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COMMUNICATION skILLs
ANd INTerpersONAL
reLATIONshIp
Indu George
Communication
Communication…
. Communication is the process of
exchanging information and ideas.
. An active process, it involves
encoding, transmitting, and
decoding intended messages.
Why
Communication
is Important ?
Competence in Communication – in speaking
and listening – is prerequisite to person’s
personal, and professional success in life.
Oral communication competence can
contribute to individuals' social adjustment and
participation in satisfying interpersonal
relationships.
BECAUSE…cation is Important ?
iBEbe is Important ? Important ?
Continued…
The ability to communicate is valuable for
obtaining employment and maintaining
successful job performance.
When working as a team, effective
communication helps in conflict management
and problem solving
Effective communication is a key skill in Impression
management.
Receiver
DecodeDecode
messagemessage
EncodeEncode
feedbackfeedback
FormForm
feedbackfeedback
Sender
FormForm
messagemessage
EncodeEncode
messagemessage
DecodeDecode
feedbackfeedback
Transmit
Message
Transmit
Feedback
ReceiveReceive
encodedencoded
messagemessage
ReceiveReceive
feedbackfeedback
Noise
For Effective Interpersonal
Relationships
Positive Attitude
Listening Skills
Verbal & Non-Verbal
Self Expression
BENEFITS
It helps us to feel good about both ourselves and
others.
It leads to the development of mutual respect for
each other.
It increases our self-esteem.
It helps us achieve our goals.
It minimizes hurting and alienating other people.
It reduces anxiety.
It protects us from being taken advantage of by
others.
It enables us to make decisions and free choices
in life.
It enables us to express, both verbally and non-
verbally, a wide range of feelings and thoughts,
both positive and negative.

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Comn skills

Editor's Notes

  1. The cornerstone of effective communication is the ability to listen and to accomplish this in an active manner. Often communication fails because people have not actually heard to the message or have only listened to part of it. As a result, they may have assumed or misinterpreted what was actually said. In the professional arena, good listening skills are necessary in order to communicate that you want to help. Expressing refers to the ability to effectively say what we want to say. Verbal refers to what we say with words Non-verbal refers to all the other ways we communicate, via body language, tone etc. We’ll come back to this as it’s very important part of the communication process. Now we are going to focus on listening.