The document discusses conflict, conflict management, and resolution. It defines conflict and conflict management, explaining that conflict is a struggle between opposing views while conflict management seeks to resolve conflicts constructively. It outlines different types of conflict and modes of addressing conflict, from competing to compromising. The document advocates understanding other perspectives, avoiding escalation, working together, and finding agreed upon solutions, with the help of a mediator if needed. It provides an example of a conflict over a lemon that could have been resolved through communication and negotiation.

1. Are You in Conflict?

2. By Mrs.Vijayalakshmi Nair Dept Of Computer Science Mr. Denny Augustine Dept of Hotel Management

6. Types of Conflict Character vs. Nature Character vs. Society Character vs. Self Character vs. Character

18. … . And be prepared to talk again if things aren’t improving. How’s about another chat? O.K. That’s cool!

20. The short tale of a lemon

25. Think about it !

27. Talking can often lead to solutions which benefit every one!