The document emphasizes the critical role of soft skills in the IT industry, highlighting their importance for employee performance, teamwork, and client relationships. Key soft skills include effective communication, problem solving, and leadership, which are essential for creating a healthy work environment and achieving business success. It concludes that employees aspiring for managerial roles must develop their soft skills to navigate challenges in both professional and social situations.

1. The Importance of Soft
Skills in the IT Industry
+Bezon Karter

2. Introduction
 Every company looks
for an employee with
a different mix of
technical skills and
experience.
 But to complement
such features there
are some "soft skills"
every company looks
for in a potential
employee.

3. What are Soft Skills?
Intrapersonal and interpersonal
behaviours that develop and maximize
human performance.

4. Why Soft Skills?
• Soft Skills are needed to maintain good conduct
within the office with the juniors, seniors and fellow
colleagues.
Efficiency
Healthy Environment
Employee Retention
Confidence
Productivity
Rewards
Customer Awareness
Happiness

5. Soft Skill Gap
Why Do you need Soft Skills at Workplace?
• Are you really good at getting clients, and not
so good at retaining them?
• Do you have lots of staff turnover and still find
it difficult to retrain people?
• Do you have lots of managers but no real
leaders?

6. What are counted as Soft
Skills?
 Effective
Communication
 Effective Meetings
 Effective
Leadership
 Conflict Resolution
 Problem Solving
Strategies
 Dealing w/Difficult
People
 Stress Management
 Time Management
& Organizational
Skills
 Presentation Skills
 High Performance
Team Building and
Managing
 Transition & Change

7. Example
Conflict
Management
Leadership
Managing
your
Manager
Teamwork
Problem
Solving
EFFECTIVE
LISTENING

8. Soft Skills Benefit
• Soft Skills help maintain interpersonal
relationships at work.
• They help create a healthy work environment.
• They are useful in maintaining healthy
relationships with clients and business partners.

9. Soft Skills in IT Company
What IT Companies expect from
employees –
• Communication Skills
• Teamwork
• Decision making and problem solving
skills
• Skills to meet people and crack deals

10. Communication Skills
• Representatives and supervisors regularly
need to manage customers from across
the globe.
• Putting forward one’s own point of view
also needs good communication as he
needs to speak in a simpler way so that
people understand.

11. Teamwork
• Teamwork is of high importance.
• People are often sorted according to their
capability to work in a team or those who
work better single-handedly.
• Team building activities turn into a need, on
occasion, for the consistent elements of
different tasks.

12. Decision making and problem
solving skills
• The IT business today, is of the feeling that
choice making and critical thinking are basic
for all employees.
• Employees are expected to put forth their
views and take certain decisions on their
own. The quality of this is later analyzed

13. Skills to meet people and
crack deals
• IT businesses nearly include meeting individuals
and attempting to get projects from them.
• Companies now prefer people who are polite
and easily approachable.

14. Conclusion
• It is important for all employees who aspire to
obtain managerial positions – to get in touch
with their soft skills.
• Soft Skills are also important to live and work
well when facing the adversities within the
Society and Business Environment.

15. References
• http://www.techrepublic.com/blog/10-things/10-highly-valued-soft-skills-for-it-
pros/
• http://blog.pluralsight.com/it-soft-skills
• http://bezonkarter.tumblr.com/post/121734952610/importance-of-soft-skills-in-
the-it-industry
• http://careerride.com/Soft-Skills-Professional-Must-Have.aspx
• http://jobs.aol.com/articles/2012/12/12/soft-skills-are-key-for-job-seekers/
• http://www.livecareer.com/career-tips/career-advice/soft-skills-in-demand
• http://www.xist4.com/Blog
• http://www.techrepublic.com/blog/10-things/10-highly-valued-soft-skills-for-it-
pros/
• http://smallbusiness.chron.com/importance-soft-skills-workplace-10111.html
• http://www.brazencareerist.com/blog/2013/04/04/the-importance-of-soft-skills/

16. I Would love to know your views.
Please add them below.
Thank You!!!