MindLeaders has teamed up with the Wine and Spirit Education Trust (WSET) to offer the International Great Grapes of the World training course. Check it out - it's all in our datasheet. www.mindleaders.com/uk

1. Great Grapes of the World
mindleaders.com
MindLeaders is teaming up with the Wine and Spirit
Education Trust (WSET) to offer the International Great
Grapes of the World training course.
A recent study showed that a quarter of restaurant,
hotel and pub operators do not encourage their staff
to up-sell wines to customers. The research found that
many operators were failing to train their staff on how
to understand or make recommendations about wine,
and even discovered that half of the operators
interviewed made no effort to cross-sell wines against
food menus.
So how well are you talking about wine? In successful
pubs, restaurants and hotels, up-selling wine is more
than just a way to increase revenue; it is also vital to
achieving excellent levels of customer service. Being
prepared is the key to finding the right wine to fulfil or
exceed the customer’s expectations. Why miss out on
a great customer moment when asked to recommend
or suggest a wine?
To optimise up-selling opportunities, ensure that all
members of staff receive training in different wine
varieties and on how to pair wines with food.
“We are very excited to be entering into this
partnership with MindLeaders as it hugely widens the
opportunities to deliver quality training in the UK. WSET
is the global leader in provision of accredited wines
and spirits qualifications, so the expertise of
MindLeaders in the online delivery of training opens up
a whole new world for us and learners.”
Graham Cox,
WSET UK
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©Copyright Wine and Spirit Education Trust 2011 produced under licence from WSET powered by MindLeaders

2. Great Grapes of the World
mindleaders.com
The “Great Grapes” course is taught through a series of online
multimedia activities. It is split into 5 modules of study and
covers:
What is Wine? Learn about the components that make wines
taste different.
Learn how to taste like the professionals and
Wine Tasting fully appreciate the diverse
characteristics of wine.
A guide to making the most of your wine and
Food and Wine dining experience.
Study the major Black Grape varieties and learn
about the wines produced from them:
Black Grapes
Cabernet Sauvignon & Merlot, Shiraz, Pinot
Noir, Grenache, Tempranillo, Sangiovese,
Gamay, Nebbiolo.
Study the major White Grape varieties and
learn about the wines produced from them:
White Grapes Chardonnay, Sauvignon Blanc, Riesling,
Viognier, Gewurztraminer, Pinot Grigio, Chenin
Blanc, Semillon.
Learners who correctly answer* the online
assessment receive a certificate suitable for
Certification framing from WSET.
(* A minimum mark of 80% is required to pass)
About MindLeaders
Expanding the boundaries of training technology for over thirty years, MindLeaders reaches out across the world to change
lives through learning. Our elearning solutions, cloud-based learning management systems and pioneering learning services
develop talent and drive performance in more than 2,500 organisations across thirty countries.
We are proud to be a global partner for digital literacy programmes and a leading provider of work-based learning and
elearning content to the hospitality, health and social care, education and corporate sectors in the UK. MindLeaders offers a
vast portfolio of business and IT professional courses which are integrated with a complete talent development system.
MindLeaders customers range from schools, colleges and care organisations to national governments and some of the
world’s most well known brands. Our popularity is based on award-winning course design and delivery solutions, unrivalled
customer service and a firm commitment to our company values. Contact us today to talk about partnership opportunities.
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©Copyright Wine and Spirit Education Trust 2011 produced under licence from WSET powered by MindLeaders