Communication by jayesh brijlani

Communication Skills ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],Communication Skills

[object Object],[object Object],[object Object],Communication Skills

[object Object],At the end of the workshop we will learn… ,[object Object],Communication Skills

[object Object],[object Object],[object Object],[object Object],… and also Communication Skills

[object Object],Communication Skills body language 55% words 7% style 38%

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Communication Skills

[object Object],More Flexible, Less Accurate but responsive (Grapevine/Rumors) Informal Less Flexible, More Accurate but less responsive (JAGRITI…) Formal Communication Skills

[object Object],Television, Newspaper, Magazines, Internet… Multimedia Photographs, Paintings, Videos, Film… Visuals Facial expressions, Actions, Voice Tone, Silence, Stance… Gestures Conversations, Interviews, Phone Calls, Requests… Spoken Letters, Memos, Reports… Written Communication Skills

[object Object],Sender Receiver Communication Skills Message Feedback Channel Perception Delivery Formulating Response Understanding

[object Object],[object Object],[object Object],[object Object],[object Object],Effective Communication… Communication Skills

[object Object],[object Object],[object Object],Body Language… Communication Skills

[object Object],Frustration Clearing throat, "whew" sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. Nervousness Communication Skills

[object Object],Defensiveness Open hands, unbuttoned coat Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away Openness Insecurity Pinching flesh, chewing pen, thumb over thumb, biting fingernail Communication Skills

[object Object],Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat Communication Skills

[object Object],Look out for some more clues on Body Language in the given handout… Communication Skills

[object Object],Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],While Speaking… Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],While Speaking over phone… Communication Skills

[object Object],[object Object],[object Object],[object Object],Communication Skills

[object Object],While Writing… ,[object Object],[object Object],[object Object],Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],Communication Skills

[object Object],[object Object],[object Object],[object Object],Keep in mind while writing Communication Skills

[object Object],[object Object],[object Object],Keep in mind while writing … Communication Skills

[object Object],Writing Reading Speaking Listening Order in which we are taught Order in which we learn 9% 16% 30% 45% Communication Skills

[object Object],[object Object],[object Object],[object Object],Objective of Listening is… Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],So, while Listening… Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What Listening Looks like... Communication Skills

PRESENTATION SKILLS Communication Skills

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],While Presenting… Communication Skills

[object Object],Communication Skills “ Go for it” You feel confident but uncooperative You win and other person loses “ Run Away” You don’t feel confident or cooperative You lose “ Yes, Boss” You feel cooperative but unconfident You let the other person win “ Let’s Trade” You feel partly cooperative & confident You both win a bit and lose a bit “ Let’s both win” Mutual Cooperation & Confidence You help one another to win

Communication by jayesh brijlani

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