a business through outstanding customer service. It discusses why customer service is important, who your customers are, and what excellent service looks like. It offers ten golden rules for customer service, including thinking like the customer and ensuring accountability. The document also covers turning complaints into opportunities, measuring customer satisfaction, and challenges of customer service. It concludes by having the reader develop an action plan to improve their customer service.Customer service
This document outlines the objectives and topics covered in a customer service training program, including identifying customer needs, maintaining relationships, improving service programs, and effective communication. It also provides sample definitions of customer service, questions about customer experiences, reasons why customers leave, important competencies, common excuses for poor service, and advice on valuing customers.
Customer service
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
Customer Care
Our mission is to satisfy customer needs through high quality service. Service quality is determined by tangible factors, reliability, responsiveness, competence, courtesy, credibility, security, access, communication and empathy. Customers' perceptions are based on their expectations, marketing, personal needs, past experiences and word of mouth. To bridge gaps in perception, we must be clear about our intentions, ensure our actions match intentions, and check for understanding by listening without bias and not making assumptions.
Customer Service
This document discusses customer service and provides questions and topics to consider around customer service. It addresses why customer service is needed, how customer service representatives should respond to requests, and competencies for customer service roles. Common excuses for poor customer service are listed along with counters to those excuses. The wants and expectations of customers are outlined. Metrics and standards for customer service are referenced. The document advertises a PowerPoint presentation for download on the topic of customer service that contains over 100 slides addressing understanding customer service, customer types, effective communication, implementing programs, and more.
Customer Service Training
The Customer Service Workout: Ten Essential Skills for Frontline Employees
This presentation focuses on ten skills frontline employees can practice to improve their interactions with customers. From using effective service language to staying calm when things go wrong, these basic questions and suggestions can be incorporated into any organization looking for some quick wins in its delivery of exceptional customer service.
The script that accompanies this program can be found at http://www.businesstrainingworks.com/main-menu/customer-service-training-program.
For more information about onsite customer service training and for free training resources, visit us online at www.businesstrainingworks.com.
Customer Service Training
This document provides an overview of a customer service training session. The training will teach participants how to implement a customer service excellence program in their company. It will cover key elements of customer service like the 5 basic customer needs of friendliness, empathy, fairness, control, and information. Participants will learn everyday practices for excellent customer service and how to make a positive first impression. The training also details the benefits of providing excellent customer service such as satisfied customers, customer retention, and increased profits.
Customer service
This document is a 16 page presentation on customer service. It covers topics like understanding customer needs, common customer complaints, communication skills, excuses for poor service, what customers want from service representatives, and competencies for customer service roles. The presentation provides objectives, questions, statistics, and tips for representatives to improve service. It aims to help viewers learn how to identify problems and strengthen customer relationships.
Delivering exceptional telephone customer service
This document discusses the importance of customer service and providing exceptional telephone customer service. It emphasizes that customer service is an attitude, not a department. It outlines steps to outstanding customer service like empathy, responsiveness, and reliability. It discusses maintaining positive customer relationships and techniques for handling different customer types like irate customers or interruptors. The document stresses that as a customer service representative, you are representing your company and should communicate with customers with a positive attitude.
Customer Service Presentation
Very few companies in Romania really understand the importance of good customer service. They may use words like customer service excellence; quality etc but there is a void between words and reality. Without this your company may not survive long term as the more astute managers will use this as a key weapon to steal your customers.
FREELANCE TRAINING IS THE ANSWER
Customer Service training
This document is from a training session on customer service presented by the Regional Training Department. The training covers objectives like identifying customer needs and complaints, maintaining customer relationships, and communication skills. It discusses the importance of exceeding customer expectations and maintaining customers. Interactive portions get trainees to think from a customer perspective and discuss good and bad customer service experiences. It provides data on why customers leave, what they want from service, and keys to good customer service like communication and flexibility. The training emphasizes the importance of customer service in keeping customers satisfied and loyal.
What's hot (20)
Delivering an excellent customer service experience via one on-one interactions
Delivering an excellent customer service experience via one on-one interactions
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in Lancashire
Viewers also liked
Introduction to Customer Service Management
The document discusses customer complaints and how to handle them. It defines a complaint as a customer's expression of dissatisfaction with a product or service where they expect a response. Common sources of complaints are incomplete information, billing issues, network coverage problems, and unresolved requests. The document provides guidelines for dealing with complaints such as seeing things from the customer's perspective and using complaints to improve. Proper handling of complaints involves thanking the customer, apologizing, listening, showing empathy, resolving issues when possible, and following up.
Introduction to customer service
This document discusses the importance of customer service and satisfaction in the tourism and hospitality industry. It identifies several key sectors in the industry including lodging, food and beverage services, transportation, attractions, and retail. Good customer service is essential for businesses in these sectors to enhance the customer experience, gain customer satisfaction, and ensure their needs are met. This leads to increased sales, lower costs, and greater profitability for businesses. The first impressions created through factors like cleanliness, knowledge, professionalism and confidence of employees are also crucial for customer service.
Karstadt Vs. J.C. Penney
The document compares the work cultures and human resource policies of Karstadt, a German department store chain, and J.C. Penney, an American department store chain. Karstadt employees work 37-hour weeks with 6 weeks of annual leave, while J.C. Penney employees often work over 60 hours per week with little time off. The German system focuses more on work-life balance and quality time off, while the American system emphasizes long work hours and higher monetary compensation. The top operations executive of an international chain should adopt policies that foster work-life balance, autonomy, training to improve job satisfaction, and both financial and non-financial motivation.
Retail pricing strategy by sumit
This document discusses retail pricing strategies. It defines retail price as the cost of a product plus markup. Retailers must determine the right price that customers are willing to pay and retailers accept. Pricing strategies can be cost-oriented, demand-oriented, or competition-oriented. The document outlines various pricing approaches including skimming prices, market penetration pricing, leader pricing, price bundling, multi-unit pricing, discount pricing, everyday low pricing, and odd pricing. Formulas are provided for calculating markup percentage based on retail price or cost.
Retail Pricing 1
The document discusses retail pricing strategies. It begins by defining the goals of setting the right price that is acceptable to both consumers and retailers. It then outlines various external factors that influence pricing decisions. The document goes on to explain different pricing elements, objectives, and dependent variables that must be considered. It provides details on several specific pricing strategies retailers can employ, such as customary pricing, variable pricing, price lining, and leader pricing. It also discusses cost-oriented pricing approaches like markup pricing and markdown pricing. The overall document serves as a guide for retailers to understand how to establish prices for their merchandise.
Advertisement presentation
This document defines advertisement and discusses various types of advertisements. It begins by explaining that advertisements turn people's attention towards specific things and represent the message of the sender. It then lists the top 10 advertising agencies in the world and provides details about Ogilvy & Mather, the largest agency. Finally, it categorizes different types of advertisements such as outdoor, indoor, radio, TV, and online advertisements.
Effective customer service powerpoint Designed by Deanna Senica
This document discusses key aspects of effective customer service. It emphasizes that customers are the most important part of any business and that everything a business does should be focused on pleasing customers. It provides tips for good customer service such as understanding customer needs, treating people with courtesy and respect, never arguing with customers, promptly addressing complaints, and making the customer experience easy and satisfying. The document also outlines 10 rules for great customer service which include committing to quality service, knowing your products and customers, and focusing on building lasting customer relationships.
Retail pricing
The document discusses several key considerations for retailers in setting prices, including customer price sensitivity, competition, costs, and legal/ethical issues. It explains that value is perceived benefits divided by price, so retailers can increase sales by raising benefits or lowering prices. It also discusses factors like competition, economic conditions, price adjustments, and strategies like everyday low pricing, odd pricing, and using gross margin return on investment to evaluate product profitability.
Retail location
The document discusses factors to consider when selecting a retail location. It outlines that consumer choice and competitive advantage are important considerations. Any location decision must account for trends in transportation and shopping behaviors. Developing a retail site requires high investment and long lead times. Selecting the right property is important as it can be a major company asset. There are also declining opportunities for new development sites. The document then discusses specific factors like accessibility, visibility, traffic patterns, and infrastructure that affect attractiveness of potential locations.
Relationship Marketing ppt 31
Relationship marketing is a philosophy of doing business. It is improving the relation between in company and customer.
Service excellence ppt slides
The document discusses key aspects of managing excellent customer service. It covers understanding service culture, the five elements of quality service, key skills for customer service representatives, and developing excellent communication skills. The five elements of quality service are reliability, assurance, tangibles, empathy, and responsiveness. Good communication skills include both verbal and non-verbal communication as well as active listening.
Advertisement ppt
The document defines advertising as a paid form of non-personal communication designed to induce people to buy ideas, goods, or services. It aims to differentiate products from competitors, communicate product information, urge product use, expand distribution, and increase brand loyalty and preference while reducing costs. Advertising benefits manufacturers by increasing and stabilizing sales, retailers by guaranteeing quick sales with minimal effort, and consumers by aiding decisions and ensuring better quality, affordable options. It also benefits society by raising living standards and employment while upholding culture.
Advertisement
The document provides a history of advertising in India from pre-independence to modern times. It discusses key developments such as the establishment of early advertising agencies in the 1920s-1940s, the growth of the industry in the post-independence era under Nehru, and the expansion of advertising through new media like television and the internet in recent decades. It also outlines the basic components, key players, types, and functions of advertising, as well as what makes an advertisement effective.
Advertising ppt
This power point presentation contain mainly- Aims and Objectives,Def” of Advertising,Brand and Marketing mix,The marketing mix,Role of Advertising,The Advertising Plan,The importance of advertising,Types of advertising,Major advertising media,The Functions of Advertising,The Key Players,Components of Advertising,What Makes an Ad Effective?.
Location decision
This document discusses various factors to consider when making location decisions for facilities. It identifies the strategic importance of location decisions and objectives like profit potential. Key factors include availability of infrastructure, resources, labor, transportation and costs. Methods for evaluating locations are described, such as cost-volume analysis to determine the location with the lowest total costs based on fixed and variable costs. The factor-rating method scores locations based on weights assigned to relevant factors. Location decisions require analyzing regional, community, site and multiple plant strategies. Manufacturing and service facilities have different location considerations.
Public Relations
This document provides an overview of public relations (PR), including definitions, functions, advantages, disadvantages, and the role of a PR officer. PR is defined as managing communication between an organization and its publics to influence opinion. It aims to maintain a certain viewpoint about a company, its leadership, products, or other topics. PR functions include promoting goodwill, corporate image, and countering negative publicity. Advantages include credibility and reaching specific groups, while disadvantages include difficulty quantifying benefits and lack of control. The role of a PR officer is to act as an advocate, communicator, problem solver, and opinion leader for a company. PR can also be used for marketing purposes known as marketing PR.
Human: [SUMMARY
CUSTOMER SERVICE POWERPOINT
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Viewers also liked (17)
Effective customer service powerpoint Designed by Deanna Senica
Effective customer service powerpoint Designed by Deanna Senica
Similar to Customer Service
Boost Sales with Customer Service
The document discusses the importance of customer service for business success. It provides quotes emphasizing that customers are the most important part of any business and can determine if a business succeeds or fails. Good customer service results in repeat customers, increased profits, and higher job satisfaction. The document outlines 10 rules for great customer service including committing to quality service, knowing your products and customers, treating people with respect, resolving complaints, and making it easy for customers to do business with your company. It stresses developing a "culture of commitment" where employees reflect the company's pride in serving customers well.
Customer service wiki
The document discusses the importance of excellent customer service. It defines customer service as exceeding customer expectations. It emphasizes providing great customer service before, during, and after every customer interaction, even with non-buying customers. The document also outlines the G.R.E.A.T. approach to customer service - Greet, Respect, Evaluate, Adjust, Thank. Additionally, it stresses the importance of understanding customers by knowing the 6 C's - Competition, Communication, Competence, Care, Complaints, Checks and Balances. The document provides an example of excellent customer service versus just providing information.
Customer Service
Customer service is a necessary part of any job. There are some important parts to dealing with customers, and for handling the situation when someone is angry.
Customer service
The document discusses customer service and its importance for businesses. It defines customer service as activities designed to increase customer satisfaction before, during and after purchases. Good customer service is essential for businesses to create new customers, keep loyal ones, and get referrals. It involves positive interactions from initial greetings to resolving issues. Automated services and getting instant feedback on experiences have also improved customer service. Overall, providing good customer service leads to customer trust, referrals, and long term business success.
Customer service
The document discusses the importance of customer service for businesses. It notes that customers are essential for business survival and that customer service refers to any actions that enhance the customer experience. Excellent customer service is crucial for creating new customers, retaining existing customers, and generating referrals. Some key aspects of good customer service include listening to customers, addressing their needs, and providing a positive experience at all points of interaction. Customer satisfaction depends on meeting expectations and creating a pleasant overall impression. The document outlines different types of customers, their needs, and steps to providing excellent ongoing customer service.
Customer Service New
The document provides an overview of a training session on delivering superior customer service. It discusses establishing consistently high levels of customer service as a key goal and competitive differentiator. It outlines five levels of customer service excellence and how customers perceive those levels. The training encourages participants to evaluate their own organization's level of customer service and identify areas for improvement.
10 DO's and DON'Ts in Customer Service for Hotels and Restaurants
Today, I would like to take you to the basics and share with you a short and clear list of customer service essentials. Most of them are fairly common knowledge, and they won’t take you much effort
to follow, but still they are absolutely critical to ensure you perform your job professionally and serve your customers right.
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Leadership for Organizational & Business Success - David Aaker, International Speaker, Aaker & Associates
Customer Care.pptx
This document outlines an agenda for a customer service training seminar. It includes introductions, expectations, break times, house rules, and a roadmap of topics to be covered such as Batho Pele principles, service levels and standards, handling difficult situations, effective communication and questioning skills, and delivering exceptional customer service. The training will help participants improve their customer care, service excellence, and ability to deal with difficult customers and situations. Presentation materials cover defining customers, keeping and losing them, loyalty facts, professionalism, and the importance of communication and language in customer interactions. The goal is for participants to provide good, great, excellent and exceptional customer service.
Customer delight
With the help of this presentation you will get to know about :
What Is Customer service?
Why is it important for any business
Customer Service
This document discusses the importance of customer service and how to effectively serve customers. It defines what customer service is and explains that customers are the most important part of any business. It also outlines how customer expectations have changed over time, with today's customers being more involved in the product research process. The document provides tips for demonstrating good customer service, such as greeting customers, understanding their needs, explaining products, suggesting additional items, and thanking customers. It also discusses how to properly handle complaints and deal with different customer personalities. Retaining customers is important as it leads to increased sales, market strength, and reduced costs.
Customer Service introduction
A growing number of customer interactions are taking place online.Younger people in particular prefer to do too much of their business online rather than in person. But online interactions have limitations. To provide excellent customer service online, you need to understand what works and what doesn’t work, and how to make the most of the tools that are available to you.
A to Z of Customer Experience
I would define ‘Customer Experience’as:
‘How customers or prospective customers perceive their interactions with your organisation’
Customer experience encompasses every aspect of an organisation’s offering - the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability.
How can you drive a consistently good and improving Customer Experience for your customers or prospects?
In this A to Z I’ll give you some of the answers and some tips from Oak Consult
Customerserivce
The document discusses key aspects of providing good customer service, including identifying different types of customers, both internal and external; focusing on caring responses and problem resolution; understanding that customers want friendly, flexible, timely service and solutions to issues; and recognizing that customer service is as much about attitude as techniques. Maintaining a positive attitude through confidence, courtesy, ownership and enthusiasm is emphasized as central to good customer service.
Customerservice new 199
The document discusses key aspects of providing good customer service, including identifying different types of customers, both internal and external; focusing on caring responses and problem resolution; understanding that customers want friendly, flexible, timely service and solutions to issues; and recognizing that customer service is as much about attitude as techniques. Maintaining a positive attitude through confidence, courtesy, empathy and ownership is emphasized as central to quality customer service.
Customerservice new ppm
The document discusses key aspects of providing good customer service, including identifying different types of customers, both internal and external; focusing on caring responses and problem resolution; understanding that customers want friendly, flexible, timely service and solutions to issues; and recognizing that customer service is as much about attitude as techniques. Maintaining a positive attitude through confidence, courtesy, empathy and ownership is emphasized as central to quality customer service.
March2011MAN-
The document discusses strategies for providing great customer service at Subway restaurants. It emphasizes the importance of smiling, acknowledging customers, paying attention to customers, not taking complaints personally, treating customers the way you want to be treated, showing appreciation, knowing customer priorities, understanding performance benchmarks, objectively tracking performance, monitoring manager and staff attitudes, and providing opportunities for customer feedback. Retaining quality employees is also discussed, highlighting the need to offer competitive pay and a fun work environment.
Customer Relationship Management Practical Knowledge
Useful to all beginners and marketors.
Customer Relationship Management Practical Knowledge is created for my students. It has several books, slides and authors knowledge in summary. Thanks to all.
Customer Service handbook
This document discusses key aspects of providing good customer service. It defines internal and external customers and emphasizes the importance of quality characteristics like accuracy, friendliness and timeliness. It outlines objectives like identifying different types of customer contact and creating positive customer experiences. It also discusses the importance of caring responses, managing customer expectations, reactions to good and bad service, and retaining customers through proactive rather than just reactive service.
John Murtagh Grad Dip Notes
Customer service involves meeting customer needs and expectations through positive interactions. It is the purpose of a business, not a favor to customers. Excellent customer service is rare because it requires investment, skills development, empowering employees, and measuring satisfaction. Every customer has needs around service, price, quality, action on problems, and appreciation. Both external and internal customers are important to manage to create a unified vision of excellent service.
Similar to Customer Service (20)
10 DO's and DON'Ts in Customer Service for Hotels and Restaurants
10 DO's and DON'Ts in Customer Service for Hotels and Restaurants
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Interactive Customer Service - David Aaker, International Speaker, Aaker & As...
Customer Relationship Management Practical Knowledge
Customer Relationship Management Practical Knowledge
More from MMMTS
Train The Trainer
The document provides an overview of topics covered in a Train the Trainer program, including introduction and learning styles, needs analysis, program design, facilitation skills, and assessment methods. It discusses identifying learning needs, designing a training program, and tips for effective training. The contact information is also included for the training organization.
Time Management
This document discusses various time management training topics including personal goal setting, types of goals, the 80:20 rule, activity logs, to-do lists, delegation, and dealing with common time wasters like phone interruptions and unscheduled visitors. It defines time management as understanding how much time we have and using it effectively. The core principle is to concentrate on results rather than just being busy. Setting goals is important for deciding priorities and motivating achievement. Contact information is provided for time management training from MMM Training Solutions.
Telephone Etiquette
The document discusses telephone etiquette and best practices for phone interactions. It recommends answering calls promptly, introducing yourself and your organization, focusing fully on the caller, speaking clearly, avoiding jargon, addressing callers by name, staying calm, and listening actively. The document also outlines five phases of a successful call: opening, building rapport, collecting information, providing solutions, and closing. Contact details are provided for further information.
Team Building
The document discusses topics related to team building training, including Tuckman's model of team development, understanding team dynamics using the Johari Window model, giving and receiving feedback, and managing a team. It also defines what a team is, lists barriers to effective team building, and provides contact information for MMM Training Solutions, the training consultancy offering team building programs.
Stress Management
This document discusses stress management training topics and techniques. It covers the causes of stress, types of stress, managing stress through changing one's attitude and developing stress-friendly habits. Some tips for handling stress include working smarter not harder, maintaining a to-do list, taking breaks, and having a positive attitude. Contact information is provided for stress management training from MMM Training Solutions.
Sales
The document provides tips and techniques for developing excellent selling skills. It discusses focusing on customer needs rather than just products, the 7 steps of a sale including planning, presentation, handling objections, and follow up. It also provides tips for successful prospecting including daily prospecting with focus, being prepared, using scripts, and setting appointments rather than selling over the phone. Objection handling techniques include using feel/felt/found and agreeing/adding/explaining. Tips for successful selling include making a good initial impression, helping customers meet needs, and being enthusiastic about products.
Presentation Skills
This document provides tips and guidelines for effective presentation skills training. It discusses preparing for a presentation by determining key points, audience, and logistics. Design tips include using large readable fonts, thick lines, and limiting colors and typefaces. The document also suggests practicing presentations and considering potential issues like technology problems. It emphasizes keeping presentations clear, simple and focused on the research or data rather than flashy effects.
Personal Grooming
The document discusses topics related to personal grooming, etiquette, and body language for making a great first impression. It covers the importance of appearance, body language, voice, hygiene, handshakes, and etiquette. Key points emphasized are that first impressions are formed within the first 5-10 seconds and depend on appearing competent, knowledgeable, professional, and polite through one's dress, posture, eye contact, tone of voice, hygiene, and handshakes. Contact information is provided for training consultants.
Motivation
The document discusses motivation and personality types. It explains that motivation comes from factors inside and outside an organism that direct behavior. Motivation also depends on basic, personal, and social needs as well as safety, esteem, and self-actualization needs. There are three personality types - task-oriented, self-oriented, and interaction-oriented - that influence motivation. Individual motivations result from a combination of these factors and can change based on circumstances.
Email Etiquette
This document provides guidance on proper email etiquette, including how to structure different parts of an email like the greeting, message body, closing, and signature block. It discusses best practices for subjects lines, responding to and forwarding emails, and including contact information.
Effective Writing Skills
The document discusses effective writing skills training topics such as developing good reading strategies, creating powerful presentations, organizing thoughts, structuring sentences and paragraphs, and writing to engage readers. It provides tips for effective business writing including being terse, clear, and to the point. Specific tips include getting to the point, being concise, using paragraphs and lists, choosing the right tone, and avoiding errors through proofreading. Contact information is given for training consultants.
Creative Problem Solving
The document discusses creative problem solving training topics including understanding creativity and problem solving processes, removing blocks and barriers, and using tools like problem identification, SWOT analysis, Pareto principle, problem restatement, brainstorming, and cause and effect analysis. It also discusses why problem solving can be challenging and provides techniques for structuring problems, restating problems, SWOT analysis, Pareto principle, and brainstorming. Contact information is given for training consultants.
Conflict Resolution Skills
The document discusses various topics related to conflict resolution skills training, including understanding different levels of conflict, traditional ways of handling conflict, persuasion, negotiation skills, and managing emotions. It provides definitions of conflict and describes approaches like win-win conflict resolution. The document also includes contact information for training solutions on conflict resolution skills.
Communication Skills
The document discusses various topics related to communication skills training, including understanding verbal and non-verbal communication, listening skills, email etiquette, and meeting etiquette. It defines communication and describes the communication process. It also outlines the advantages of verbal versus written communication and provides tips for effective verbal communication, non-verbal communication, and rules for clear communication. The document concludes by providing contact information for the training company.
American Culture
The document provides an overview of American culture training topics, including making a good first impression, social etiquette, body language, dining etiquette, and understanding American culture and values. It discusses key aspects of American culture such as consumerism, education goals and challenges, and popular American sayings. Contact information is provided for additional information.
Winning Personality
This document discusses how to develop a winning personality and achieve success. It outlines several key factors for success, including having a belief in oneself, setting goals, and maintaining a positive attitude. It also provides tips for how to project your personality through being lively, enthusiastic, and properly attired. Contact information is given for MMM Training Solutions and their training consultants.
More from MMMTS (16)
Recently uploaded
DRUGS AND ITS classification slide share
Any substance (other than food) that is used to prevent, diagnose, treat, or relieve symptoms of a
disease or abnormal condition
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar KanvariaPollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...National Information Standards Organization (NISO)
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
How to Make a Field Mandatory in Odoo 17
In Odoo, making a field required can be done through both Python code and XML views. When you set the required attribute to True in Python code, it makes the field required across all views where it's used. Conversely, when you set the required attribute in XML views, it makes the field required only in the context of that particular view.
Hindi varnamala | hindi alphabet PPT.pdf
हिंदी वर्णमाला पीपीटी, hindi alphabet PPT presentation, hindi varnamala PPT, Hindi Varnamala pdf, हिंदी स्वर, हिंदी व्यंजन, sikhiye hindi varnmala, dr. mulla adam ali, hindi language and literature, hindi alphabet with drawing, hindi alphabet pdf, hindi varnamala for childrens, hindi language, hindi varnamala practice for kids, https://www.drmullaadamali.com
BBR 2024 Summer Sessions Interview Training
Qualitative research interview training by Professor Katrina Pritchard and Dr Helen Williams
Walmart Business+ and Spark Good for Nonprofits.pdf
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
How to Build a Module in Odoo 17 Using the Scaffold Method
Odoo provides an option for creating a module by using a single line command. By using this command the user can make a whole structure of a module. It is very easy for a beginner to make a module. There is no need to make each file manually. This slide will show how to create a module using the scaffold method.
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
PCOS corelations and management through Ayurveda.
This presentation includes basic of PCOS their pathology and treatment and also Ayurveda correlation of PCOS and Ayurvedic line of treatment mentioned in classics.
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS Template 2023-2024 by: Irene S. Rueco
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptxMohd Adib Abd Muin, Senior Lecturer at Universiti Utara Malaysia
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
Digital Artifact 1 - 10VCD Environments Unit
Digital Artifact 1 - 10VCD Environments Unit - NGV Pavilion Concept Design
ANATOMY AND BIOMECHANICS OF HIP JOINT.pdf
it describes the bony anatomy including the femoral head , acetabulum, labrum . also discusses the capsule , ligaments . muscle that act on the hip joint and the range of motion are outlined. factors affecting hip joint stability and weight transmission through the joint are summarized.
Recently uploaded (20)
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
Pollock and Snow "DEIA in the Scholarly Landscape, Session One: Setting Expec...
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UP
Walmart Business+ and Spark Good for Nonprofits.pdf
Walmart Business+ and Spark Good for Nonprofits.pdf
How to Build a Module in Odoo 17 Using the Scaffold Method
How to Build a Module in Odoo 17 Using the Scaffold Method
Azure Interview Questions and Answers PDF By ScholarHat
Azure Interview Questions and Answers PDF By ScholarHat
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
RPMS TEMPLATE FOR SCHOOL YEAR 2023-2024 FOR TEACHER 1 TO TEACHER 3
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Chapter 4 - Islamic Financial Institutions in Malaysia.pptx
Liberal Approach to the Study of Indian Politics.pdf
Liberal Approach to the Study of Indian Politics.pdf