The document discusses various aspects of communication including its importance, elements, process, barriers, listening skills, verbal communication skills like speaking, and non-verbal communication skills like body language. It emphasizes that communication is crucial, provides tips for effective listening and speaking, and explains how body language conveys different meanings.

1. Talkamatics A.Ravikiran Chief Operating Officer Carolina Technologies (P) Ltd & Devas Technologies (P) Ltd

2. How to Eat an Elephant

3. Of Course One Bite at time!!!

4. What prevents us from eating? Procrastination Addressing low-priority tasks and activities which so often contribute the killing our time. This becomes a harmful habit which impedes personal and professional development.

5. “ Killing time murders opportunities.”

6. Why we kill time instead of acting on things? They are unpleasant to do. They are difficult or complex to do. They involve making tough decisions that can be overwhelming.

7. If you want to make big changes in your life, start by making small ones.

8. Taking on the Communication Goliath

9. The Bites Is Communication so important ? The Basic of Communication Protocol Listening Skills Verbal Communication Non Verbal Communication

10. Communication “If all my possessions were taken from me with one exception, I would hope to keep my power of communication --- for by it I would regain all the rest.” Webster

11. What is Communication The art of transmitting information, ideas and attitudes from one to one (many) meaning fully to elicit response. It is a Personal Process Occurs between people Means to influence response Expression of both verbal and non verbal faculties Effective tool for controlling and motivating people.

12. The Elements Spoken Word Written Word Visual Images Body Language

13. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response

14. Is Communication Important?

18. We don’t need explain any further COMMUNICATION IS IMPORTANT

19. The Basic of Communication Protocol

20. Right now, stop for a moment and watch yourself think: What are you thinking about? How fast are thoughts going through your mind? How much does your mind focus on the past or the future, instead of the present? How much are you caught up in your own thoughts, and not paying attention to what's happening around you?

21. Barriers to Communication Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Distractions Poor listening skills

22. The First Step Listening Skills

23. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill .

24. Listen How often have you missed the entire communication because you were daydreaming? To help focus when listening, try asking yourself: What is the point the speaker is trying to make? What is being said between the lines? What is the emotional tone of the message?

25. VALUE OF LISTENING Listening to others is an elegant art. Good listening reflects courtesy and good manners. Listening carefully to the instructions of superiors improve competence and performance. The result of poor listening skill could be disastrous in business, employment and social relations. Good listening can eliminate a number of imaginary grievances of employees. Good listening skill can improve social relations and conversation. Listening is a positive activity rather than a passive or negative activity .

26. Verbal Communication We may often think that, having good communication skills is all about the ability to speak well….. Or all about “SPEAKING.”

27. It is only 33% correct 2 Ears + One Mouth = Effective Communication

28. Parameters of evaluation Speed ….number of words per minute. Clarity …if audible & free of distortion. Pronunciation …utterance of speech. Familiarity ...acquaintance with words used. Punctuation …use of various kinds of pauses. Fluency …Able to express easily. Expression …transforming of ideas into words. Content … meaning or substance of speech.

29. Speaking

30. Few Quotes to Remember ‘ To speak’ and ‘to speak well’ are two things. A fool may talk, but a wise man speaks. ~Ben Johnson It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt. ~Abraham Lincoln The words you choose to say something are just as important as the decision to speak. ~Author Unknown

31. Be Prepared on What to Speak Content development: * The first step is Brainstorming. * The next step is to choose a Presentation Format/ Storage System. * The Final step is the Presentation itself.

32. Brain Storming… Individual Brainstorming is the process of you getting your ideas out on paper. The idea is to put down all of / most of your ideas on paper. This has two advantages . It encourages the unrestricted flow of thoughts . It facilitates the strategic or comparative evaluation of your ideas .ie. Once on paper, you have the opportunity of ranking your ideas in terms of importance and efficacy. You may now pit your ideas against one another and choose the best ones.

33. Putting them all together … Now that we know what we are going to speak, we need to put down all our ideas in the most presentable manner . We need a Format as per which we may present these Ideas . We may call it a Presentation / Display Format or a Storage System.

34. Need for Storage Systems … Asked a question, “ Do we forget due to nervousness or Do we get nervous due to forgetting?” Think!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

35. Why do we get Nervous? Nervousness does not cause as much Forgetting as….. Forgetting causes Nervousness. One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”. In other words, we would not get nervous if we knew for certain that we would not forget…our lines.

36. So, to prevent forgetting, we need … A Good Storage System or A Good Retrieval System…. A Good Storage System or Display Format, also makes it easy for our listeners to understand our Ideas easily. Let us check out a few of these “Filing Systems.”

37. IBC Model IBC… Introduce, Body, Conclusion 1.Introduce – Say What you want to Say 2.In the Body, Say What you have to say in detail 3. In the end Conclude by summarizing what you have said,

38. PPF Model Time Sequence… 1.Start with The Past … 2. Continue with Reference/Relevance to The Present… 3. Project your prediction of The Future (With Personal Touch).

39. “ Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes. How to Speak

40. Speed Clarity Punctuation Pronunciation Familiarity Fluency Expression…. Check List

41. While Most Indians speak at 170 to 180 wpm, their foreign counterparts speak at 110 to 120 wpm. Slowing down on rate of speech is the first step towards better speech. Speed

42. Speech should be loud enough to carry to all the listeners. Judge the acoustics of the room. Voice Clarity can be mastered with regular practice. Clarity

43. Pronunciation … utterance of speech . Always remember that English is not "phonetic". That means that we do not always say a word the same way that we spell it. Use a Good Dictionary or work with your Trainer to Correct pronunciation. Pronunciation

44. Punctuation…use of various kinds of pauses. Pause at Full Stops. Pause at Commas. Pause at Semi colons. Pause at Interjection marks. Pause at Question marks. Pronunciation

45. Familiarity...acquaintance with words used. Learning new words… Using known words in new contexts… Understanding contexts and situations before reading again.. Familiarity

46. Fluency…Able to express easily. Developing Fluency is a matter of having all the other parameters in place. Fluency indicates that a comfortable working ability with the language has been established. Fluency

47. Expression…transforming of ideas into words , and also the outward manifestation of a mood or a disposition by way of words. Expression of different feelings with words,word stress, tone, pitch and inflection. Expression

48. Non Verbal Communication

49. Non Verbal Communication

50. SOFTEN S SMILE O OPEN POSTURE F FORWARD LEAN T TOUCH E EYE CONTACT N NOD

51. BEWARE THROUGH OUT YOUR LIFE OF JUDGING PEOPLE BY THEIR APPEARANACE JAPANESE PROVERB

52. Money has a Direct Relation with the Gesture Wrinkled purse make wrinkled faces. (English proverb)

53. Beware of your body language In spite of your intelligence you may not get a job. Even though you are not a best scorer, you may get a good job by your nonverbal behavior

54. Before people started speaking languages. Gestures were the only medium of communication & of revealing one’s intensions

55. Strictly speaking between 60 to 80% of our message is communicated through our body language

56. What is physiognomy? The interpretation of outward appearance, especially The feature of the face to discover a person’s predominant Temper & Character.

57. Fear

59. Anger

60. Surprise

61. Happiness

62. Disgust

63. Sadness

64. Telling a Lie

65. Attention

66. Fear or Frustration

67. Winning Face

68. Eyes gives us a definite impression about a person in front of us

70. Eyes which can find out the behavior

71. Eye contact

72. Eye contact signals need for affiliation, an involvement with the other person

73. Eye is the window of the mind

74. Maintaining good eye contact shows respect and interest in what they have to say.

75. Hands –Arms - Palms Hand : The lowest part of the arm , below the wrist and including the fingers. Arms : One of the two upper limbs of a human being Palms: The soft fleshy part of the hand between the fingers and the wrist which is covered with many lines

76. Palm facing down indicates Telling some body to sit down or stopping some body

77. FACING DOWN POSITION (REQUEST WITH AUTHORITY ) Facing up position (gesture of submission)

78. Hand shake (shook hand)

79. Submission

80. Dominance

81. Equality

82. Double Handed Shake Trust and affection Intimate friends or relatives

83. Globe Hand Shake The person initiating such a gesture offers his right hand to the person in front for hand shake and then puts left his trustworthiness

84. Finger tip hand shake It show that there is a lack of trust in the self and in the other person

85. Stiff Arm Thrust A person wishes to keep the other at a distance

86. Dead fish handshake There is no warmth feeling. It is life less

87. When a person rubs his palms together he is communicating something positive News of success. Cheerful

88. Raised Thumbs Ok

89. Folding of one or both the arms across the chest is an indication Coming threat or occurrence of some undesirable event

90. Stand arm cross gesture is common When one is among strangers and presume insecure

91. Suppose arm are gripped tightly it indicates The person is waiting for a call or anxious to know a thing that is unfamiliar

92. Folding arms indicates the social status also Boss intends to speak to his juniors

93. ABOUT US Carolina Technologies and Devas Technology are 100% subsidiaries of BPworks Inc. Software Development .NET, Java, Asterisk, Flex, AmazonEC2, Oracle, VoIP Emerging Technologies Mobile Application Training and Development Cloud Computing Education and Training Preferred Training Partner with TATA CMC Academy for IT Skill building

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