This research documents how negative reviews, when perceived as unfair, can activate feelings of empathy toward firms that have been wronged. Six studies and four supplemental experiments provide converging evidence that this experienced empathy for the firm motivates supportive consumer responses such as paying higher purchase prices and reporting increased patronage intentions. Importantly, this research highlights factors that can increase or decrease empathy toward a firm. For instance, adopting the reviewer’s perspective when evaluating an unfair negative review can reduce positive consumer responses to a firm, while conditions that enhance the ability to experience empathy—such as when reviews are highly unfair, when the identity of the employee is made salient, or when the firm responds in an empathetic manner—can result in positive consumer responses toward the firm. Overall, this work extends the understanding of consumers’ responses to word-of-mouth in the marketplace by highlighting the role of perceived (un)fairness. The authors discuss the theoretical and practical implications of the findings for better management of consumer reviews.
Whale Done-The Power of Positive RelationshipsSohini Banerjee
Discover the difference between Whale Done! (catching people doing things right) and \'GOTcha\' (catching people doing things wrong).
Whales- and people!- perform better when you accentuate the positive and redirect the negative.
Instead of focussing your energy, as most of us do, on what goes wrong- redirect that energy towards a positive outcome in both work and family relationships.
Tried to capture some points about the power of positive relationships and people doing things right in order to develop productive work and home environment. Please find attached the ppt on Whale Done and I have emphasised points on the Trainer Note.
One of the leadership qualities that is often lacking is Caring. Generally, leaders are so focussed on organizational and personal performances and success that they overlook to care for others. They are also focussed on improving their management and technical skills but their people skills improvement needs are often ignored.
This presentation provides 15 Core Qualities of Caring Leadership that leaders should constantly demonstrate.
What can you learn f rom the techniques used to train killer whales that will help you
teach and motivate other people — from employees to co-workers to your kids? That’s
the question Wes Kingsley — the main character and a stand-in for the author — asks
when he visits Orlando, Florida, for a business conference and goes to SeaWorld for the
killer whale show.
He wonders how the trainers get these huge, potentially dangerous animals to perform
so well? Wes is having trouble getting people to perform well at work, and wants to
know how he can use whale training techniques to improve their performance. Chuck
Tompkins, head trainer at SeaWorld, and his boss, Thad Lacinak, provide some of the
answers. The whale trainers teach Wes how to coach his employees to be as responsive to his instructions as Shamu is to theirs
The Power of Play: The Gamification of Instructional Designphylisebanner
This clinic at the Training Magazine Online Conference focused on the role of “play” in online learning, exploring design thinking methods and tools that you can be used to engage your learning communities in “play.” Participants had the opportunity to experiment with these methods and tools, and actualize “play” through the use of Learning Battle Cards—a deck of playing cards designed to inspire and facilitate a variety of instructional design and development methods.
This research documents how negative reviews, when perceived as unfair, can activate feelings of empathy toward firms that have been wronged. Six studies and four supplemental experiments provide converging evidence that this experienced empathy for the firm motivates supportive consumer responses such as paying higher purchase prices and reporting increased patronage intentions. Importantly, this research highlights factors that can increase or decrease empathy toward a firm. For instance, adopting the reviewer’s perspective when evaluating an unfair negative review can reduce positive consumer responses to a firm, while conditions that enhance the ability to experience empathy—such as when reviews are highly unfair, when the identity of the employee is made salient, or when the firm responds in an empathetic manner—can result in positive consumer responses toward the firm. Overall, this work extends the understanding of consumers’ responses to word-of-mouth in the marketplace by highlighting the role of perceived (un)fairness. The authors discuss the theoretical and practical implications of the findings for better management of consumer reviews.
Whale Done-The Power of Positive RelationshipsSohini Banerjee
Discover the difference between Whale Done! (catching people doing things right) and \'GOTcha\' (catching people doing things wrong).
Whales- and people!- perform better when you accentuate the positive and redirect the negative.
Instead of focussing your energy, as most of us do, on what goes wrong- redirect that energy towards a positive outcome in both work and family relationships.
Tried to capture some points about the power of positive relationships and people doing things right in order to develop productive work and home environment. Please find attached the ppt on Whale Done and I have emphasised points on the Trainer Note.
One of the leadership qualities that is often lacking is Caring. Generally, leaders are so focussed on organizational and personal performances and success that they overlook to care for others. They are also focussed on improving their management and technical skills but their people skills improvement needs are often ignored.
This presentation provides 15 Core Qualities of Caring Leadership that leaders should constantly demonstrate.
What can you learn f rom the techniques used to train killer whales that will help you
teach and motivate other people — from employees to co-workers to your kids? That’s
the question Wes Kingsley — the main character and a stand-in for the author — asks
when he visits Orlando, Florida, for a business conference and goes to SeaWorld for the
killer whale show.
He wonders how the trainers get these huge, potentially dangerous animals to perform
so well? Wes is having trouble getting people to perform well at work, and wants to
know how he can use whale training techniques to improve their performance. Chuck
Tompkins, head trainer at SeaWorld, and his boss, Thad Lacinak, provide some of the
answers. The whale trainers teach Wes how to coach his employees to be as responsive to his instructions as Shamu is to theirs
The Power of Play: The Gamification of Instructional Designphylisebanner
This clinic at the Training Magazine Online Conference focused on the role of “play” in online learning, exploring design thinking methods and tools that you can be used to engage your learning communities in “play.” Participants had the opportunity to experiment with these methods and tools, and actualize “play” through the use of Learning Battle Cards—a deck of playing cards designed to inspire and facilitate a variety of instructional design and development methods.
November 2018 session of Higher Power Leaders Masterclass led by Heidi Alexandra Joy and Michelle Crawford looking at Personal Leadership, EQ, Success habits, Circle of control and influence
Game through the positive tension model is essential to maintaining attraction and passion in a relationship. Simply because you are in a relationship with a girl does not mean that game stops, in fact game gets taken to a new level as you begin to integrate more cuddling and I love you's.
Delight 2016 | Bringing Play Beyond Toys & Games — Michelle Lee Delight Summit
When we think about play, we often imagine a child’s world of toys and games, but who says that play has to be confined to our childhoods? With 20 years of experience researching play and bringing over 200 physical and digital toys to market, IDEO’s Toy Lab has come to realize that the opposite of play isn’t work, but boredom. Michelle explains how IDEO’s Design for Play team sees play and its potential to bring delight and engagement not only to the youngest customers, but also to people of all ages, through products and experiences that live beyond the toy aisle.
Michelle Lee, IDEO Toy Lab
http://delight.us/conference
Keynote presentation by Values Coach Founder Joe Tye for the 2019 conference of the Association of Clinical Documentation Improvement Specialists, featuring six strategies to be your best self and achieve your most authentic goals.
Communications~ Managing Conflict
Four of seven modules, created as part of a global front line leadership training. Project includes facilitators' guides, participant workbooks, job aides, etc.
Etiquette plays very important role in any industry.This skill set helps us understand the problem and resolve it in the beginning of the call. Just be calm.
To start our mission to create more good days at work, we've carried out research to define exactly What is a Good Day At Work for people in the UK. Read the latest research in our report, produced with our partner, Bank Workers Charity
Our ground-breaking research explores:
- How many people in the UK are actually having good days at work.
- What people think creates good days vs what the reality is.
- What the biggest impactors of a good day at work are, and what you can do about them.
- How organisations can create and foster better working environments for their people to thrive at work.
- Hear from President of Good Day At Work, Sir Cary Cooper as he provides his views on the latest research.
November 2018 session of Higher Power Leaders Masterclass led by Heidi Alexandra Joy and Michelle Crawford looking at Personal Leadership, EQ, Success habits, Circle of control and influence
Game through the positive tension model is essential to maintaining attraction and passion in a relationship. Simply because you are in a relationship with a girl does not mean that game stops, in fact game gets taken to a new level as you begin to integrate more cuddling and I love you's.
Delight 2016 | Bringing Play Beyond Toys & Games — Michelle Lee Delight Summit
When we think about play, we often imagine a child’s world of toys and games, but who says that play has to be confined to our childhoods? With 20 years of experience researching play and bringing over 200 physical and digital toys to market, IDEO’s Toy Lab has come to realize that the opposite of play isn’t work, but boredom. Michelle explains how IDEO’s Design for Play team sees play and its potential to bring delight and engagement not only to the youngest customers, but also to people of all ages, through products and experiences that live beyond the toy aisle.
Michelle Lee, IDEO Toy Lab
http://delight.us/conference
Keynote presentation by Values Coach Founder Joe Tye for the 2019 conference of the Association of Clinical Documentation Improvement Specialists, featuring six strategies to be your best self and achieve your most authentic goals.
Communications~ Managing Conflict
Four of seven modules, created as part of a global front line leadership training. Project includes facilitators' guides, participant workbooks, job aides, etc.
Etiquette plays very important role in any industry.This skill set helps us understand the problem and resolve it in the beginning of the call. Just be calm.
To start our mission to create more good days at work, we've carried out research to define exactly What is a Good Day At Work for people in the UK. Read the latest research in our report, produced with our partner, Bank Workers Charity
Our ground-breaking research explores:
- How many people in the UK are actually having good days at work.
- What people think creates good days vs what the reality is.
- What the biggest impactors of a good day at work are, and what you can do about them.
- How organisations can create and foster better working environments for their people to thrive at work.
- Hear from President of Good Day At Work, Sir Cary Cooper as he provides his views on the latest research.
Advertisements-Effective business stratergyDilna DV
Meaning,Definition,Objectives of advertising,History of advertising,Types and medium of advertising,Advantages and disadvantages,Current scenario,Impact of effective advertisements-Notable examples,conclusion,suggestions
6 most common anxiety issues at workplace which leads to disengagement and 6 tips to fight them. A culture of appreciation is what Organizations lack which leads to all such issues.
6 most common anxiety issues at workplace which leads to disengagement and 6 tips to fight them. A culture of appreciation is what Organizations lack which leads to all such issues.
We have all discovered the upsides of homeworking in these Corona times, but also the downsides such as children and pets asking for your attention, lack of social connection with your collegues, no teambuilding, no corporate events, ... Mental health could become a serious problem and that's why we come up with a menu of corporate proposals to keep your employees safe, healthy, connected and most of all happy. The Happy Home Office by BUTIK & Tattoo You
Simple Acts of Kindness That Show Your Employees You Appreciate ThemPinta Partners
Productivity and profit often take center stage in today’s fast-paced business world. Your employees work diligently to exceed the expectations of their roles and help grow your business. As such, it’s crucial not to overlook the power of employee appreciation.
Recognizing and valuing your employees’ contributions can go a long way in fostering a positive work environment, enhancing employee satisfaction, and boosting overall team morale.
Read more: https://joellandau.com/simple-acts-of-kindness-that-show-your-employees-you-appreciate-them/
The Employee Experience Platform - Empower Employees, Employee Motivation, Em...Xoxoday
Employee Motivation is very important aspect for any organisation. Employee performance get affected if they don't feel heard, supported, valued, empowered & connected.
A business case for joy in the work place. This case answers the questions, is it worth creating a joyful team, who is accountable for joy in the workplace and how does joy at work contribute to the bottom line.
2024 Employee Happiness Trends Report in the US. (VIEW or DOWNLOAD REPORT)ssusera613fb1
Just Released. See 2024 HR Report on Employee Happiness Trends in the US. Access the latest data to prepare your business for the future of work.
DOWNLOAD A COPY HERE: https://www.kudoboard.com/blog/2024-employee-happiness-trends-in-the-us-report/
To learn more about how companies are improving company culture and staff recognition, you can see real life examples of strategies in play at www.kudoboard.com or visit resources section for templates and additional tips and tricks to building a great company for current and future generations.
MBA (Managing by Appreciation) Inventory Results - 2014Maria Elena Duron
I recently took the Appreciation at Work - Managing By Appreciation Inventory (MBAI). These are my results. I encourage you to take yours and share your results!
Carving in a Recognition Rich Culture - Employee EngagementXoxoday
Recognition rich culture motivates employee to work more effectively in an organisation. Recognition increases employee engagement and encourages employee to give their best.
Employee Engagement Calendar
Empuls, was launched as an employee recognition and rewards platform in early 2019. Fast forward to today, Empuls has all the tools you need to meaningfully celebrate your people's work and craft your unique culture.We know how you can fix employee disengagement - it's with a deep understanding of people's intrinsic and extrinsic motivators and engagement drivers.By constantly innovating on our platform, we want to help companies tap into their greatest assets through multi-dimensional employee engagement.We built Empuls because we know that when you appreciate and take care of your employees, they'll take care of your business.
10. Points received can be redeemed
at the office cafeteria for a drink/meal
Points received can be donated to a
charity cause and the money equivalent
will be donated by the company