This document discusses the differences between soft skills and hard skills. Hard skills are the technical abilities and knowledge required to perform specific job functions, such as computer skills or procedural knowledge. Soft skills refer to personal attributes and behaviors that enable someone to interact well with others, including communication skills, adaptability, empathy, and problem solving. Soft skills are more about personality and character traits, while hard skills can be learned through training and experience. Both types of skills are important for work environments, with hard skills important for knowledge-based fields and soft skills helping manage interactions and relationships.