2. CONFLICT IS FROM THE LATIN WORD
CONFLICTUS WHICH MEANS STRIKING
TOGETHER WITH FORCE.
Why do conflicts
arise?
3. IN THE NATIONAL OR GLOBAL LEVELS:
• territorial disputes
• ethnic and religious animosities
• ideological and power struggles
• social injustice
• search for statehood
• trade and market competitions
• contests over economic resources
4. IN THE COMPLEX OF INTERRELATIONS
WITHIN OUR IMMEDIATE SETTING:
• misunderstanding and miscommunication
• unmet expectations
• incompatibility of ideas
• opinions and beliefs
• distrust
5. IN THE COMPLEX OF INTERRELATIONS
WITHIN OUR IMMEDIATE SETTING:
• competition over material resources
• coercion
• defense of honor
• desire for revenge
• intolerance
• power struggles in group situation
6. Dealing
With Anger
in a
Conflict
Situation
Anger is a combined feeling of
disappointment, anxiety and indignation that
signal our body to prepare for a fight. It may
take the form of a verbal or physical attack.
7. ADVERSE EFFECTS OF ANGER ON OUR
HEALTH:
• Anger sets off the surge of stress hormones
and can trigger a heart attack.
• Unexpressed anger drives our blood
pressure up
• Anger turned inward may cause
hypertension or depression.
• Anger can be destructive when we
can no longer function normally and
become less productive.
8. HERE ARE SOME WAYS TO CHANGE THE
FORM OF OUR ANGER:
• Recognize that you are angry.
• Distance yourself from the situation.
• Release anger physically in indirect forms.
• Use relaxation techniques.
• Calm your mind-talk to yourself.
• Apply therapeutic
techniques.
9. • Turn to spiritual support
• Use a social support- talk to a family member
or a friend.
• Redirect energy- clean your room or house,
redecorate your place or tend to your garden.
• Cry it out. Crying is therapeutic. It
allows the body to eliminate
damaging stress hormones.
HERE ARE SOME WAYS TO CHANGE THE
FORM OF OUR ANGER:
10. HOW DO WE DIRECTLY EXPRESS OUR
ANGER?
• First, describe the behavior that angers you
(e.g., I noticed that you speak to me rather
hurtfully these days).
• Second, describe how you feel about the
behavior (e.g. I am very sad).
• Third, describe the reason for your
feeling (e.g., I consider you a
good friend and I do not want our
relationship to fall apart).
11. HOW DO WE DEAL WITH OTHER PEOPLE’S
ANGER?
• Allow expression. Listen.
• Do not counter-attack
• Stand in the shoe of the other
• Help him/her to calm down
• Paraphrase/Clarify
• Explain your situation
• Look into options together
• If you can’t deal with a person’s
wrath, ask for help
12. MAIN OPTIONS IN DEALING WITH
CONFLICTS
In dealing with conflicts, two variables are
generally considered by disputants.
One is the relationship with the adversary.
The other one is the importance of the issue
at hand.
13. SOME OPTIONS PEOPLE CHOOSE FROM
WHEN FACED WITH CONFLICTS:
• Avoidance or withdrawal.
• Aggression.
• Accommodation.
• Compromise
• Collaboration or
collaborative
problem-solving
14. STEPS IN COLLABORATIVE PROBLEM
SOLVING APPROACH
1.Story-Telling: exchange information on what
happened and/or on what the parties want
4.Concurring: evaluate
alternatives and agree on the best
option
2.Focusing: focus the discussion on each other’s
underlying needs and interests.
3.Thinking up: think of all possible options that
can reconcile needs
15. SOME TIPS TO A GOOD DIALOGUE
• Speak in a gentle, non-threatening manner.
• Think carefully of what you are going to say.
• Use the I-message. Begin your sentences with
“I” to illustrate how you feel about the situation.
“You” messages tend to be blaming or
reproachful
• Admit your own responsibility to the conflict.
• Admit your own responsibility to
the conflict.
16. SOME TIPS TO A GOOD DIALOGUE
• Show positive regard and respect. Do not call
names, blame, humiliate.
• Be tough on the problem, not
on the person.
• Don’t take anything personally. Instead,
become aware of the wound the person has let
out in the open and help in healing that wound
• Be solution-oriented.
• Be willing to tell the other person his/her
positive attributes.
17. LISTENING TIPS
• Actively listen. Show that you are hearing
his/her point of view.
• Listen with empathy and try to stand in the
shoe of the other.
• Paraphrase what you heard
and clarify when needed.
• Accept criticism of your ideas or behavior.
18. REFERENCES
Vega, Violeta,.A. Ph.D, Prieto, Nelia, G. and Carreon,
Myrna, L. Ph.D. “Social Dimensions of Education”,2009
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