This document discusses effective professional communication. It explains that effective communication involves conveying the right information to others in the clearest way. This makes life easier for all parties and allows society to function more smoothly. The document outlines various modes of communication like speaking, writing, listening and reading. It provides tips for each mode, such as using clear language, paying attention, and deciding whether to read something slowly or quickly based on the goal. Barriers to effective communication include not understanding the topic, having poor language skills, and psychological fears. Overall, the document aims to teach people how to communicate more successfully at work and in society.

1. Effective Professional
Communication
by
Aurora Computer Studies
(auoracs.lk)
Aurora Computer Studies 1

2. Agenda
• What?
• Why?
• How?
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3. What is effective
communication?
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

4. What is effective communication?
• Communicate the right information, in
the right way.
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5. Why effective
communication?
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6. Why effective communication?
• Make your life easy
• Make others life easy
• Society becomes more effective
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7. How to do effective
communication?
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8. Modes of communication
Speak Listen
Write Read
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9. Mechanism
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10. Features of good communication
• Correct
o If not correct, all other points are useless
• Complete
o Do not omit important points
• Precise/Relevant
o No irrelevant (garbage)
• Concise
o We say “short and sweet”
• Simple
o If you are not saying in simple, ether you are not confident
or you are cheating !
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11. Steps
1. Know your Subject
2. Communicate only the truth
3. Make sure you have the necessary
language skills
o Words
o Grammar
4. Have the features of good
communication in mind
o Simple, precise, concise, relevant, etc..
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12. Effective speaking
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13. Where to use?
• Face to face communication
• Public speaking
• Presentations
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14. General points
• Confidence
• Clear
• Right speed
• Friendly
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15. Public speaking
• The three messages
o Physical Message
o Story Message
o Visual Message
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16. Physical Message
• The message that your body sends to
the audience
o Posture
o Gesture
o Voice control
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17. Story Message
• What you convey with words,
sentences and paragraphs
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18. Visual Message
• The message you communicate with
the visuals such as;
o Presentations
o Hand-outs
o Posters
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19. Effective Listening
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20. Effective listening
• Pay attention
• Active listening
o Respond appropriately
• Agree or disagree
• Clear or confused
• Ask questions/clarifications
• Differ judgements
• Listen for ideas
• Provide feedback
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21. Effective Writing
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22. Effective Writing
• Hand writing
o Make it clear
o Reasonable speed
• Too slow
oWaste of time
• Too fast
oMay not clear enough
• Typing
o Type at reasonable speed
o Use grammar & spelling checkers
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23. Effective Reading
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24. Types of reading
• Fast reading
o Look up something
o Get the overview
• Slow reading
o Understand a complex idea
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25. Effective reading
• Decide whether to read fast or slow
• Read to get the core meaning
• Read through the lines
o In case of possible implicit meaning/message
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26. Ineffective communication
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

27. Reasons
• Do not know your subject well
• Poor language skills
o Lack of words
o Poor in grammar
• Lack of understanding on features of
good communication
• Psychological fear
• Trying to cheat someone
o Your tone says it !
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28. Symptoms
• Not very confident in tone
o In both oral & written communication
• Unnecessary chunks
• Use complicated terms too often
• Say in too much lengths
• Miss important points
• Repetition
• Too many spelling &/or grammar
mistakes
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29. Thank You !
Presented by
Nalaka Gamage
Aurora Computer Studies
(auoracs.lk)
29

30. "We are what we repeatedly do.
Excellence, then, is not an act,
but a habit."
~ Aristotle.
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31. Premier Study Center
Aurora Computer Studies,
Summerset College,
# 135, 3rd Floor,
DFCC Building,
High Level Road,
Maharagama.
City Study Center
Aurora Computer Studies,
Summerset College,
# 88/2, 2nd Floor,
BOC Building,
High Level Road,
Kirulapone, Colombo 06
Details and enquiries :
Call - 0719 842030
E-mail – info@auroracs.lk
Web - www.auroracs.lk
Aurora Computer Studies www.auroracs.lk