This document discusses managing conflict in teams. It defines conflict and identifies common causes such as past issues, differing values, and lack of clarity. It examines whether conflict is healthy or unhealthy for teams. It then describes the Thomas-Kilmann Conflict Mode Instrument, which assesses five conflict-handling modes: competing, accommodating, avoiding, collaborating, and compromising. Each mode is defined and when it is most effective to use. It emphasizes that awareness of one's own style helps adapt to different situations. Overall, the document argues that properly managed conflict is normal and can improve teams by encouraging innovation and better decision-making.