The Instant Mentoring feature is available in any course to help learners with any learning question or issue. Find out how it works by downloading our datasheet. www.mindleaders.com/uk

1. Datasheet
Instant Mentoring
mindleaders.com
Human expertise just one click away
MindLeaders, elearning is incredibly convenient, with courses available 24 hours a
day from any Internet-connected computer.
But what if a learner has a question? MindLeaders Instant Mentoring makes access
to expert advice just as convenient. Our Instant Mentors can answer questions,
clarify concepts, confirm information and even review exercise solutions via email
Easy to access
The Instant Mentoring feature is available in any course. To activate it, the student
simply clicks the Instant Mentoring button located at the top right of the course
window. The Instant Mentoring window will appear and questions and answers are
exchanged just like instant messaging.
Meet our experts
MindLeaders Instant Mentoring experts follow a rigorous certification and
development process. To even be considered, an expert must meet the following
criteria:
• Multiple top-tier designations (MCSE, MCSD, CCNP etc.) from leading
,
vendors such as Microsoft, Cisco, and Novell, as well as 3+ years of
experience in area of expertise.
• Certification in leading desktop applications and end-user support.
• MCT, CTT+ or minimum four years as one of the following: trainer /
instructor, teaching assistant, coach, or help desk work.
• Ability to explain complex concepts in concise, easy-to-understand
language.
To continue being part of the Instant Mentoring team, experts must remain current in
their area of expertise. Here are a few of the ways we ensure they’re up-to-date:
• Continuing education in skills and training techniques via conferences,
classes and workshops.
• Continuing quarterly upgrades of education, skills and certifications
through labs, classrooms, and self-study.
• Joining software users groups, trade magazines, and training &
development organizations.
• Staying informed of and experienced with new vendor releases and
technologies within area of expertise.
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