Triveni Singh is seeking a position as an Assistant Manager with over 10 years of experience in IT training and management. She has held roles such as Team Leader, Faculty Member, and currently Assistant Manager. She possesses skills in people management, customer satisfaction, training, and leadership. Her objective is to make meaningful contributions to an organization through hard work and dedication.

1. CURRICULUM VITAE
Triveni Singh
E-mail: trivenisingh@hotmaill.com
M.No : 9560833361.
Objective
To make a sound position in corporate world and work enthusiastically in team to achieve goal of the
organization with devotion and hard work.
Career summary
A fully committed, capable and confident assistant manager who possesses the required vision, ability and
enthusiasm needed for successful IT professional. A highly organized and consistent individual who can
quickly comprehend complex managerial scenarios. Skilled in building and maintaining excellent
relationships with senior managers, team members and customers
Key skills
PROFESSIONAL EXPERIENCE AND ABILITIES
• Updating work colleagues on new initiatives and related issues.
• Providing focus and direction to subordinates.
• Decision making and problem solving.
• Work scheduling that improves employee performance and reduces
absenteeism.
• People management.
• Motivating and mentoring employees to do better.
• Ability to work as part of a team.
• Ensuring high levels of customer satisfaction.
• Flexible, open to ideas and willing to learn.
• Leadership skills.
• Communication, coordination and analysis skills.
• Providing support to the sales and marketing team through a variety of
additional activities.
Personal attributes
• Self-motivated and can act on own initiative.
• Can quickly learn in a consultative and complex industry.
• Excellent negotiation and problem solving skills.
• Flexible with working hours.
• Adaptable and have a positive attitude towards change.
• Motivated, persuasive and goal orientated

2. Career History
ASSISTANT MANAGER –
April 2010 – Present
Responsible for the tasks delegated by the manager. Ensuring smooth running and
operation in the absence of the manager. Providing support to the manager in the
planning and executing of all complex activities and tasks. Doing this by highlighting the
impact, risks and consequences of any managerial decisions and also coming up with
possible alternatives and different perspectives to business problems.
• Responsible for building goodwill & loyalty from customers.
• Improve team capabilities through coaching and mentoring.
• Conduct process training for new hires, up skill training for existing/new products
or refresher training.
• Mentor students and help them to improve their life
• Succession planning, attrition minimization, morale improvement activities.
• Ensure mentors in place for key talent, succession plans for key talent, and
participate and assist with input
• Accountable for the overall Quality and Service levels of Centre.
• Identify training gaps by constantly assessing the complexity of business
environment and new technology
• Maintaining cordial relations with all Centers. Business partner, Centre head,
Group Leader and Faculty.
• Influencing policy makers and expediting approvals.
• Auditing the work environment to ensure compliance as per ISO standards.
• Ensuring timely response & closures of all customer grievances.
• Maximizing Student Performance
• Participation and contribution in the deliberations of various management forums
• Provide Technical Support visits on time as per the norms.
• Participate in Centre launch, renewal and closure activities
TEAM LEADER
April 2008 to March 2010.
Next in line to the manager and responsible for running the overall Centre operations.
Fully accountable for, ensuring efficiency and for maintaining the highest training
standards. Also involved in setting priorities and deciding on which important and urgent
tasks need to be done immediately and which ones can wait. Making an agenda and
planning to forestall any events rather than simply reacting to events. Ensuring that staff

3. do not get bogged down in dull and repetitive tasks and working to create a constructive
and challenging environment for them so that they will not get bored.
Responsibilities:
• Monthly monitoring of education delivery as per norms in team batches with
respect to timeliness and performance.
• Ensuring quality in education through feedback sessions and the planning for
classroom quality audits.
• Ensure that all team members are certified prior to handling a module for the first
time
• Implement Customer Satisfaction Survey action Plans and measure the
effectiveness of the same.
• Ensuring the uptime of systems and machines at the Centre by timely
resolution/escalation of problems.
• Participating in the discussions and deliberations of Centre Review forums at the
Centre and any other regional forum as decided by the Delivery Head from time
to time.
Faculty :
16 Oct 2006 to March 2008.
Role & Responsibilities
• Delivery of IT education to NIIT students, developing IT skills of students
through personal involvement & problem solving.
• Imparting technical education to, through structured NIIT curriculum.
• To conduct education delivery sessions as per the product methodology
• Planning and conducting classes as per the course milestone
• Ensuring fair conduct of appraisals and student performance
• Accurate and timely updation of batch files and encore with records of education
delivery
• Technical Infra Administrator Ensuring high network/machine uptime in the
center with network security
• Student Relationship Officer Co-ordinates student initiatives at center, handling
student grievances and ensuring closure.
Educational Qualification
• M.Sc. - from Purvanchal University in 1997.
• B.Sc. from Kanpur University in 1993.
• I.Sc. from U.P.Board in 1990.
• H.Sc. from U.P.Board in 1988.
Technical Qualification
• Oracle Certify Associate (Oracle 9i DBA Track)
• Trained by Oracle University on Oracle 10G.

4. • PGDISM: Post Graduate Diploma in Information System Management.
Technical Skill Set:
Databases - Oracle 10g / 9i, SQL Server 2000/2005.
OS-> Linux, Window 2003/2000 /NT /XP, Novel Netware.
P.L -> C, C++,C# , Java , Advance Java , VB6.0 , VB.NET,VC#.
Markup Language –> HTML, XML
Server Tech. –> Servlet, JSP, ASP.NET.
Personal Information
Father’s Name : Sri Sahadev Singh
Date of Birth : 16 July 1973.
Sex : Male
Martial Status : Married
Nationality : Indian
Address : Vill + Post Barasari Jagir
Police Station Maniyar
Dis Ballia (U.P)
Pin 277001
Correspondence Address : NIIT Ltd
8 Bala Jee Estate
Kalka Jee New Delhi.
Phone – 011- 40563021
Strengths
My strength lies in my self-believe .I am a result oriented person .I am a Hardworking,
Sincere, Punctual and Regular to my Job. I feel I am quick and good learner.
Weaknesses
I am credulous and some times I feel upset when my confidence is betrayed .I have
tendency to push myself a little too hard into my profession and it creates physical
fatigue.
Hobbies
1 Reading Magazines and Accessing Internet.
2 Participating in Social Work.
Place
Date Sign