Customer care is a vital part of induction training for all new staff in care homes. This course explains how to deliver consistently great service in the residential care environment. www.mindleaders.com/uk

1. Datasheet
Customer Care
mindleaders.com
The skills at the heart of amazing service
Customer Care is a vital part of induction training for all new staff in care homes. Equivalent to half a day spent in the
classroom, this course explains how to deliver consistently great service in a residential care environment.
The fully interactive and narrated content includes multiple-choice, post-module assessments which secure understanding.
On completing this MindLeaders course, learners will be able to:
• Recognise the consequences of good and poor customer service
• Deal with informal and formal complaints
• Emphasise and communicate using the most appropriate method
• Establish and maintain great relationships with service users and their colleagues
Key Information
Course Modules
• What is customer service?
• Who are your customers?
• Our service standards
• Customer complaints
• Effective communication skills
Duration: 1.5 – 3 hours
Requirements: No prior knowledge of the care sector or IT skills
needed.
Delivery: Available for delivery via el-box™ or online on AIMS™
(AIMS™ is our online learning management system, accessible from any PC with a broadband connection. The el-box™ is a
touch screen tablet PC pre-loaded with our elearning courses.)
Benefits for Managers and Care Providers
 High quality, consistent and cost-effective training
 Better trained staff lead to a improved care and better CQC inspections
 Automatically generated comprehensive learning records
 Full implementation, project management and support provided
Benefits for Learners
 eLearning allows learners to progress at their own pace and in their own time
 Includes narration throughout which is helpful for learners with reading problems or non-native English speakers
 Non-threatening learning with engaging graphics and interactions
 Provides the awareness, knowledge and confidence needed to exceed the expectations of service users and
colleagues.
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