This document provides tips for improving social and communication skills. It discusses the importance of body language, tone of voice, and words in communication. Some key points made include smiling and making eye contact to make a good first impression, using open body language like standing with open arms, leaning slightly forward when listening, and shaking hands when meeting someone. The document also provides tips for starting and ending conversations, remembering names, disagreeing respectfully, making friends, and chatting in different personality types.

1. BY: DON GABOR

2.  It helps to learn
 How adjust into a new social and work
environment.
 Break through the shyness barriers, be a better
speaker .
 Meet new people and make friends

3.  Body language + tone of voice + words = total
communication
 Body language speaks before we speak
 Communicates feelings, ideas, attitudes before
we speak.
 Projects level of receptivity
 First impression should be friendly and open

4.  Each letter represents a nonverbal gesture
 Will encourage others to talk with you
 S= SMILE
 Pleasant and friendly smile
 Indicates open and friendly attitude
 Couple it with a friendly “HELLO”
 Don’t frown or wrinkle your brow
 signal of nonreceptivity.

5.  O=OPEN ARMS
 Indicates you are friendly
 “I am available for contact and willing to listen.”
 Standing or sitting with crossed arms indicates
you are close minded.
 F=FORWARD LEAN
 Lean forward slightly in a casual and friendly
manner
 Body language indicates: I HEAR WHAT YOU ARE
SAYING AND I AM INTERESTED-KEEP TALKING.
 Leaning backward indicates disinterest

6.  T= TOUCH
 Start and end your conversation with a friendly
handshake.
 Couple it with a friendly “HI” and a nice smile and
your name.
 E=EYE CONTACT
 Direct eye contact :that you are listening to the
other person.
 N=Nod
 Indicates that you are listening and understand to
what is being said
 Blank face indicates
 Your thoughts are elsewhere

7.  Establish eye contact and smile and then
follow the simple procedure
 RISK VERSUS REJECTION
 Don’t fear the risk of being rejected
 Be the first one to say hello
 Indicates :you are confidence and friendly
 ASK EASY-TO-ANSWER RITUAL QUESTION
 Give a compliment to someone followed by an
easy –to-answer ritual question.

8.  Focus on the situation you are in
 Look outward-not inward
 Balance the two-way information exchange
 Discuss the topics/events that are important
to you.
 Change the topics using free information
 Refer to free information- “I heard you mention
earlier……”

9.  Best time to end the conversation
 Look for a pause in a conversation
 Use the person’s name and add a compliment
 “it’s been great talking with you.”
 And then say goodbye with a handshake

10.  All you need is 5 seconds to make a great first
impression.
 1st second
 Focus on the moment of introduction
 2nd second
 Listen for the name ,every letters in the name.
 3rd second
 Repeat the name aloud
 4th second
 Think of someone you know with the same name.
 5th second
 Use the name during and at the end of the
conversation

11.  They tend to prevent others to open up with
you.
 “I’m right- you’re wrong.”
 If you don’t agree with someone say -“it seems to
me..” , “I believe..”
 Never say “you are dead wrong” , “from where
have you got this idea.”
 “It doesn’t matter to Me”
 Indicates that you are not taking any responsibility in
decision process.
 Express your preference
 “Tell me something I don’t know”
 “I’m Boring”
Focus on the positive events in your life and talk
about them

12.  Someone you can trust , share common
interests
 Good friendship can begin at any stage of
life.
 Components of good friendship:
 Respect, love, fun, learning, understanding

13. o Not always easy
o It take time ,commitment, lot of trust.
o Take the initiative and reach out to others
o Show genuine interest in people
o Develop trust
o Reveal some of your personal information and
feelings
o Share your common interests

14.  Plan a activity around your mutual interest.
 Invitation could be: “I remember when we talked
last time you said you like(activity) so I was
wondering, are you interested in joining me for
….”
 Do what you can for your friends.
 If you are a good friend , you will have good
friends.
 In best friendships learning ,laughing and
developing never stops.

15.  C-H-A-T
 C=candid
 Straight forward approach
 They talk about
 Sports, crime, business politics
 Do
 Show interest in their business and personal goals
 Ask for their opinion and advice
 Don’t
 Get into debates with them

16.  H= hang back
 Reserved , soft spoken, excellent listener
 Takes little time to open up, but when they
open they feel more comfortable
 People think they are shy, unwilling to
communicate
 They talk about
 Food cooking books restaurants
relationships, dance
 Do ask for their views, feelings that concern
people
 Don’t get aggressive with them

17.  A= Accurate
 Technical approach
 See everything as a problem and want to have
all the answers
 They talk about
 Science& math's ,stock markets, how things work
 Don’t change the topic frequently
 Do praise their technical knowledge
 T= Talkative
 Energetic who can talk about anything except
technical things
 Fun and friendly person who is open to contact
 Sometimes they fail to listen
 Do laugh at their jokes

18.  Turn on “VIBRATE” while attending social and
business function
 Choose the right time to call
 Find a private or a semiprivate place to talk
 Speak at a normal volume

19.  Chat room : is a website where ongoing
conversations about particular topics takes
place.
 Do lurk before you leap
 Observe how people in a chat room
communicates before participating in discussion
 Don’t flame other members of the group if
you disagree with what they say.