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Conflict Resolution Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Conflict Resolution Skills ,[object Object],[object Object],[object Object],[object Object]
Conflict  is the energy that builds up when individuals or groups of people pursue incompatible goals in their drive to meet their needs and interests Conflict - Definition
Levels of Conflict
Perhaps nothing is said yet. Things don't feel right.  It may be difficult to identify what the problem is.  Do you feel uncomfortable about a situation, but not quite sure why? Crisis Here motives and facts are often confused or misperceived.  Do your thoughts keep returning frequently to the problem? Here relationships are weighed down by negative attitudes and fixed opinions.  Has the way you feel about and regard the other person significantly changed for the worse?  Is the relationship a source of constant worry and concern? Behavior is affected, normal functioning becomes difficult, extreme gestures are contemplated or executed.  Are you dealing with a major event like a possible rupture in a relationship, leaving a job, violence? © Th e Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia Ph 61 2 9419 8500 Fax 61 2 9413 1148 Email crn@crnhq.org Website http:/hvww.crnhq.org Here a short, sharp exchange occurs without any lasting internal reaction.  Has something occurred between you and someone else that has left you upset, irritated or with a result you didn't want? Discomforts Incidents Misunderstandings Tension
Win-Win Approach
THE WIN/WIN APPROACH ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Persuasion
The art of persuasion is the art of finding the best available means of moving a specific audience in a specific situation to a specific decision .
Principles for Powerful Persuasion ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Assertiveness
Assertiveness ,[object Object],[object Object],[object Object],[object Object],[object Object]
NEGOTIATING SKILLS
Negotiation ,[object Object],[object Object],[object Object],[object Object],Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle
The Skills of Negotiation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Copyright @ 1998 from Essential Manager’s Manual by Robert Heller & Tim Hindle
Contact Information ,[object Object],[object Object],[object Object],[object Object],[object Object],Pramila Mathew   -   Training Consultant and Executive Coach Mobile :  +91-9840988449 ;  E-mail :  [email_address] Vikas Vinayachandran   -   Training Consultant Mobile :  +91-9840932894 ;  E-mail :  [email_address]

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Conflict Resolution Skills 1232708515177602 2

  • 1.
  • 2.
  • 3. Conflict is the energy that builds up when individuals or groups of people pursue incompatible goals in their drive to meet their needs and interests Conflict - Definition
  • 5. Perhaps nothing is said yet. Things don't feel right. It may be difficult to identify what the problem is. Do you feel uncomfortable about a situation, but not quite sure why? Crisis Here motives and facts are often confused or misperceived. Do your thoughts keep returning frequently to the problem? Here relationships are weighed down by negative attitudes and fixed opinions. Has the way you feel about and regard the other person significantly changed for the worse? Is the relationship a source of constant worry and concern? Behavior is affected, normal functioning becomes difficult, extreme gestures are contemplated or executed. Are you dealing with a major event like a possible rupture in a relationship, leaving a job, violence? © Th e Conflict Resolution Network PO Box 1016 Chatswood NSW 2057 Australia Ph 61 2 9419 8500 Fax 61 2 9413 1148 Email crn@crnhq.org Website http:/hvww.crnhq.org Here a short, sharp exchange occurs without any lasting internal reaction. Has something occurred between you and someone else that has left you upset, irritated or with a result you didn't want? Discomforts Incidents Misunderstandings Tension
  • 7.
  • 9. The art of persuasion is the art of finding the best available means of moving a specific audience in a specific situation to a specific decision .
  • 10.
  • 12.
  • 14.
  • 15.
  • 16.