This document provides guidance on assertiveness skills for business professionals. It discusses the importance of assertive communication and active listening. Some key aspects of assertiveness covered include being direct, honest and respectful while also respecting others. The document also provides tips for dealing with difficult people, conflict resolution, introductions, public speaking, body language, and giving and receiving feedback. Overall, the document offers advice for communicating effectively and handling interpersonal interactions in a professional business setting.

2. Put Your Best
&
Forward
Assertiveness
Skills for
Business Professionals

4. Assertive-
ness

5. Assertive-
ness

6. AssertiveAssertive
ness

7. AssertiveAssertive
ness
Being direct,
honest, and respectful
while interacting with others

10. The ability to
express your
feelings and your
rights, while
respecting the
feelings and rights
of others

11. The ability to
express your
feelings and your
rights, while
respecting the
feelings and rights
of others
Passive
Aggressive

12. 100
80
60
40
20

13. 100
80
60
40
20

14. 100
80
60
40
20

15. 100
80
60
40
20

16. 100
80
60
40
20

17. 100
80
60
40
20

19. The
of Assertive Communication

21. ody language

22. Open
ody language

23. Open
Closed
ody language

25. Generation

26. Generation

28. Good Communication
one of the
is
keys
to being
successful
in today’s job market.

29. Good Communication
one of the
is
keys
to being
successful
in today’s job market.

31. How

32. It’s Not What
It’s
How
You Say It
You Say,

33. It’s Not What
It’s
How
You Say It
You Say,
The 5 Hows

34. It’s Not What
It’s
How
You Say It
You Say,
The 5 Hows

35. It’s Not What
It’s
How
You Say It
You Say,
The 5 Hows

36. It’s Not What
It’s
How
You Say It
You Say,
The 5 Hows

37. It’s Not What
It’s
How
You Say It
You Say,
The 5 Hows

38. It’s Not What
It’s
How
You Say It
You Say,
The 5 Hows

43. Mumblitis

47. Inductive

48. Inductive
Deductive

51. Frame
Your Message

52. Use positive language.
Frame
Your Message

54. How to Deal With
Manipulative
People

55. How to Deal With
Manipulative
People

58. Understand what
they are all about.

59. Understand what
they are all about.

60. How do you
know when
you are being manipulated?

62. Listening

63. Listening
How well do you listen?

65. &
Know When to Give In
When to Hold Your Ground

67. Active & Reflective
evitcefleR
Listening

69. Listen with purpose.

70. It is important to:
Listen with purpose.

71. It is important to:
Maintain eye contact.
Listen with purpose.

72. It is important to:
Maintain eye contact.
Adjust your body posture.
Listen with purpose.

73. It is important to:
Maintain eye contact.
Adjust your body posture.
Provide acknowledgment.
Listen with purpose.

74. It is important to:
Maintain eye contact.
Adjust your body posture.
Provide acknowledgment.
Clear your mind.
Listen with purpose.

75. It is important to:
Maintain eye contact.
Adjust your body posture.
Provide acknowledgment.
Clear your mind.
Avoid distracting behaviors.
Listen with purpose.

76. Constructive Alternatives

77. Constructive Alternatives
5
Communicate with flexibility that uses
persuasiveness and diplomacy.

80. 1
Fear of speaking out

82. Eye Contact

83. Eye Contact

84. Eye Contact

85. Eye Contact

87. 3 Ways to Create Conflict Resolution

88. 1. Be a mirror.
3 Ways to Create Conflict Resolution

89. 1. Be a mirror.
2. Be a model.
3 Ways to Create Conflict Resolution

90. 1. Be a mirror.
2. Be a model.
3. Be clear.
3 Ways to Create Conflict Resolution

91. The Essentials of
Making a Strong and
Memorable Introduction

92. 2
Say the person’s name.
The Essentials of
Making a Strong and
Memorable Introduction

93. 2
Say the person’s name.
The Essentials of
Making a Strong and
Memorable Introduction
Use his or her name
in conversation.

94. 2
Say the person’s name.
The Essentials of
Making a Strong and
Memorable Introduction
Use his or her name
in conversation.
Connect his or her name
to a rhyming word.

96. Timing

97. Timing
Watch your timing.

98. Timing
Time to be seen

99. Timing
Time to be seen

100. Timing
Time to be heard

101. Timing
Time to be heard

103. 70%
Listen

104. Talk
70%
Listen

105. Find the facts and weed out emotions.
Talk
70%
Listen

106. Know when to separate the 2.
Talk
70%
Listen

108. Focus on the big picture.

109. Focus on the big picture.

112. Acknowledge:

113. Acknowledge:
How I feel or see
1

114. Acknowledge:
How I feel or see
The other person’s side
2

115. Acknowledge:
How I feel or see
The other person’s side
The move to resolve
3

116. S
Social

117. S
Social
High energy

118. S
Social
Boisterous
High energy

119. S
Social
Boisterous
High energy
Big

120. S
Social
Boisterous
Loud
High energy
Big

121. S
Social
Boisterous
Loud
Social
High energy
Big

122. S
Social
๏ Always speak their minds
Boisterous
Loud
Social
High energy
Big

123. S
Social
๏ Always speak their minds
๏ Always have a new idea
Boisterous
Loud
Social
High energy
Big

124. S
Social
๏ Always speak their minds
๏ Always have a new idea
๏ Love to be in front and center
Boisterous
Loud
Social
High energy
Big

125. S
Social
๏ Always speak their minds
๏ Always have a new idea
๏ Love to be in front and center
๏ Great at selling an idea and
overcoming big obstacles
Boisterous
Loud
Social
High energy
Big

126. S
Social
๏ Always speak their minds
๏ Always have a new idea
๏ Love to be in front and center
๏ Great at selling an idea and
overcoming big obstacles

128. Work Effectiveness Strategies

129. S
Work Effectiveness Strategies

130. S
Efficient Lion:
Work Effectiveness Strategies

131. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Work Effectiveness Strategies

132. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Work Effectiveness Strategies

133. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Use a low-key approach and
provide them with support.
Work Effectiveness Strategies

134. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Use a low-key approach and
provide them with support.
Loyal Golden Retriever:
Work Effectiveness Strategies

135. S
Efficient Lion:
Recognize and take advantage of their
ability to get things done.
Factual Owl:
Use a low-key approach and
provide them with support.
Loyal Golden Retriever:
Develop goals and objectives to
keep you on track.
Work Effectiveness Strategies

136. Working with Employees or Peers

137. Do:
Working with Employees or Peers

138. Do:
๏ Remember their need to keep
everyone happy.
Working with Employees or Peers

139. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
Working with Employees or Peers

140. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
Working with Employees or Peers

141. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
Working with Employees or Peers

142. Do:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers

143. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers

144. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Take advantage of their
eagerness to please.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers

145. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Take advantage of their
eagerness to please.
๏ Be harsh or insensitive.
๏ Appeal to their principles.
๏ Remember, they are important.
Working with Employees or Peers

146. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Take advantage of their
eagerness to please.
๏ Be harsh or insensitive.
๏ Forget to acknowledge them.
๏ Remember, they are important.
Working with Employees or Peers

147. Do: Don’t:
๏ Remember their need to keep
everyone happy.
๏ Treat them fairly and supportively.
๏ Allow them to interact with others.
๏ Appeal to their principles.
๏ Remember, they are important.
๏ Take advantage of their
eagerness to please.
๏ Be harsh or insensitive.
๏ Forget to acknowledge them.
๏ Don’t criticize or cause conflict.
Working with Employees or Peers

149. Consider Your Behavior Style

150. Consider Your Behavior Style
If you want it done
right, do it yourself.

151. Consider Your Behavior Style
If you want it done
right, do it yourself.
Nobody does it better
or faster than me.

152. Consider Your Behavior Style
If you want it done
right, do it yourself.
Nobody does it better
or faster than me.
I really don’t want
to impose on you.

156. Know What You’re Missing

157. Know What You’re Missing

158. Know What You’re Missing

159. Know What You’re Missing

160. Know What You’re Missing

161. Know What You’re Missing

162. Know What You’re Missing

163. Know What You’re Missing

165. Cast of Characters

166. The Bully
Cast of Characters

167. The Bully
๏ Stand up to the bully calmly, not defiantly.
Cast of Characters

168. The Bully
๏ Stand up to the bully calmly, not defiantly.
๏ Do not engage the bully in confrontation.
Cast of Characters

169. The Bully
๏ Stand up to the bully calmly, not defiantly.
๏ Do not engage the bully in confrontation.
๏ Once you’ve earned the bully’s respect,
you may become friends!
Cast of Characters

170. Alternative Responses
to Hot Situations

171. Alternative Responses
to Hot Situations

172. Alternative Responses
to Hot Situations
Stay present and acknowledge that
you heard them.

173. Alternative Responses
to Hot Situations
Stay present and acknowledge that
you heard them.
De-escalate the conflict.

174. Alternative Responses
to Hot Situations
Stay present and acknowledge that
you heard them.
De-escalate the conflict.
Try to warm-up to the part of the
person you can respect.

176. Tips for Handling Criticism

177. Tips for Handling Criticism

178. Tips for Handling Criticism
Stay in control.

179. Tips for Handling Criticism
Stay in control.

180. Tips for Handling Criticism
Stay in control.

181. Tips for Handling Criticism
Stay in control.
Don’t blame.

182. Tips for Handling Criticism
Stay in control.
Don’t blame.

183. Tips for Handling Criticism
Keep the focus
on the problem
and a solution.
Stay in control.
Don’t blame.

184. Tips for Handling Criticism
Keep the focus
on the problem
and a solution.
Stay in control.
Consider
the
source.
Don’t blame.

185. Tactfully Communicate Criticism and Bad News

186. The Sandwich Technique
Tactfully Communicate Criticism and Bad News

187. The Sandwich Technique
The positive
Tactfully Communicate Criticism and Bad News

188. The Sandwich Technique
Just facts
Tactfully Communicate Criticism and Bad News

189. The Sandwich Technique
Compliment
Just facts
Tactfully Communicate Criticism and Bad News

190. The Sandwich Technique
Tactfully Communicate Criticism and Bad News

191. The Sandwich Technique
Tactfully Communicate Criticism and Bad News

192. The Sandwich Technique
Identify the positive.
Tactfully Communicate Criticism and Bad News

193. The Sandwich Technique
Identify the positive.
Present the facts.
Tactfully Communicate Criticism and Bad News

194. The Sandwich Technique
Identify the positive.
Present the facts.
Give a bright outlook.
Tactfully Communicate Criticism and Bad News

195. The Sandwich Technique
Identify the positive.
Present the facts.
Give a bright outlook.
End with a compliment.
Tactfully Communicate Criticism and Bad News

196. Planning Steps

197. Planning Steps
Brainstorm and write out points.

198. Planning Steps
Anticipate your listener’s response.

199. Planning Steps
Organize your points.

200. Planning Steps
Plan how to focus on the topic.

201. Planning Steps
Rehearse your thoughts before.

202. Why Diplomacy and Tact Are Needed

203. Why Diplomacy and Tact Are Needed

204. Why Diplomacy and Tact Are Needed
Morale

205. Why Diplomacy and Tact Are Needed
Team work

206. Why Diplomacy and Tact Are Needed
Creativity

207. Why Diplomacy and Tact Are Needed
Productivity

208. Why Diplomacy and Tact Are Needed
Harassment

209. Why Diplomacy and Tact Are Needed
Employee
retention

210. Why Diplomacy and Tact Are Needed
Civility

214. SELF

215. Email

216. Email
4
Don’t forward jokes or other types of junk messages.

217. Telephone

218. Telephone
Don’t chew gum or eat while talking
on the phone.

222. When you arrive at the event:

223. When you arrive at the event:
1. Enter the room with enthusiasm.

224. When you arrive at the event:
1. Enter the room with enthusiasm.
Smile.

225. When you arrive at the event:
1. Enter the room with enthusiasm.
Smile.
Use open body language.

226. When you arrive at the event:
1. Enter the room with enthusiasm.
Smile.
Use open body language.
Stand tall and be confident.

228. Top 10 Fears

229. 10. Confined spaces
Top 10 Fears

230. 10. Confined spaces
9. Thunder and lightning
Top 10 Fears

231. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
Top 10 Fears

232. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
Top 10 Fears

233. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
Top 10 Fears

234. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
Top 10 Fears

235. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
Top 10 Fears

236. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
3. Spiders
Top 10 Fears

237. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
3. Spiders
Top 10 Fears
2. Death

238. 10. Confined spaces
9. Thunder and lightning
8. Open spaces
7. Flying
6. Social situations
5. Heights
4. Darkness
3. Spiders
Top 10 Fears
2. Death
1. Public speaking

239. 1. Public speaking
Top 10 Fears