This document discusses communication styles at work and how to adapt your style based on the situation. It covers communication theory concepts like Johari's Window and the communication process. It also describes four main styles - task focused, people focused, assertive, and cautious - and provides tips for when interacting with different styles. The document encourages adapting your level of emotion, control, asking versus telling, and leadership role based on whether the other person prefers tasks or people. It also discusses humor in the workplace and finding the right balance.

1. Communication

2. We will be talking about... Perceptions Communication style A bit of communication theory Communication at work Communicating as you

3. Professional communication should be…

4. Perceptions

5. Johari’s Window

6. Communication Process: Face-to-Face

7. Communication Process: Telephone

8. Tone of Voice Question Statement Command

9. It’s all about YOU!

10. Task focused People focused Assertive Cautious Steady Outgoing Direct Precise Amiable and warm, co-operative, undisciplined, has close relationships, suggests opinions, dislikes conflict, loyal, supports and listens, dependable, avoids risks, slower paced. Seeks security & belonging Warm, undisciplined, sociable, personable, likes involvement, gives opinions, takes risks, expressive, enthusiastic, persuasive, competitive, works quickly. Seeks esteem & belonging Objective and analytical, slower paced, co-operative, suggests facts, avoids risks, critical, serious, disciplined, detail conscious, persistent, likes structure and being organised, likes to work alone, cool. Seeks security & achievement Competitive, takes risks, direct and authoritarian, works quickly, challenging, gives facts, determined, driven, efficient, likes discipline and control, results orientated, independent, cool. Seeks esteem & achievement

11. Adapting your Style

12. When you’re with Task people… CONTROL MORE, USE LESS EMOTION Talk less; Restrain your enthusiasm Make decisions from facts Stop and think Acknowledge the roles of others

13. When you’re with People people… USE MORE EMOTION, LESS CONTROL Express feelings Pay personal compliments Spend time on relationships Engage in small talk Socialise Use friendly body language

14. To increase your Assertiveness... TELL MORE, ASK LESS Get to the point Volunteer information Be willing to disagree Act on your convictions Initiate conversation

15. To reduce your Assertiveness... ASK MORE, TELL LESS Ask for opinion of others Negotiate decisions Listen without interrupting Adapt to time needs of others Let others assume leadership role

16. Encouraging A Response 1. Signposting “ In Order For Us To….” 2. WIIFM (What’s In It For Me) “ See How I Can Save You Time…” 3. Make Your Request “ I Need To Ask You About…..”

17. What is humour?

18. humour (hu¦mour) Pronunciation: /ˈhjuːmə/ ( US humor) noun [mass noun] the quality of being amusing or comic, especially as expressed in literature or speech: his tales are full of humour the ability to express humour or amuse other people: their inimitable brand of humour

19. Balancing humour at work

20. But I am who I am!

22. In conclusion…