1. The InsTITuTe of Company
seCreTarIes of IndIa.
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By Aayushi Jain
2. What is communication skills?
Communication process
Types of communication.
Ways to communication.
Importance of communication.
Barriers of communication.
Improvement of communication skills.
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3. Communication is the art of transmitting
information ,ideas ,thoughts from one individual or
group to another.
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7. Communication Skills
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Good Communication allows a firm to
Learn new skills and technologies.
Become more responsive to customers.
Improve Quality of their product or service.
Foster innovation.
Effective communication is needed by all
Managers.
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Internal Communication-
within the organization.
External communication-
outside the organization.
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Executive Director
Vice President
A.G.M.
Manager
Supervisor
Forman
Supervisor 3Supervisor 1 Supervisor 2
Manager
10. MEANS OF COMMUNICATION
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Means of communication are of two types
VERBAL means in which we speak write
or see.
NON VERBAL – it means
communication through body language or
just appearance.
14. Semantic Barriers
Emotional Or Psychological Barriers
Organizational Barriers
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15. SEMANTIC BARRIERS
Symbols with different meaning
Badly expressed message
Faulty translation
Unclarified assumption
Specialist’s language
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16. PSYCHOLOGICAL BARRIERS
Premature evolution
Inattention
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
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18. How to Improve Existing Level of
COMMUNICATION?
Improve language and pronunciation.
Work on voice modulation and body language.
Listen and read more.
Interact with qualitative people.
Practice meditation and good thoughts.
Do not speak only to impress someone.
Look presentable and confident.
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19. Improving Body Language - Tips
• Keep appropriate distance
• Take care of your appearance
• Be aware - people may give false
cues
• Maintain eye contact
• Smile genuinely
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20. …in the new global and diverse
workplace requires
excellent communication skills!
Success for YOU…
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