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WHAT IS COMMUNICATION?
WHAT DOES IT MEAN TO YOU?
The process of communication is what allows us
to interact with other people; without it, we would
be unable to share knowledge or experiences
with anything outside of ourselves. Common
forms of communication include speaking,
writing, gestures, touch and broadcasting.
Wikipedia definition
COMMUNICATION TIPS
•   Be specific in formulating your complaints. "I'm never invited to meetings" is
    not as effective as "I believe I would have been able to contribute some ideas
    at last Thursday's marketing meeting."
•   Resist the temptation to involve yourself in conflicts that do not directly
    involve you or your responsibilities. Even if someone has clearly been
    wronged, allow him or her to resolve the situation as he/she chooses.
•   Try to depersonalize conflicts. Instead of a "me versus you" mentality,
    visualize an "us versus the problem" scenario. This is not only a more
    professional attitude, but it will also improve productivity and is in the best
    interests of the company.
•   Be open and listen to another's point of view and reflect back to the person
    as to what you think you heard. This important clarification skill leads to less
    misunderstanding, with the other person feeling heard and understood.
    Before explaining your own position, try to paraphrase and condense what
    the other is saying into one or two sentences. Start with, "So you're saying
    that..." and see how much you really understand about your rival's position.
    You may find that you're on the same wavelength but having problems
    communicating your ideas.
•   Don't always involve your superiors in conflict resolution. You'll quickly
    make the impression that you are unable to resolve the smallest difficulties.
WHAT ARE THE MOST COMMON WAYS WE COMMUNICATE?

•   Verbal
•   Written Words
•   Visual – Body Language

WHAT ARE COMMUNICATION BARRIERS?
•   Assumptions/Misconceptions
•   Stress/Emotions
•   Cultural Differences
•   Poor Listening Skills
•   Noise/Distractions
•   Put Downs
EMPLOYEE TO EMPLOYEE
 As more offices turn to employee collaboration for many tasks,
 employee to employee communication becomes more important. E
 Employees must learn to communicate with each other to complete
 their function.
 They should also be able to discuss potential problems and plan
 solutions together.
 Further, employees must be able to communicate civilly with each other
 to promote a positive workplace. Employees who are prone to
 expletives and emotional outbursts can make the office environment
 uncomfortable for everyone.
COMMUNICATION PROBLEMS IN THE WORKPLACE

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Communication in the workplace

  • 1.
  • 2. WHAT IS COMMUNICATION? WHAT DOES IT MEAN TO YOU? The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting. Wikipedia definition
  • 3. COMMUNICATION TIPS • Be specific in formulating your complaints. "I'm never invited to meetings" is not as effective as "I believe I would have been able to contribute some ideas at last Thursday's marketing meeting." • Resist the temptation to involve yourself in conflicts that do not directly involve you or your responsibilities. Even if someone has clearly been wronged, allow him or her to resolve the situation as he/she chooses. • Try to depersonalize conflicts. Instead of a "me versus you" mentality, visualize an "us versus the problem" scenario. This is not only a more professional attitude, but it will also improve productivity and is in the best interests of the company. • Be open and listen to another's point of view and reflect back to the person as to what you think you heard. This important clarification skill leads to less misunderstanding, with the other person feeling heard and understood. Before explaining your own position, try to paraphrase and condense what the other is saying into one or two sentences. Start with, "So you're saying that..." and see how much you really understand about your rival's position. You may find that you're on the same wavelength but having problems communicating your ideas. • Don't always involve your superiors in conflict resolution. You'll quickly make the impression that you are unable to resolve the smallest difficulties.
  • 4.
  • 5. WHAT ARE THE MOST COMMON WAYS WE COMMUNICATE? • Verbal • Written Words • Visual – Body Language WHAT ARE COMMUNICATION BARRIERS? • Assumptions/Misconceptions • Stress/Emotions • Cultural Differences • Poor Listening Skills • Noise/Distractions • Put Downs
  • 6.
  • 7. EMPLOYEE TO EMPLOYEE As more offices turn to employee collaboration for many tasks, employee to employee communication becomes more important. E Employees must learn to communicate with each other to complete their function. They should also be able to discuss potential problems and plan solutions together. Further, employees must be able to communicate civilly with each other to promote a positive workplace. Employees who are prone to expletives and emotional outbursts can make the office environment uncomfortable for everyone.