This document discusses effective conversation skills. It defines conversation and notes that it involves speaking and listening. Conversations can be social or professional. Key aspects of conversation include informality, spontaneity, and creating togetherness. The document provides tips for breaking the ice through small talk, directing a conversation positively, managing disagreements assertively without aggression, using verbal and non-verbal cues, engaging in sequential rather than parallel conversations, showing reflection and empathy, and navigating intercultural differences.
Clean24x7 communication skills and office etiquetter Subodh Palande
This document provides information on communication skills and office etiquette for advancing one's career. It discusses the importance of maintaining positive workplace interactions and identifying behaviors that uphold etiquette standards. Examples are given of polite behaviors like greeting coworkers, saying thank you, being on time for meetings, and respecting others' workspaces. Rude behaviors that bother employees, like poor hygiene, gossip, and inappropriate jokes, are also outlined. The document also presents scenarios involving language use and noise distractions in the office and discusses how to best handle those situations. Overall, it stresses that proper communication and etiquette create a respectful and productive work environment.
This document provides guidance on developing strong interpersonal skills. It discusses active listening, asking questions, small talk, maintaining conversations, influencing others, disagreeing diplomatically, and making a good first impression. The key lessons are that active listening, understanding others' perspectives, finding common ground, maintaining trust and reliability over time, and putting people at ease are important for effective communication and relationships.
This document provides tips for dealing with difficult people in the workplace. It begins by outlining the presenter's objectives and format. It then discusses why people may be difficult, focusing on feelings of stress, insecurity, or anger. Several types of difficult behaviors are described, such as hostile aggressors, know-it-alls, yes-people, whiners, silent types, and indecisive stallers. The document provides strategies for dealing with each type, emphasizing understanding their perspectives, being prepared, asking questions, and setting clear expectations. It closes by stressing the importance of maintaining a positive attitude and effective communication skills when working with difficult colleagues.
This document provides an overview of a conference on conflict resolution presented by Chris Hylton. Some key points discussed include understanding perceptions and root causes of conflict, learning from how animals avoid conflict through senses like smell, exploring Maslow's hierarchy of needs in relation to conflict, and introducing the "win-win" approach to conflict resolution through cooperative problem solving. Communication techniques for active listening and dealing with difficult emotions were also covered. The presentation addressed various types of conflicts such as those between employees and managers, with elected officials, youth, and between different cultures.
This document discusses the importance of soft skills for developers and provides tips for how soft skills can positively or negatively impact teams. It notes that soft skills include social skills, talents, hobbies, knowledge, and overall behavior. Soft skills influence team motivation, efficiency, and creativity. Good soft skills like respect, trust, and communication can boost a team, while poor skills like anger, arrogance, and gossip can be toxic. The document provides advice on topics like estimations, decision making, health, and using hard skills effectively.
Subject: Oral Communication
Unit II - "Strategies in Various Speech Situation"
This unit focuses on the various ways and situations in which people communicate. It discusses how a communicator's style of speaking changes according to the context and how statements elicit various responses from listeners
Conflict mgmt resolving conflict nov 2011 dennySuraj Ayya
The document discusses conflict, conflict management, and resolution. It defines conflict and conflict management, explaining that conflict is a struggle between opposing views while conflict management seeks to resolve conflicts constructively. It outlines different types of conflict and modes of addressing conflict, from competing to compromising. The document advocates understanding other perspectives, avoiding escalation, working together, and finding agreed upon solutions, with the help of a mediator if needed. It provides an example of a conflict over a lemon that could have been resolved through communication and negotiation.
This document discusses effective conversation skills. It defines conversation and notes that it involves speaking and listening. Conversations can be social or professional. Key aspects of conversation include informality, spontaneity, and creating togetherness. The document provides tips for breaking the ice through small talk, directing a conversation positively, managing disagreements assertively without aggression, using verbal and non-verbal cues, engaging in sequential rather than parallel conversations, showing reflection and empathy, and navigating intercultural differences.
Clean24x7 communication skills and office etiquetter Subodh Palande
This document provides information on communication skills and office etiquette for advancing one's career. It discusses the importance of maintaining positive workplace interactions and identifying behaviors that uphold etiquette standards. Examples are given of polite behaviors like greeting coworkers, saying thank you, being on time for meetings, and respecting others' workspaces. Rude behaviors that bother employees, like poor hygiene, gossip, and inappropriate jokes, are also outlined. The document also presents scenarios involving language use and noise distractions in the office and discusses how to best handle those situations. Overall, it stresses that proper communication and etiquette create a respectful and productive work environment.
This document provides guidance on developing strong interpersonal skills. It discusses active listening, asking questions, small talk, maintaining conversations, influencing others, disagreeing diplomatically, and making a good first impression. The key lessons are that active listening, understanding others' perspectives, finding common ground, maintaining trust and reliability over time, and putting people at ease are important for effective communication and relationships.
This document provides tips for dealing with difficult people in the workplace. It begins by outlining the presenter's objectives and format. It then discusses why people may be difficult, focusing on feelings of stress, insecurity, or anger. Several types of difficult behaviors are described, such as hostile aggressors, know-it-alls, yes-people, whiners, silent types, and indecisive stallers. The document provides strategies for dealing with each type, emphasizing understanding their perspectives, being prepared, asking questions, and setting clear expectations. It closes by stressing the importance of maintaining a positive attitude and effective communication skills when working with difficult colleagues.
This document provides an overview of a conference on conflict resolution presented by Chris Hylton. Some key points discussed include understanding perceptions and root causes of conflict, learning from how animals avoid conflict through senses like smell, exploring Maslow's hierarchy of needs in relation to conflict, and introducing the "win-win" approach to conflict resolution through cooperative problem solving. Communication techniques for active listening and dealing with difficult emotions were also covered. The presentation addressed various types of conflicts such as those between employees and managers, with elected officials, youth, and between different cultures.
This document discusses the importance of soft skills for developers and provides tips for how soft skills can positively or negatively impact teams. It notes that soft skills include social skills, talents, hobbies, knowledge, and overall behavior. Soft skills influence team motivation, efficiency, and creativity. Good soft skills like respect, trust, and communication can boost a team, while poor skills like anger, arrogance, and gossip can be toxic. The document provides advice on topics like estimations, decision making, health, and using hard skills effectively.
Subject: Oral Communication
Unit II - "Strategies in Various Speech Situation"
This unit focuses on the various ways and situations in which people communicate. It discusses how a communicator's style of speaking changes according to the context and how statements elicit various responses from listeners
Conflict mgmt resolving conflict nov 2011 dennySuraj Ayya
The document discusses conflict, conflict management, and resolution. It defines conflict and conflict management, explaining that conflict is a struggle between opposing views while conflict management seeks to resolve conflicts constructively. It outlines different types of conflict and modes of addressing conflict, from competing to compromising. The document advocates understanding other perspectives, avoiding escalation, working together, and finding agreed upon solutions, with the help of a mediator if needed. It provides an example of a conflict over a lemon that could have been resolved through communication and negotiation.
Screaming Employees are detrimental to all work places. Learn effective leadership skills to maximize employee and team results at https://compassroseconsulting.com
Managers and leaders need to have effective strategies to deal with employees that fight and to set up the workplace to prevent fighting behavior.
Through effective leadership and management screaming at work can be eliminated.
https://compassroseconsulting.com/coaching-staff-success
Soft skills for airport security personnelNilendra Kumar
The security personnel posted at airports have to routinely come in contact and deal with large number of personnel. They have to be vigilant, alert and security conscious. As such, their call of duty makes them take decisions and operate in a manner which may appear to be rude or offensive. Hence, the need for training in soft skills assumes importance for the persons deployed for airport security.
7 Tips To Good Body Language For InterviewsCandice Hall
Walk into the interview with confidence through strong posture and a firm handshake. Make eye contact with the interviewer and those in the room while asking and answering questions. Sit in a relaxed but engaged manner with feet and knees pointed towards the interviewer. Avoid fidgeting or playing with objects. Use limited hand gestures to emphasize points but don't overdo it. Lean forward in the chair at appropriate times to demonstrate interest without appearing overly confident.
This document discusses conversation control and important skills for effective communication. It outlines techniques for smoothly changing a conversation's direction, allowing discussions to develop towards a desired end, and controlling one's own conversation to potentially influence others. The document also lists skills like interacting convincingly in meetings, confidently handling criticism, developing interviewing abilities, and efficiently obtaining information.
The document provides guidance on how to have difficult yet successful conversations by focusing on understanding different perspectives, acknowledging feelings, and finding cooperative solutions rather than being adversarial. It discusses how assumptions, fear, secondary gains from conflict, and difficult personalities can make conversations harder. The tips include preparing by considering all viewpoints, addressing issues respectfully, using reframing, focusing on outcomes, and separating people from problems. The overall message is that with effort, difficult discussions can be approached constructively.
The document outlines tips for improving conversation skills, including listening actively without distraction, asking open-ended questions, sharing stories and experiences, providing feedback and acknowledging others, and practicing conversations. It discusses features of good conversations such as building trust and credibility through self-expression and interaction. Finally, it proposes a group activity to practice conversations by writing dialogues in different situations.
This document discusses the three types of speech acts: locutionary, illocutionary, and perlocutionary. Locutionary speech acts refer to the literal meaning of what is said. Illocutionary speech acts involve the intention behind what is said, such as making a promise or giving an order. Perlocutionary speech acts aim to change the feelings, thoughts, or actions of the listener through effects like inspiring, convincing, or scaring them. Examples of each type of speech act are provided.
This document provides an overview of a presentation on soft skills. It discusses the history of soft skills, definitions of soft skills, current understandings of soft skills, and the importance of soft skills. It also lists the top 10 recognized soft skills according to a 2012 study and provides an A-Z listing of soft skills. The document outlines the presentation agenda which includes self-evaluation tests, exercises, short stories, and videos. It then delves into more detail on specific soft skills such as communication, etiquette, ethics, friendship, group work, and humor.
The document discusses speech act theory, which investigates how meaning can be derived from utterances beyond just their literal semantic meaning. It covers key aspects of speech act theory including locutionary acts (the literal meaning), illocutionary acts (the intended meaning or force), and perlocutionary acts (the effect on the listener). Examples are provided of direct speech acts where the structure matches the function (e.g. a question uses interrogative form) and indirect speech acts where the structure differs from the function (e.g. a statement used as a request). Major classifications of speech acts are presented, including representatives, directives, commissives, expressives, and declarations.
A speech act is a linguistic utterance that serves a communicative function. Speech acts can range from single words like apologies to longer statements. They require knowledge of both language and appropriate cultural usage. Common types of speech acts include greetings, requests, complaints, invitations, compliments, and refusals. Cultural understandings of speech acts can differ, such as whether "I agree with you" is a compliment or not. Pragmatic competence involves understanding the intended meaning, or illocutionary force, of an utterance in context. A perlocutionary act is the effect achieved by a speech act, whether intended or not.
Managing Difficult Conversations:9 Questions to Ask YourselfBarbara Greene
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
This document provides an overview of the chapters covered in a book about becoming a contributor. It discusses the identity and mindset of a contributor, including having a vision of success focused on effectiveness, values, and inner fulfillment rather than just external rewards. Becoming a contributor involves taking responsibility for problems and stepping out of one's comfort zone. The document also outlines skills for contributors such as designing solutions, engaging deeply with subjects, demonstrating trustworthiness, and presenting oneself in interviews and discussions in terms of one's potential contributions.
Difficult Conversations is based on the book Difficult Conversation and is a methodology of how to engage anyone successfully through a difficult conversation. It is a method I work with in instructing clients how to work with those that they have typically been challenged with. It works as well in your personal life as it does your work life.
Conversation and NetworkingPresentation Tammy GentryTammy Gentry
This document provides a presentation on improving first impressions and conversations. Some of the key points covered include:
- Research shows that the ability to converse is a better indicator of success than grades.
- Listening skills are seen as more important than other talents by executives.
- People tend to like and feel comfortable with others who are similar to themselves.
- Nonverbal communication like body language and tone of voice make a strong first impression.
- Establishing rapport through techniques like matching body language and asking open-ended questions can help conversations flow more smoothly.
- Having a positive, engaged attitude can help make a good impression.
This document outlines strategies for having difficult conversations effectively. It discusses how assumptions, fears, roles and personalities can make conversations difficult. It emphasizes active listening skills like maintaining eye contact and acknowledging feelings. Reframing issues and separating people from problems are presented as ways to facilitate understanding. Role playing difficult scenarios is suggested as practice to apply the strategies. The overall message is that difficult conversations require preparation and focus to have positive outcomes.
The document discusses soft skills important for customer service interactions. It defines soft skills as the way one speaks to customers, including tone of voice, language used, and clarity. Soft skills aspects covered include willingness, intonation, active listening, pace, politeness, interest building, acknowledgment, personalization, empathy, ownership, greeting with a smile, speaking with energy, being clear, introducing oneself, acknowledging customers positively, not interrupting, apologizing when needed, assuring best assistance, and keeping customers engaged. The goal is to understand and learn about soft skills parameters.
This document outlines an agenda and activities for a training session on initiating difficult conversations. The session aims to help participants identify effective strategies for difficult conversations, reflect on how they have handled such conversations, and reconcile beliefs about efficacy with an open mindset. The agenda includes discussing common pitfalls, roleplaying scenarios, and preparing for a real difficult conversation. Participants will practice skills like preparing purposefully, exploring all perspectives, and problem-solving.
This document provides guidance on assertiveness skills for business professionals. It discusses the importance of assertive communication and active listening. Some key aspects of assertiveness covered include being direct, honest and respectful while also respecting others. The document also provides tips for dealing with difficult people, conflict resolution, introductions, public speaking, body language, and giving and receiving feedback. Overall, the document offers advice for communicating effectively and handling interpersonal interactions in a professional business setting.
The document provides tips and guidelines for effective participation in group discussions. It lists common myths about how one should behave in a group discussion, such as being aggressive or trying to make others agree with your point of view. It then lists positive behaviors like listening to others, speaking to the point without repeating, and backing up points with facts. The document also identifies behaviors to avoid, such as being too loud, interrupting others, or changing your opinions. It concludes by listing prerequisites for group discussions like knowledge of the topic, listening skills, presentation skills, and cooperation.
The document discusses various aspects of conflict including definitions of conflict, styles of handling conflict, causes of conflict, approaches to resolving conflict, tips for managing workplace conflict, and personalities that can cause conflict. It provides Blake and Mouton's conflict grid model and explores the advantages and disadvantages of conflict. The document is a comprehensive overview of conflict management.
The document discusses types of personalities that can cause conflict including type A and type B personalities. It also discusses causes of conflict such as differences in goals, ideas, attitudes, and behaviors. The stages of conflict are described as conflict arising, positions hardening, and actions being taken with the hope of resolution. Ways to prevent conflict include assessing personalities, communication skills, reading body language, being neutral, and proper planning.
Screaming Employees are detrimental to all work places. Learn effective leadership skills to maximize employee and team results at https://compassroseconsulting.com
Managers and leaders need to have effective strategies to deal with employees that fight and to set up the workplace to prevent fighting behavior.
Through effective leadership and management screaming at work can be eliminated.
https://compassroseconsulting.com/coaching-staff-success
Soft skills for airport security personnelNilendra Kumar
The security personnel posted at airports have to routinely come in contact and deal with large number of personnel. They have to be vigilant, alert and security conscious. As such, their call of duty makes them take decisions and operate in a manner which may appear to be rude or offensive. Hence, the need for training in soft skills assumes importance for the persons deployed for airport security.
7 Tips To Good Body Language For InterviewsCandice Hall
Walk into the interview with confidence through strong posture and a firm handshake. Make eye contact with the interviewer and those in the room while asking and answering questions. Sit in a relaxed but engaged manner with feet and knees pointed towards the interviewer. Avoid fidgeting or playing with objects. Use limited hand gestures to emphasize points but don't overdo it. Lean forward in the chair at appropriate times to demonstrate interest without appearing overly confident.
This document discusses conversation control and important skills for effective communication. It outlines techniques for smoothly changing a conversation's direction, allowing discussions to develop towards a desired end, and controlling one's own conversation to potentially influence others. The document also lists skills like interacting convincingly in meetings, confidently handling criticism, developing interviewing abilities, and efficiently obtaining information.
The document provides guidance on how to have difficult yet successful conversations by focusing on understanding different perspectives, acknowledging feelings, and finding cooperative solutions rather than being adversarial. It discusses how assumptions, fear, secondary gains from conflict, and difficult personalities can make conversations harder. The tips include preparing by considering all viewpoints, addressing issues respectfully, using reframing, focusing on outcomes, and separating people from problems. The overall message is that with effort, difficult discussions can be approached constructively.
The document outlines tips for improving conversation skills, including listening actively without distraction, asking open-ended questions, sharing stories and experiences, providing feedback and acknowledging others, and practicing conversations. It discusses features of good conversations such as building trust and credibility through self-expression and interaction. Finally, it proposes a group activity to practice conversations by writing dialogues in different situations.
This document discusses the three types of speech acts: locutionary, illocutionary, and perlocutionary. Locutionary speech acts refer to the literal meaning of what is said. Illocutionary speech acts involve the intention behind what is said, such as making a promise or giving an order. Perlocutionary speech acts aim to change the feelings, thoughts, or actions of the listener through effects like inspiring, convincing, or scaring them. Examples of each type of speech act are provided.
This document provides an overview of a presentation on soft skills. It discusses the history of soft skills, definitions of soft skills, current understandings of soft skills, and the importance of soft skills. It also lists the top 10 recognized soft skills according to a 2012 study and provides an A-Z listing of soft skills. The document outlines the presentation agenda which includes self-evaluation tests, exercises, short stories, and videos. It then delves into more detail on specific soft skills such as communication, etiquette, ethics, friendship, group work, and humor.
The document discusses speech act theory, which investigates how meaning can be derived from utterances beyond just their literal semantic meaning. It covers key aspects of speech act theory including locutionary acts (the literal meaning), illocutionary acts (the intended meaning or force), and perlocutionary acts (the effect on the listener). Examples are provided of direct speech acts where the structure matches the function (e.g. a question uses interrogative form) and indirect speech acts where the structure differs from the function (e.g. a statement used as a request). Major classifications of speech acts are presented, including representatives, directives, commissives, expressives, and declarations.
A speech act is a linguistic utterance that serves a communicative function. Speech acts can range from single words like apologies to longer statements. They require knowledge of both language and appropriate cultural usage. Common types of speech acts include greetings, requests, complaints, invitations, compliments, and refusals. Cultural understandings of speech acts can differ, such as whether "I agree with you" is a compliment or not. Pragmatic competence involves understanding the intended meaning, or illocutionary force, of an utterance in context. A perlocutionary act is the effect achieved by a speech act, whether intended or not.
Managing Difficult Conversations:9 Questions to Ask YourselfBarbara Greene
Do you avoid difficult conversations? There is no need to avoid them if you focus on the constructive possibilities. Start by asking yourself these 9 critical questions.
This document provides an overview of the chapters covered in a book about becoming a contributor. It discusses the identity and mindset of a contributor, including having a vision of success focused on effectiveness, values, and inner fulfillment rather than just external rewards. Becoming a contributor involves taking responsibility for problems and stepping out of one's comfort zone. The document also outlines skills for contributors such as designing solutions, engaging deeply with subjects, demonstrating trustworthiness, and presenting oneself in interviews and discussions in terms of one's potential contributions.
Difficult Conversations is based on the book Difficult Conversation and is a methodology of how to engage anyone successfully through a difficult conversation. It is a method I work with in instructing clients how to work with those that they have typically been challenged with. It works as well in your personal life as it does your work life.
Conversation and NetworkingPresentation Tammy GentryTammy Gentry
This document provides a presentation on improving first impressions and conversations. Some of the key points covered include:
- Research shows that the ability to converse is a better indicator of success than grades.
- Listening skills are seen as more important than other talents by executives.
- People tend to like and feel comfortable with others who are similar to themselves.
- Nonverbal communication like body language and tone of voice make a strong first impression.
- Establishing rapport through techniques like matching body language and asking open-ended questions can help conversations flow more smoothly.
- Having a positive, engaged attitude can help make a good impression.
This document outlines strategies for having difficult conversations effectively. It discusses how assumptions, fears, roles and personalities can make conversations difficult. It emphasizes active listening skills like maintaining eye contact and acknowledging feelings. Reframing issues and separating people from problems are presented as ways to facilitate understanding. Role playing difficult scenarios is suggested as practice to apply the strategies. The overall message is that difficult conversations require preparation and focus to have positive outcomes.
The document discusses soft skills important for customer service interactions. It defines soft skills as the way one speaks to customers, including tone of voice, language used, and clarity. Soft skills aspects covered include willingness, intonation, active listening, pace, politeness, interest building, acknowledgment, personalization, empathy, ownership, greeting with a smile, speaking with energy, being clear, introducing oneself, acknowledging customers positively, not interrupting, apologizing when needed, assuring best assistance, and keeping customers engaged. The goal is to understand and learn about soft skills parameters.
This document outlines an agenda and activities for a training session on initiating difficult conversations. The session aims to help participants identify effective strategies for difficult conversations, reflect on how they have handled such conversations, and reconcile beliefs about efficacy with an open mindset. The agenda includes discussing common pitfalls, roleplaying scenarios, and preparing for a real difficult conversation. Participants will practice skills like preparing purposefully, exploring all perspectives, and problem-solving.
This document provides guidance on assertiveness skills for business professionals. It discusses the importance of assertive communication and active listening. Some key aspects of assertiveness covered include being direct, honest and respectful while also respecting others. The document also provides tips for dealing with difficult people, conflict resolution, introductions, public speaking, body language, and giving and receiving feedback. Overall, the document offers advice for communicating effectively and handling interpersonal interactions in a professional business setting.
The document provides tips and guidelines for effective participation in group discussions. It lists common myths about how one should behave in a group discussion, such as being aggressive or trying to make others agree with your point of view. It then lists positive behaviors like listening to others, speaking to the point without repeating, and backing up points with facts. The document also identifies behaviors to avoid, such as being too loud, interrupting others, or changing your opinions. It concludes by listing prerequisites for group discussions like knowledge of the topic, listening skills, presentation skills, and cooperation.
The document discusses various aspects of conflict including definitions of conflict, styles of handling conflict, causes of conflict, approaches to resolving conflict, tips for managing workplace conflict, and personalities that can cause conflict. It provides Blake and Mouton's conflict grid model and explores the advantages and disadvantages of conflict. The document is a comprehensive overview of conflict management.
The document discusses types of personalities that can cause conflict including type A and type B personalities. It also discusses causes of conflict such as differences in goals, ideas, attitudes, and behaviors. The stages of conflict are described as conflict arising, positions hardening, and actions being taken with the hope of resolution. Ways to prevent conflict include assessing personalities, communication skills, reading body language, being neutral, and proper planning.
This document discusses different types of personalities and how they can contribute to conflict, including aggressive, passive, and assertive personalities. It also outlines various causes of conflict, such as differing goals, ideas, opinions, and behaviors. The stages of conflict and some strategies for preventing and managing conflict, such as assessing communication skills and reducing external stressors, are presented.
This document provides tips for effective communication. It discusses how to be a good communicator, communicate effectively, listen strategically, win people's cooperation, negotiate, give feedback, deal with criticism, keep discussions from turning into arguments, resolve conflicts, present, use email, voice mail, telephone calls, and one's voice properly. It also offers guidance for having effective meetings and brainstorming sessions. The document emphasizes active listening, understanding different perspectives, being concise and respectful, and focusing on interests and solutions rather than positions.
This document discusses communication styles at work and how to adapt your style based on the situation. It covers communication theory concepts like Johari's Window and the communication process. It also describes four main styles - task focused, people focused, assertive, and cautious - and provides tips for when interacting with different styles. The document encourages adapting your level of emotion, control, asking versus telling, and leadership role based on whether the other person prefers tasks or people. It also discusses humor in the workplace and finding the right balance.
How to start a conversation and make friendsTanu Gaba
This document provides tips for improving social and communication skills. It discusses the importance of body language, tone of voice, and words in communication. Some key points made include smiling and making eye contact to make a good first impression, using open body language like standing with open arms, leaning slightly forward when listening, and shaking hands when meeting someone. The document also provides tips for starting and ending conversations, remembering names, disagreeing respectfully, making friends, and chatting in different personality types.
Conversations about conflict provide parties with the opportunity to examine their own actions and
reactions. This process of reexamination inevitably evokes people’s natural defensive mechanisms.
Defensiveness prevents people from learning and blocks the potential for transformation to occur. This
workshop will look at the internal and external causes of defensiveness, as well as ways that mediators can
intentionally work with this natural phenomena.
The document discusses different types of personalities (aggressive, submissive, assertive) and how they can cause conflicts, as well as strategies for preventing and managing conflicts such as assessing personality types, improving communication skills, and using neutral language. It also outlines different types of conflicts that can occur within individuals, between individuals, within teams, and between organizations.
This document discusses interpersonal relationship skills, with a focus on communication. It covers several models for understanding interpersonal relationships including:
1) Transactional analysis, which views communication through different ego states (parent, adult, child).
2) The Johari window model, which categorizes information about oneself into four quadrants known to self and others, known only to self, known only to others, and unknown.
3) Active listening techniques including listening without judgment, asking open questions, and reflecting back what was said to ensure understanding.
The document emphasizes effective communication, empathy, and assertiveness as keys to developing and maintaining strong interpersonal relationships.
The document discusses various aspects of communication including its importance, elements, process, barriers, listening skills, verbal communication skills like speaking, and non-verbal communication skills like body language. It emphasizes that communication is crucial, provides tips for effective listening and speaking, and explains how body language conveys different meanings.
This document provides an overview of soft skills topics including communication skills, listening skills, verbal communication, non-verbal communication, emotion control, work ethic, critical thinking, and conflict resolution. Key points covered include the importance of listening in communication; identifying communication styles; controlling emotions and not unloading on others; maintaining integrity, reliability, and discipline in work; considering who, what, where, when, why, and how in critical thinking; and strategies for confronting problems respectfully rather than people in conflict resolution.
Communication is a key part of successful negotiation. Effective communication involves understanding the communication process, the importance of communication during negotiations, and various dimensions and components of communication. Some key aspects of communication during negotiation include having clear presentation tailored to the listener's needs, establishing credibility, providing evidence to support arguments, and expressing emotions genuinely. It is important to plan communications, keep messages clear and concise, ask questions, and provide feedback respectfully. Non-verbal communication and overcoming barriers are also important aspects of communicating well during negotiations.
This document discusses managing conflicts in the workplace. It provides strategies for effective cross-cultural communication such as gaining knowledge of other cultures and adjusting one's behavior. Common myths about conflict are debunked, noting that conflicts can be healthy if addressed properly. The document outlines a conflict cycle and provides tips for overcoming conflicts such as focusing on common goals and understanding other perspectives. Conflict management styles like avoidance, accommodation, and win-win approaches are examined.
Why should you get none of what you want when you can get most of what you want? There is no skill more fundamental to success than the ability to negotiate.
Whether you are negotiating with venture capitalists or for a promotion, negotiation skills are vital to get more of what you want by giving up less than what you want. You will leave this talk with specific operational advice to immediately improve the quality of your professional life.
Learn more about:
» Emotionally connect with opponents for better outcomes for all parties.
» Understand the limits of BATNA as a negotiating technique.
» Transform negotiations from fixed to variable sum gains.
This summary provides the key points about negotiating tactics from a document about the book Never Split the Difference by Chris Voss. The document discusses 9 principles for successful negotiations from Voss's experience as an FBI hostage negotiator. It summarizes that listening and understanding the other perspective are essential to gain trust and information. Specific tactics discussed include mirroring language and emotions, getting the other party to say "no" or "that's right", using deadlines strategically, and anchoring perceptions to shape negotiations in your favor. The overall message is that empathy, control of the conversation, and bending the other party's reality are crucial components of effective negotiations.
The document discusses the importance of interpersonal skills in the modern workplace. It notes that today's work requires strong networking abilities as family structures change, coworkers rotate frequently, and hierarchies flatten. Developing interpersonal skills like communication, empathy, self-awareness, and conflict management is essential for effective teamwork and career success. The document provides tips for improving skills like assertive communication, active listening, and resolving conflicts constructively.
This document provides an overview of a session on influencing skills and body language. It discusses concepts like active listening, signposting to help organize information for listeners, rapport building, reframing negative situations positively, and using body language cues to read others and understand how one is being perceived. The goal is to influence and communicate effectively in a variety of contexts.
This document discusses effective communication skills for resolving conflicts, including active listening. It emphasizes understanding other perspectives, focusing on interests rather than positions, and using "I statements". Key points include:
- Active listening shows understanding of both content and emotion of messages to help speakers feel heard and encourage constructive discussion.
- Good listening is the most important skill for mediators to help parties in conflict understand each other.
- Paraphrasing, summarizing, asking questions, and reflecting feelings without judgment are techniques for active listening.
- Using "I statements" to openly share one's own perspective and feelings can help address issues without attacking or blaming others.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
Technical terms in oracle apps explained through real time exampleMohammad Younus
This document does not contain any clear information and appears to be random text strings. It mentions technical terms in Oracle Apps and Mohammad Younus but provides no meaningful context around these terms.
Requisition Hierarchy Based on the Item Catagory Mohammad Younus
The document describes how to set up a purchase requisition approval hierarchy based on item categories in Sapphire Consulting Services. Key steps include:
1. Creating approval groups for each approval level and item category.
2. Assigning positions to the appropriate approval groups.
3. Selecting the new approval hierarchy for purchase requisitions.
4. Testing the setup by creating sample requisitions in different categories and approving them through the defined approval flow.
The goal is to ensure the final approval of each requisition is given by the appropriate authority for that item category.
the internship report at lucky cement factory plant at karachi near nooriabad .......
we see no. of activitise over here and we enjoy alot ........
this report include all process and activites to make the cement ..........!!!!
This document discusses the historical perspectives of production systems from the Industrial Revolution to modern times. It covers several major approaches and influential figures, including:
1) Scientific management pioneered by Frederick Taylor, advocating division of labor and functional specialization. This approach greatly influenced Henry Ford's assembly line production.
2) The behavioral science school that emerged in the 1920s based on studies showing human behavior is a key factor in output.
3) The use of worker groups in some industries like mining, which improved productivity over individual-based scientific management approaches. This led to the socio-technical systems research approach.
This document provides an overview of AutoCAD, including:
- Definitions of CAD, CADD, and AutoCAD and how AutoCAD is the largest selling CAD software used worldwide.
- Details on the version history and releases of AutoCAD from 1982 to present.
- Descriptions of the scope of AutoCAD applications across various engineering fields.
- Explanations of the advantages of AutoCAD over manual drafting, including speed, accuracy, flexibility and enhanced visualization.
- An overview of the graphical user interface of AutoCAD and the main screen areas like the drawing area, UCS icon, crosshairs, menus and toolbars.
This document discusses how sales acquisition software and customer relationship management (CRM) systems can help companies increase sales and retain customers. It outlines several key features of sales acquisition tools, including lead management, opportunity management, activity planning and management, workflow management, distribution management, sales forecasting, and integration with other applications. The document emphasizes that in economic downturns, CRM systems are important for understanding customer behavior and providing high value at low cost to retain existing customers and acquire new ones.
The document discusses the education system in Pakistan. It is divided into five levels from primary to university programs. Literacy rates have increased over time but still vary widely by province and gender. Several Pakistani universities have risen in the world rankings in recent decades but gender disparities persist, especially in more conservative areas. The ultimate goal of Pakistan is to raise the national literacy rate to 80% by 2015.
The document describes the production cycle which begins with sales forecasting and ends with delivery to the customer. It involves several steps: sales forecasting, budget preparation, engineering department preparing details, production planning, dispatching, progressing, inspection, evaluation, stock, and delivery to the customer. A graphical representation shows the linear production cycle and its interaction with customers and suppliers.
The document discusses pull systems for replenishing inventory using the example of purchasing milk. It also discusses the critical path method (CPM) for network analysis and project scheduling. CPM involves identifying the critical path of activities that determine the shortest project duration. An example CPM analysis is provided to find the earliest and latest event times for activities in a project.
because of shortage me young manpower the organizations are now strive to be with the aging work workforce there the what are the besic step to get work from aging work force and to run with it ..
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
How to Interpret Trends in the Kalyan Rajdhani Mix Chart.pdfChart Kalyan
A Mix Chart displays historical data of numbers in a graphical or tabular form. The Kalyan Rajdhani Mix Chart specifically shows the results of a sequence of numbers over different periods.
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
How information systems are built or acquired puts information, which is what they should be about, in a secondary place. Our language adapted accordingly, and we no longer talk about information systems but applications. Applications evolved in a way to break data into diverse fragments, tightly coupled with applications and expensive to integrate. The result is technical debt, which is re-paid by taking even bigger "loans", resulting in an ever-increasing technical debt. Software engineering and procurement practices work in sync with market forces to maintain this trend. This talk demonstrates how natural this situation is. The question is: can something be done to reverse the trend?
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
"Scaling RAG Applications to serve millions of users", Kevin GoedeckeFwdays
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
Main news related to the CCS TSI 2023 (2023/1695)Jakub Marek
An English 🇬🇧 translation of a presentation to the speech I gave about the main changes brought by CCS TSI 2023 at the biggest Czech conference on Communications and signalling systems on Railways, which was held in Clarion Hotel Olomouc from 7th to 9th November 2023 (konferenceszt.cz). Attended by around 500 participants and 200 on-line followers.
The original Czech 🇨🇿 version of the presentation can be found here: https://www.slideshare.net/slideshow/hlavni-novinky-souvisejici-s-ccs-tsi-2023-2023-1695/269688092 .
The videorecording (in Czech) from the presentation is available here: https://youtu.be/WzjJWm4IyPk?si=SImb06tuXGb30BEH .
Dandelion Hashtable: beyond billion requests per second on a commodity serverAntonios Katsarakis
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
AppSec PNW: Android and iOS Application Security with MobSFAjin Abraham
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
5th LF Energy Power Grid Model Meet-up SlidesDanBrown980551
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.