This document discusses the importance of communication skills. It defines communication and explains that the purpose of communication is to get your message across clearly to elicit the intended response. It then outlines several key aspects of effective communication:
- Planning your message by understanding your purpose, audience, and desired response.
- Encoding your message carefully by using clear, concise language and considering how the recipient will perceive it.
- Choosing the appropriate channel based on sensitivity, detail needs, and preferences.
- Decoding messages by listening without distraction, acknowledging points, and observing body language and feedback.
The document provides tips for each stage of the communication process and emphasizes the importance of frequent feedback to ensure understanding. Effective
The document discusses various aspects of communication including definitions, models, processes, types, barriers, and styles. It defines communication as conveying thoughts or feelings to others. It describes the Shannon-Weaver model of communication involving a source, encoder, decoder, message, receiver, and feedback. It outlines verbal communication techniques and paraverbal cues like pitch, rate, and volume. It discusses non-verbal communication such as gestures, space, and facial expressions. It also addresses passive, aggressive, and assertive communication styles and provides examples of each.
This document provides an overview of life coaching essentials across 4 modules. Module 1 introduces the goals of life coaching as addressing personal goals, aspirations, and relationships. Module 2 explains that a life coach helps clients improve their professional and personal lives by achieving goals, and that they may help with decisions, priorities, balance, and empowerment. Module 3 outlines benefits like setting targets, managing stress, maintaining vision, and motivation. Module 4 notes that life coaching can present challenges but that the coach and client must work together to overcome them.
This document provides guidance on how to effectively evaluate speeches. It discusses preparing for an evaluation by considering the speaker's objectives and skill level. It outlines criteria for evaluation, including the physical environment, body language, voice, and speech content/structure. The document provides tips for writing an evaluation, such as starting positively, focusing on objectives, and concluding with encouragement. It recommends giving immediate, specific, and positive feedback and avoiding negative phrasing. Various evaluation techniques are also listed. The overall message is that practice is important to become a skilled evaluator.
This document provides a 9-point checklist for improving sales force performance based on research identifying differences between high and low performers. The research analyzed salesperson characteristics like personality, motivation, and knowledge. It also examined sales activities, management, organization design, rewarding, and satisfaction. High performers tended to be more conscientious, extroverted, achievement-oriented, intrinsically motivated, and knowledgeable about markets and competition. They also worked harder, developed more opportunities, received better management and reviews, understood their roles better, and were more satisfied overall. The checklist prompts assessing these areas to optimize sales force performance.
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
This document provides information about a 2-day customer service training program. The training aims to help participants understand the importance of customer service and build skills to provide excellent customer experiences. It will cover topics like communication skills, dealing with difficult customers, problem solving, and managing stress. The program will include lectures, exercises, role playing, and discussions. Participants will learn techniques they can apply in their jobs to improve customer service.
This document discusses the importance of communication skills. It defines communication and explains that the purpose of communication is to get your message across clearly to elicit the intended response. It then outlines several key aspects of effective communication:
- Planning your message by understanding your purpose, audience, and desired response.
- Encoding your message carefully by using clear, concise language and considering how the recipient will perceive it.
- Choosing the appropriate channel based on sensitivity, detail needs, and preferences.
- Decoding messages by listening without distraction, acknowledging points, and observing body language and feedback.
The document provides tips for each stage of the communication process and emphasizes the importance of frequent feedback to ensure understanding. Effective
The document discusses various aspects of communication including definitions, models, processes, types, barriers, and styles. It defines communication as conveying thoughts or feelings to others. It describes the Shannon-Weaver model of communication involving a source, encoder, decoder, message, receiver, and feedback. It outlines verbal communication techniques and paraverbal cues like pitch, rate, and volume. It discusses non-verbal communication such as gestures, space, and facial expressions. It also addresses passive, aggressive, and assertive communication styles and provides examples of each.
This document provides an overview of life coaching essentials across 4 modules. Module 1 introduces the goals of life coaching as addressing personal goals, aspirations, and relationships. Module 2 explains that a life coach helps clients improve their professional and personal lives by achieving goals, and that they may help with decisions, priorities, balance, and empowerment. Module 3 outlines benefits like setting targets, managing stress, maintaining vision, and motivation. Module 4 notes that life coaching can present challenges but that the coach and client must work together to overcome them.
This document provides guidance on how to effectively evaluate speeches. It discusses preparing for an evaluation by considering the speaker's objectives and skill level. It outlines criteria for evaluation, including the physical environment, body language, voice, and speech content/structure. The document provides tips for writing an evaluation, such as starting positively, focusing on objectives, and concluding with encouragement. It recommends giving immediate, specific, and positive feedback and avoiding negative phrasing. Various evaluation techniques are also listed. The overall message is that practice is important to become a skilled evaluator.
This document provides a 9-point checklist for improving sales force performance based on research identifying differences between high and low performers. The research analyzed salesperson characteristics like personality, motivation, and knowledge. It also examined sales activities, management, organization design, rewarding, and satisfaction. High performers tended to be more conscientious, extroverted, achievement-oriented, intrinsically motivated, and knowledgeable about markets and competition. They also worked harder, developed more opportunities, received better management and reviews, understood their roles better, and were more satisfied overall. The checklist prompts assessing these areas to optimize sales force performance.
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
This document provides information about a 2-day customer service training program. The training aims to help participants understand the importance of customer service and build skills to provide excellent customer experiences. It will cover topics like communication skills, dealing with difficult customers, problem solving, and managing stress. The program will include lectures, exercises, role playing, and discussions. Participants will learn techniques they can apply in their jobs to improve customer service.
The document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as behaviors used to interact effectively with others, including self-esteem, self-confidence, and assertiveness. The document outlines negative emotions like anger and conflict that can arise and need to be dealt with. It also provides tips for developing interpersonal skills like identifying areas for improvement, focusing on basic communication skills, and practicing interpersonal skills. Finally, the document lists 10 important interpersonal skills for the workplace like self-confidence, listening skills, and conflict resolution.
Effective communication requires understanding your audience, using body language appropriately, and being concise yet authentic. According to research, non-verbal communication such as body language and tone of voice account for 93% of how a message is received. It is important to know your audience, make eye contact, and use facial expressions and gestures when speaking. Speakers should organize their thoughts, avoid rambling, and use smooth transitions. Authentic communication involves staying true to yourself while maintaining professionalism. Regular practice, self-analysis, and studying great speakers can help improve communication skills over time.
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
Softskill training Connecting Classroom to careersVasudevan BK
This document discusses various soft skills that are important for career success, such as communication skills, problem-solving, teamwork, and leadership skills. It emphasizes that soft skills include personality traits, attitudes, and behaviors, rather than technical or formal knowledge. Effective communication, both written and oral, is highlighted as a key soft skill. Managing stress and having strong interpersonal skills are also described as important for professional development and advancement.
LIHP 2015 mentoring and the mentoring toolsceliampk1
The document outlines the mentoring resources available for participants in the Leaders in International Health Programme (LIHP). It discusses the role of mentors in providing support and guidance to participants. The mentoring resources include a forum for general discussions, learning processes, and leadership; a blog; mentoring rooms; Wikis and forums for country topics and course modules; a mentoring FAQs book; a glossary; a mindmap; and options for messages and live chat. The goal is to provide a supportive online environment using these collaborative tools to facilitate participation in the course.
This document provides guidance on various soft skills topics including effective communication, body language, dressing for success, negotiation skills, email etiquette, and telephone etiquette. For each topic, it outlines key principles and best practices. For example, for effective communication it discusses the communication process, types of communication, barriers to communication, and listening skills. For body language, it emphasizes the importance of standing straight, making eye contact, and appearing relaxed. The overall document aims to improve readers' soft skills.
Developing The Coaching Skills of Your Managers and Leaders BizLibrary
Developing effective coaches in your organization is critical to its success. When armed with effective coaching skills and the inclination to coach workers regularly, managers and supervisors can dramatically uplift business results and the performance and lives of their workers.
According to a study by Bersin by Deloitte, organizations with senior leaders who coach can effectively and frequently improve business results by 21 percent compared to those who never coach.
Join BizLibrary's Libby Mullen, as she uncovers key elements of training you can implement to develop leaders that are able to create measurable differences in performance through coaching.
You will learn:
- The difference between coaching and mentoring
- How to assess, match and apply key coaching skills to align with specific employees and situations
- How to develop the most effective coaching models for your organization
- Skills development exercises to include in your training design
A "coaches’ toolkit" that includes emerging competencies for managers and leaders
Self -Awareness as Foundation of LeadershipMalcolm Flores
This document discusses the key aspects of leadership and self-awareness. It defines self-awareness as recognizing one's emotions, passions, strengths and weaknesses. It also explains that passion is something you truly love that motivates you each day. Finally, it outlines several traits of an effective leader, including self-regulation, empathy, social skills, and having a motivation to help others rather than just for personal gain.
The Four Attributes That Drive Sales Growth And PerformanceKhufere Qhamata
The Four Attributes are four powerful qualities that permeate in every successful sales transaction on earth. Everyone possesses the Four Attributes, but only a few of us use them to their full potential. In this short presentation you will learn how to triple your sales output, retain high end clientele and consistently out perform your competition.
The document discusses communication skills and effective communication. It defines communication as the exchange of information between individuals using various channels like sight, sound, etc. Effective communication skills are important for both careers and personal lives. Good communication aims to convey understanding, persuade, or share information. Barriers to communication include poor listening, assumptions, emotions, and language differences. The document provides tips for developing communication skills like maintaining eye contact, being aware of body language, practicing clear expression, and active listening. Overall, effective communication is a two-way process that utilizes feedback and active listening to convey messages clearly without stress.
The document discusses effective communication skills. It defines communication as the process of exchanging information through various means, including speech, writing, and behavior. The document outlines different types of communication, such as oral, written, and nonverbal communication. It also discusses barriers to communication, such as physical, semantic, socio-psychological, organizational, and cross-cultural barriers. The document provides tips to overcome these barriers and improve communication skills.
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
This document discusses how to develop a good personality through maintaining a healthy body and mind. A healthy body requires good nutrition, hygiene, exercise and discipline. A healthy mind can be achieved by preventing the accumulation of stress and complexes through non-reactive self-observation. Several paths like service, intellectual analysis, devotion and meditation can help de-stress the mind and lead to a healthy personality.
This document provides tips for effective articulation and public speaking. It discusses the importance of knowing the subject, preparing an outline, eliminating verbal pauses, modulating the voice, thinking before speaking, enhancing vocabulary, using proper grammar, being concise, practicing aloud, and getting feedback. The document also covers etiquette tips for social and business contexts, including introductions, eye contact, posture, and cellphone use. Body language is noted to account for 93% of communication, with tips on facial expressions, head position, arm gestures, leg movements, and social distance. Readers are given an exercise to prepare to share a personal moment or experience.
This document provides information on identifying qualified prospects for life insurance sales. It defines what makes a qualified prospect, including that they have a need for life insurance, can afford it, and can qualify medically and financially. It also discusses factors that indicate increased need for life insurance, such as financial improvements, increased responsibilities, or life changes. The overall message is that successful prospecting requires identifying individuals who have both the need for and ability to purchase life insurance products.
This presentation was made to students of MS University Baroda (Gujarat), India in April 2006 and gives information about subject NLP and how NLP Skills can be developed.
Adult Educaiton is designed to assist counselors working with persons with Addictions, Mental Health and Co-Occurring Disorders will help counselors, social workers, marriage and family therapists, alcohol and drug counselors and addictions professionals get continuing education and certification training to aid them in providing services guided by best practices. AllCEUs is approved by the california Association of Alcohol and Drug Abuse Counselors (CAADAC), NAADAC, the Association for Addictions Professionals, the Alcohol and Drug Abuse Counseling Board of Georgia (ADACB-GA), the National Board for Certified Counselors (NBCC) and most states.
Frustration arises from perceived resistance to fulfilling one's will and goals. Sources of frustration include environmental factors, limited personal abilities, conflicts with others, and unmet motivational needs. Common reactions to frustration are withdrawal, fixation on blaming others, aggression, regression to immature behaviors, and physical or mental health issues. Stress can be acute, episodic, or chronic, with acute stress arising from daily pressures and chronic stress resulting from long-term exposure to stressful situations that can negatively impact physical and mental health.
The document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as behaviors used to interact effectively with others, including self-esteem, self-confidence, and assertiveness. The document outlines negative emotions like anger and conflict that can arise and need to be dealt with. It also provides tips for developing interpersonal skills like identifying areas for improvement, focusing on basic communication skills, and practicing interpersonal skills. Finally, the document lists 10 important interpersonal skills for the workplace like self-confidence, listening skills, and conflict resolution.
Effective communication requires understanding your audience, using body language appropriately, and being concise yet authentic. According to research, non-verbal communication such as body language and tone of voice account for 93% of how a message is received. It is important to know your audience, make eye contact, and use facial expressions and gestures when speaking. Speakers should organize their thoughts, avoid rambling, and use smooth transitions. Authentic communication involves staying true to yourself while maintaining professionalism. Regular practice, self-analysis, and studying great speakers can help improve communication skills over time.
How to improve your communication with your bossKelvin Lim
Are you enjoying your work at the moment?
If YES, a big deal of that can be because of a good relationship with your boss.
If NO, we highly recommend you to read through our slideshare.
Softskill training Connecting Classroom to careersVasudevan BK
This document discusses various soft skills that are important for career success, such as communication skills, problem-solving, teamwork, and leadership skills. It emphasizes that soft skills include personality traits, attitudes, and behaviors, rather than technical or formal knowledge. Effective communication, both written and oral, is highlighted as a key soft skill. Managing stress and having strong interpersonal skills are also described as important for professional development and advancement.
LIHP 2015 mentoring and the mentoring toolsceliampk1
The document outlines the mentoring resources available for participants in the Leaders in International Health Programme (LIHP). It discusses the role of mentors in providing support and guidance to participants. The mentoring resources include a forum for general discussions, learning processes, and leadership; a blog; mentoring rooms; Wikis and forums for country topics and course modules; a mentoring FAQs book; a glossary; a mindmap; and options for messages and live chat. The goal is to provide a supportive online environment using these collaborative tools to facilitate participation in the course.
This document provides guidance on various soft skills topics including effective communication, body language, dressing for success, negotiation skills, email etiquette, and telephone etiquette. For each topic, it outlines key principles and best practices. For example, for effective communication it discusses the communication process, types of communication, barriers to communication, and listening skills. For body language, it emphasizes the importance of standing straight, making eye contact, and appearing relaxed. The overall document aims to improve readers' soft skills.
Developing The Coaching Skills of Your Managers and Leaders BizLibrary
Developing effective coaches in your organization is critical to its success. When armed with effective coaching skills and the inclination to coach workers regularly, managers and supervisors can dramatically uplift business results and the performance and lives of their workers.
According to a study by Bersin by Deloitte, organizations with senior leaders who coach can effectively and frequently improve business results by 21 percent compared to those who never coach.
Join BizLibrary's Libby Mullen, as she uncovers key elements of training you can implement to develop leaders that are able to create measurable differences in performance through coaching.
You will learn:
- The difference between coaching and mentoring
- How to assess, match and apply key coaching skills to align with specific employees and situations
- How to develop the most effective coaching models for your organization
- Skills development exercises to include in your training design
A "coaches’ toolkit" that includes emerging competencies for managers and leaders
Self -Awareness as Foundation of LeadershipMalcolm Flores
This document discusses the key aspects of leadership and self-awareness. It defines self-awareness as recognizing one's emotions, passions, strengths and weaknesses. It also explains that passion is something you truly love that motivates you each day. Finally, it outlines several traits of an effective leader, including self-regulation, empathy, social skills, and having a motivation to help others rather than just for personal gain.
The Four Attributes That Drive Sales Growth And PerformanceKhufere Qhamata
The Four Attributes are four powerful qualities that permeate in every successful sales transaction on earth. Everyone possesses the Four Attributes, but only a few of us use them to their full potential. In this short presentation you will learn how to triple your sales output, retain high end clientele and consistently out perform your competition.
The document discusses communication skills and effective communication. It defines communication as the exchange of information between individuals using various channels like sight, sound, etc. Effective communication skills are important for both careers and personal lives. Good communication aims to convey understanding, persuade, or share information. Barriers to communication include poor listening, assumptions, emotions, and language differences. The document provides tips for developing communication skills like maintaining eye contact, being aware of body language, practicing clear expression, and active listening. Overall, effective communication is a two-way process that utilizes feedback and active listening to convey messages clearly without stress.
The document discusses effective communication skills. It defines communication as the process of exchanging information through various means, including speech, writing, and behavior. The document outlines different types of communication, such as oral, written, and nonverbal communication. It also discusses barriers to communication, such as physical, semantic, socio-psychological, organizational, and cross-cultural barriers. The document provides tips to overcome these barriers and improve communication skills.
This document discusses effective communication skills. It defines communication, outlines the communication process, and describes key components like the sender, receiver, message, and feedback. It also discusses active listening, different communication styles assessed by the DiSC model (Dominance, Influence, Steadiness, Conscientious), and tips for communicating effectively with each style.
This document discusses how to develop a good personality through maintaining a healthy body and mind. A healthy body requires good nutrition, hygiene, exercise and discipline. A healthy mind can be achieved by preventing the accumulation of stress and complexes through non-reactive self-observation. Several paths like service, intellectual analysis, devotion and meditation can help de-stress the mind and lead to a healthy personality.
This document provides tips for effective articulation and public speaking. It discusses the importance of knowing the subject, preparing an outline, eliminating verbal pauses, modulating the voice, thinking before speaking, enhancing vocabulary, using proper grammar, being concise, practicing aloud, and getting feedback. The document also covers etiquette tips for social and business contexts, including introductions, eye contact, posture, and cellphone use. Body language is noted to account for 93% of communication, with tips on facial expressions, head position, arm gestures, leg movements, and social distance. Readers are given an exercise to prepare to share a personal moment or experience.
This document provides information on identifying qualified prospects for life insurance sales. It defines what makes a qualified prospect, including that they have a need for life insurance, can afford it, and can qualify medically and financially. It also discusses factors that indicate increased need for life insurance, such as financial improvements, increased responsibilities, or life changes. The overall message is that successful prospecting requires identifying individuals who have both the need for and ability to purchase life insurance products.
This presentation was made to students of MS University Baroda (Gujarat), India in April 2006 and gives information about subject NLP and how NLP Skills can be developed.
Adult Educaiton is designed to assist counselors working with persons with Addictions, Mental Health and Co-Occurring Disorders will help counselors, social workers, marriage and family therapists, alcohol and drug counselors and addictions professionals get continuing education and certification training to aid them in providing services guided by best practices. AllCEUs is approved by the california Association of Alcohol and Drug Abuse Counselors (CAADAC), NAADAC, the Association for Addictions Professionals, the Alcohol and Drug Abuse Counseling Board of Georgia (ADACB-GA), the National Board for Certified Counselors (NBCC) and most states.
Frustration arises from perceived resistance to fulfilling one's will and goals. Sources of frustration include environmental factors, limited personal abilities, conflicts with others, and unmet motivational needs. Common reactions to frustration are withdrawal, fixation on blaming others, aggression, regression to immature behaviors, and physical or mental health issues. Stress can be acute, episodic, or chronic, with acute stress arising from daily pressures and chronic stress resulting from long-term exposure to stressful situations that can negatively impact physical and mental health.
Stress and conflict can arise from various sources including extra-organizational factors, the organization itself, groups within the organization, and individual characteristics. While some stress is normal and can be positive, too much stress over time can lead to burnout. Conflict in organizations is also inevitable and can be functional or dysfunctional. The document outlines various coping strategies for stress and conflict at both the individual and organizational level, as well as describing different views and forms of conflict and its typical processes.
1) Conflict arises due to incompatible goals between interdependent parties and scarce resources. It can be constructive or destructive depending on how it is managed.
2) Traditional views saw conflict as avoidable and a disturbance, but current views recognize conflict as inevitable and that optimal performance requires managing conflict levels.
3) Constructive conflict produces productive outcomes through flexible goals and mutually agreeable solutions, while destructive conflict damages relationships and does not solve underlying issues.
This document discusses continuing nursing education. It begins by defining continuing nursing education as experiences that help healthcare workers maintain and improve existing competencies or acquire new ones relevant to their responsibilities. These experiences should reflect community health needs and improve community health.
The document then outlines several principles of continuing nursing education. Planning is essential to meet nursing needs using available resources without duplication of efforts. Advisory committees that include various stakeholders can provide input into programming. Continuing education can be decentralized within departments or centralized in separate divisions. Careful planning is needed to establish goals and determine learning needs and priorities. Programs should be evaluated at intervals to assess effectiveness.
In closing, the document emphasizes that a successful continuing nursing education program results from careful,
Adjustment is a continual process by which a person varies their behavior to maintain a harmonious relationship between themselves and their environment. It allows individuals to balance their needs with what their environment can provide and helps them change in response to situational demands. Well-adjusted people are physically and psychologically healthy, socially accepted, self-aware, and have balanced aspirations. Maladjustment occurs when there is disharmony between a person and their environment due to conflicts between their abilities and what their environment can offer. People use defense mechanisms and processes like rationalization, projection, and sublimation to cope with frustration and reduce anxiety.
The document discusses communication skills that are important for teachers. It begins by defining communication and emphasizing its importance for teachers. Effective communication skills involve positive motivation of students, using body language, humor, understanding students, team building, and utilizing technology. The document also discusses different learning styles including auditory, visual and kinesthetic learners. It provides examples of how teachers can identify these different learning styles. Finally, the document proposes a group activity where teachers can discuss communication problems they face and how they overcome them.
Stress is defined as the body's response to external demands or pressures that results in physical, psychological, or behavioral symptoms and can be caused by numerous environmental and organizational factors. While some stress is inevitable and can be beneficial in moderation, too much stress that is not properly managed can become distress and negatively impact health, relationships, and job performance if not addressed through effective stress management techniques. The document discusses various causes and types of stress as well as strategies for minimizing or coping with stress through time management, relaxation, exercise, conflict resolution skills, and making adjustments to work demands and responsibilities.
The document discusses communication skills and effective communication. It defines communication as the exchange of information through various senses and channels. It emphasizes that communication skills are important for careers and personal relationships. Effective communication involves sending clear, concise messages and properly understanding messages received through various verbal, nonverbal, and paraverbal means. Barriers to communication like organizational issues or personal attitudes can interfere with the exchange of information.
The document appears to be a presentation on effective communication given by a group of students. It includes sections on the introduction to communication, what is effective communication, the 7 C's of communication, barriers to effective communication, listening, and techniques for effective listening. The presentation provides definitions and explanations of key concepts related to effective communication and emphasizes the importance of listening, clarity, and overcoming barriers.
Final soft skills presentation focused into problems of communication, differences in between special COM types and special ways of COM between bosses and theirs employees and so on.
Interview is a formal, structural and systematic interaction between the interviewer and the interviewee in which the Interviewer’s goal is to select a right candidate and the interviewee’s goal is to get a right job.
It is not only concerned with your subject knowledge. It is a test to assess your communicative skills—confidence—patience---adaptability—time management skills- positive attitude—total personality
Elements of communication, Communication styleMayur Bodhankar
This document discusses communication styles and elements of communication. It describes four main communication styles: direct, spirited, systematic, and considerate. Each style is defined based on levels of expressiveness and assertiveness. The document also provides tips to improve communication for each style. Elements of face-to-face communication include words, tone of voice, and body language. Verbal communication can be oral or written, while non-verbal communication conveys meaning through body movements.
The document provides instructions for an activity where students will interview a partner using provided questions, then introduce their partner to the class. It also defines key elements of communication, including that it is a two-way process involving feelings, ideas, and information exchanged through messages and channels, with speakers delivering messages and listeners receiving them. Students are asked to share experiences of oral communication and identify their role, as well as lessons learned and to draw a picture showing a community with or without communication.
Communication and conflict resolution skillsQatar Charity
This document discusses communication, conflict resolution, and negotiation skills for leaders. It covers topics like inspirational speaking, listening, nonverbal communication, dealing with cross-cultural barriers, conflict management styles, and negotiation techniques. The document provides guidance on developing strong communication abilities, handling disputes effectively, and gaining agreement through principled discussion. Overall, the document aims to equip leaders with interpersonal strategies for motivating others and resolving issues constructively.
As a job seeker, how do you handle the "NO's" in your search. Often it is not just the fact that you may not be a fit. In fact, it could be a number of factors that contribute to a company parting ways.
Soft skills are desirable qualities that are not dependent on technical knowledge and include common sense, the ability to deal with people, and a positive flexible attitude. Soft skills are intrapersonal and interpersonal skills that determine how well a person can fit in and succeed as part of a team, company, or other social structure. Some examples of important soft skills include communication, teamwork, leadership, problem solving, and time management. While hard skills refer to technical skills specific to a job, soft skills play a much larger role in a person's overall success, accounting for approximately 85% of workplace performance.
Effective Communication Skills for Software EngineersShahriar Hyder
This document provides tips and guidance for improving soft skills and communication skills for software engineers. It discusses the importance of communication, listening skills, verbal and non-verbal communication, and overcoming barriers to effective communication. Specific tips include prioritizing communication, simplifying messages, engaging listeners, developing listening skills, using body language properly, maintaining eye contact, and showing respect for audiences. The overall message is that communication skills are essential for software engineers to develop in order to have greater success and impact in their work.
This document discusses communication and interpersonal skills. It begins by defining communication as the imparting of information through speaking, writing or other means to successfully convey ideas and feelings. The document then discusses various types of communication including verbal communication like spoken and written language, and non-verbal communication through body language without words. It emphasizes the importance of communication skills for success in any job. The document provides tips for improving communication skills like active listening and public speaking. It also discusses interpersonal skills like emotional intelligence, teamwork and conflict resolution.
The document discusses effective communication. It defines communication as the intentional or unintentional exchange of thoughts between two or more living beings using signals, language, or other modes. Effective communication requires listening skills, proper body language, and being attentive. It provides tips for communicating effectively via email and social media, emphasizing clarity, conciseness, and courtesy. The overall document aims to explain the importance of communication and provide best practices for interacting with others.
The document discusses soft skills and their importance for teachers. Soft skills include communication, collaboration, critical thinking, and problem solving. These skills allow teachers to successfully engage with students, parents, administrators, and other teachers on a daily basis. A teacher relies on soft skills to effectively convey information to students through both oral and written communication. They also use soft skills like teamwork when collaborating with other teachers at school functions. Strong soft skills are crucial for teachers since they can have a dominant impact on student learning and achievement.
The document outlines the tasks and deadlines for the final week of a teaching program, including exams, job interviews, and completing a teaching unit. It discusses preparing for job interviews by researching the school board and position, practicing interview skills, and following the typical stages of an interview. The document also provides tips for making a strong impression during an interview and suggestions for questions to ask.
This is a tongue-in-cheek training about workplace etiquette. The concepts covered are common sense, but some may benefit from humorous reminders and scenarios about how the little things matter in the workplace.
Group discussion is used to evaluate candidates for admissions and jobs by having them participate in a group discussion. It allows evaluators to assess candidates' linguistic abilities, ideas, and how they work in a group. Group discussions involve 6-12 participants and are moderated and controlled by panelists. Candidates are evaluated on various communication and soft skills like subject knowledge, originality, presentation, and leadership. The document provides guidance on how to effectively participate in a group discussion by preparing answers to common questions, remembering tips, and avoiding common mistakes.
Group discussion is used to evaluate candidates for admissions and jobs by having them participate in a group discussion. It allows evaluators to assess candidates' linguistic abilities, ideas, and how they work in a group. Group discussions involve 6-12 participants discussing a topic for 15-30 minutes while being monitored by panelists and moderators. Candidates are evaluated on various communication and soft skills like subject knowledge, originality, presentation, analytical ability, and leadership. The document provides guidance on how to effectively participate in a group discussion by remembering to think before speaking, backing up points, and avoiding common mistakes.
What’s My Communication Style: How to Get Along with (Almost) AnyoneHRDQ-U
Effective communication is the very lifeblood of any organization. If communication is not clear and persuasive between managers and employees, and employees and customers, then other vital goals are forever out of reach. Say goodbye to your aspirations for successful leadership, teamwork, customer service, or even the ability to execute a coherent business strategy.
If you want to bring about meaningful improvements in communication skills, the best way to begin is to build a better understanding of personal communication styles and their effects on other people. What’s My Communication Style? is a proven training assessment that identifies an individual’s dominant communication style – Direct, Spirited, Considerate, or Systematic – and the communication behaviors that distinguish it.
The document discusses the importance of interpersonal skills in the modern workplace. It notes that today's work requires strong networking abilities as family structures change, coworkers rotate frequently, and hierarchies flatten. Developing interpersonal skills like communication, empathy, self-awareness, and conflict management is essential for effective teamwork and career success. The document provides tips for improving skills like assertive communication, active listening, and resolving conflicts constructively.
Communication is the act of transmitting information through various means, including verbal, vocal, and visual messages. Effective communication is an important skill for personal and professional success. Some key challenges to communication include lack of information, not explaining goals clearly, not listening, and making assumptions. Improving communication skills can help address issues like mistakes, inefficiencies, and conflicts at work. The document emphasizes focusing on listening without interrupting, choosing words carefully, being aware of tone and body language, and continually working to understand others' perspectives.
Frequently Asked QuestionsQuestionAnswerEmployee1. What is.docxhanneloremccaffery
Frequently Asked Questions
Question
Answer
Employee
1. What is the first step when preparing a professional message?
2. How do I figure out who I am writing to?
3. How important is choosing the communication format?
4. What is the best way to deliver bad news to a recipient?
5. Is communication a skill or just something someone is good at?
6. What role does ethics play in communication?
7. Can I use humor in my professional communications?
8. What is the difference between hearing and listening?
9. What are common barriers to effective communication?
10. What is the biggest struggle people have when giving a presentation?
11. Why is empathy important in the professional environment?
12. What is the difference between criticism and critique?
13. Are first impressions important in professional communications?
14. How does stress impact communications?
15. Do emotions have a place in the professional environment?
16. What is the difference between persuasion and simply getting your way?
17. How is coaching different from corrective action?
18. How important is rehearsal when preparing a presentation?
19. Does social media matter to professional communications?
20. What is the secret to motivating others?
21. Why is team building important?
22. What role does revision play in professional communications?
23. How important is a professional image?
24. Does body language matter?
25. What makes someone a good manager?
26. Is it more important to be right or to get it right?
27. Who is responsible for communicating effectively in the professional environment?
28. How important is a professional network?
29. Is professional formatting actually necessary?
30. What is important about cultural sensitivity?
31. Why are visuals important in presentations?
32. What is the difference between inductive and deductive logic?
...
Presentation for Lios District Governor Candidates.
How focus and SMART goals accompanied by action plans help succeed in achieving leadership positions.
The document discusses cultural competency and its importance for membership growth that includes everyone. Cultural competency is defined as the ability to understand and effectively engage with individuals and groups from different cultural backgrounds by recognizing and respecting cultural differences and adapting to different contexts, practices and beliefs. Achieving cultural competency provides benefits like growth, collaboration and innovation. Strategies for organizations to achieve cultural competency include developing guidelines and awareness, offering cross-cultural experiences, bonding with diverse populations, recruiting to reflect diversity, and promoting competency. Leadership plays a key role by leading by example, providing resources, and fostering collaboration.
The document outlines the program for Lions Clubs Leadership Institute 5 - VitaL Vidya 11 to be held on September 24, 2023 in Secunderabad, India. The program will include sessions on the philosophy of Lionism, history of Lions International, code of ethics, service priorities, LCIF, membership fees, and the Lions website and learning center. There will also be an inauguration, icebreaker, energizer, valedictory ceremony and group photo.
The document contains a quiz about Lions International with multiple choice questions and answers. It covers topics like the first country outside the US to have a Lions Club, recognition given for donations to LCIF, responsibilities of club treasurers, and more. The quiz is being answered by someone with the initials nagaRAJU from Hyderabad, India.
Classroom interaction refers to communication between teachers and students in a classroom setting. Typically, the main interactions are between the teacher and individual students, the teacher and groups of students, and students talking to each other in pairs or groups. To promote classroom interaction, teachers can use techniques like questioning, group work, role plays, and other interactive activities to encourage opportunities for students to use English within the classroom. Motivation, environment, instruction, and opportunities to practice are important factors for stimulating classroom interaction.
This document provides information on LCIF (Lions Clubs International Foundation) and calls for support. It notes that since 1968 LCIF has provided $1.3 billion in funding for service projects. It outlines the growing global needs that LCIF addresses, such as vision impairment, natural disasters, measles, bullying, diabetes, hunger, and access to clean water. Statistics on donations from various district areas are given to show fundraising progress. Ways to donate and recognition programs for donors are also mentioned. The overall message is a call for continued support to address increasing global humanitarian needs.
This document outlines goals and expectations for a Lions club/district over the next 5 years. It discusses growing membership through recruiting new clubs, members, women, and Leos. Service focus areas, activities, funding, and expectations are addressed. Leadership development through training programs is emphasized. Marketing club activities and taking out a club bulletin are goals. Minimum expectations are set around membership growth, organizing leadership training, establishing new clubs, nominating Lions for institutes, and member contributions to LCIF. A service journey approach is presented.
This document discusses measuring learning and provides techniques for doing so. It suggests measuring participants, coaches, course designers, coordinators, organizers, and technical support. Participants and coaches can measure themselves, while coaches, external assessors, and machines can also measure. Learning outcomes, coaching techniques, quality of material, course structure, and coach performance should be measured. Measurement is used to monitor progress, assess performance, create learning plans, identify weaknesses, and redesign training. Online tools mentioned for measurement include Google Forms, Socrative, Slido, Mentimeter, Kahoot, and rubrics. Challenges of measurement include validity, reliability, washback, and practicability.
This document discusses techniques for engaging audiences during workshops and training sessions. It asks the audience to recall workshops that were boring versus engaging, then what the trainers did differently. It suggests actively involving the audience in their own learning through questions, clarification, ideas, sharing experiences, and discussions. Specific engaging techniques are recommended, including brainstorming, role playing, games, energizers, projects, open-ended questions, storytelling, and audio-visual clips.
The document discusses the key areas of management for Lions Club presidents, including member management, activity management, meeting management, financial management, and time management. Specifically, it outlines recruiting, retaining, and recognizing members, planning and executing club activities, maintaining meeting attendance and interest, budgeting and fundraising, and scheduling and demonstrating effective time management.
This document provides guidelines for installing a new board of officers for a Lions Club. It includes checklists for tasks before, during, and after the installation ceremony. The suggested installation program outlines 25 items, including welcoming remarks, reports from outgoing officers, induction of new members, installation of new officers, and an address from the chief guest. Details are provided on proper procedures, such as calling the meeting to order, flag invocation, introductions, and adjourning the meeting. Time management tips recommend keeping the ceremony to 90 minutes and providing 30 extra minutes for an induction ceremony.
This document provides an overview of a course on critical thinking. It outlines 12 modules that cover topics such as components of critical thinking, non-linear thinking, logical thinking, becoming a critical thinker, evaluating information, benefits of critical thinking, changing perspectives, problem solving, and putting the skills together. The course aims to teach participants how to apply reason, be open-minded, think logically, ask the right questions, consider different viewpoints, and develop critical thinking skills and habits.
The document discusses the traits of successful student leaders. It suggests that successful leaders know the way by reading, observing, consulting and analyzing; go the way through passion, focus, persistence and collaboration; and show the way using recognition, compassion, mentoring, communication and appreciation. The document emphasizes that leaders make a difference by building trust, leaving footprints, and being compassionate mentors who know, go and show others the way.
Integrating Life Skills into English Classm nagaRAJU
This document discusses integrating life skills into the English classroom. It begins by defining life skills as abilities that enable individuals to effectively deal with everyday demands and challenges. Some examples of life skills discussed include critical thinking, decision making, problem solving, self-awareness, coping with emotions and stress, effective communication, and empathy.
The document then discusses why teaching life skills is important - to enhance academic success, nurture social etiquette, enable self-discovery, foster efficiency, and instill confidence. It also discusses how to integrate life skills through appropriate materials, comprehensible inputs, effective learning facilitation, and reliable assessment. Popular methods suggested include brainstorming, discussion, role plays, games and activities, collaboration, and
Level 3 NCEA - NZ: A Nation In the Making 1872 - 1900 SML.pptHenry Hollis
The History of NZ 1870-1900.
Making of a Nation.
From the NZ Wars to Liberals,
Richard Seddon, George Grey,
Social Laboratory, New Zealand,
Confiscations, Kotahitanga, Kingitanga, Parliament, Suffrage, Repudiation, Economic Change, Agriculture, Gold Mining, Timber, Flax, Sheep, Dairying,
🔥🔥🔥🔥🔥🔥🔥🔥🔥
إضغ بين إيديكم من أقوى الملازم التي صممتها
ملزمة تشريح الجهاز الهيكلي (نظري 3)
💀💀💀💀💀💀💀💀💀💀
تتميز هذهِ الملزمة بعِدة مُميزات :
1- مُترجمة ترجمة تُناسب جميع المستويات
2- تحتوي على 78 رسم توضيحي لكل كلمة موجودة بالملزمة (لكل كلمة !!!!)
#فهم_ماكو_درخ
3- دقة الكتابة والصور عالية جداً جداً جداً
4- هُنالك بعض المعلومات تم توضيحها بشكل تفصيلي جداً (تُعتبر لدى الطالب أو الطالبة بإنها معلومات مُبهمة ومع ذلك تم توضيح هذهِ المعلومات المُبهمة بشكل تفصيلي جداً
5- الملزمة تشرح نفسها ب نفسها بس تكلك تعال اقراني
6- تحتوي الملزمة في اول سلايد على خارطة تتضمن جميع تفرُعات معلومات الجهاز الهيكلي المذكورة في هذهِ الملزمة
واخيراً هذهِ الملزمة حلالٌ عليكم وإتمنى منكم إن تدعولي بالخير والصحة والعافية فقط
كل التوفيق زملائي وزميلاتي ، زميلكم محمد الذهبي 💊💊
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How to Setup Default Value for a Field in Odoo 17Celine George
In Odoo, we can set a default value for a field during the creation of a record for a model. We have many methods in odoo for setting a default value to the field.
Andreas Schleicher presents PISA 2022 Volume III - Creative Thinking - 18 Jun...EduSkills OECD
Andreas Schleicher, Director of Education and Skills at the OECD presents at the launch of PISA 2022 Volume III - Creative Minds, Creative Schools on 18 June 2024.
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Slides from a Capitol Technology University webinar held June 20, 2024. The webinar featured Dr. Donovan Wright, presenting on the Department of Defense Digital Transformation.
THE SACRIFICE HOW PRO-PALESTINE PROTESTS STUDENTS ARE SACRIFICING TO CHANGE T...indexPub
The recent surge in pro-Palestine student activism has prompted significant responses from universities, ranging from negotiations and divestment commitments to increased transparency about investments in companies supporting the war on Gaza. This activism has led to the cessation of student encampments but also highlighted the substantial sacrifices made by students, including academic disruptions and personal risks. The primary drivers of these protests are poor university administration, lack of transparency, and inadequate communication between officials and students. This study examines the profound emotional, psychological, and professional impacts on students engaged in pro-Palestine protests, focusing on Generation Z's (Gen-Z) activism dynamics. This paper explores the significant sacrifices made by these students and even the professors supporting the pro-Palestine movement, with a focus on recent global movements. Through an in-depth analysis of printed and electronic media, the study examines the impacts of these sacrifices on the academic and personal lives of those involved. The paper highlights examples from various universities, demonstrating student activism's long-term and short-term effects, including disciplinary actions, social backlash, and career implications. The researchers also explore the broader implications of student sacrifices. The findings reveal that these sacrifices are driven by a profound commitment to justice and human rights, and are influenced by the increasing availability of information, peer interactions, and personal convictions. The study also discusses the broader implications of this activism, comparing it to historical precedents and assessing its potential to influence policy and public opinion. The emotional and psychological toll on student activists is significant, but their sense of purpose and community support mitigates some of these challenges. However, the researchers call for acknowledging the broader Impact of these sacrifices on the future global movement of FreePalestine.
3. Session Objectives
What do your expect to learn
from this session?
Identify your communication style
Recognize communication styles of others
Become an active listener
Effectively communicate via email
Use social media to communicate
2
mnRAJU
5. Activity 1
Like to direct
Like to relate
Open &
Outgoing
D
S
Open &
Outgoing
Quiet &
Reserved
R
T
Quiet &
Reserved
Prefer to work in team
Prefer to focus on job
mnRAJU
8. Driver Style
Who? Result-oriented, demanding,
independent, competitive, impatient
What? Task and goal-oriented
Why?
Motivated by challenges
How?
Insists on action
When interacting with a Driver:
Speak quickly and confidently; talk
results
7
mnRAJU
9. Socializer Style
Who? Optimistic, impulsive,
charismatic, disorganized
What? Focused on relationships,
interactions
Why?
Social recognition, approval
How?
Motivates others to action
When interacting with a socializer: Be
enthusiastic; talk about them/their ideas
8
mnRAJU
10. Relater Style
Who? Team-oriented, supportive,
easy-going, loyal, resistant to change
What? Focuses on team harmony
Why? To maintain status quo,
to avoid conflict
How? Consistent performance,
step by step approach
When interacting with a Relater:
Use a friendly, cooperative tone;
offer assurances of support
9
mnRAJU
11. Thinker Style
Who? Quality control experts,
perfectionists, factual, orderly,
critical
What? Task-oriented
Why? The need for accuracy
How? Slow, methodical – without
mistakes
When interacting with a Thinker:
Use an organized, thoughtful
approach centered on the task
10
mnRAJU
12. Know the Styles
Ideas don’t change
- the way you present ideas changes
“Ideal” teams are made up of
all four styles
Be aware of differences
– be flexible
Mixing different styles strengthens
effectiveness
Have mutual respect and trust;
be willing to adapt to situations
11
mnRAJU
13. How long do you spend?
Talking
Listening
Writing
Reading
12
mnRAJU
17. Active listeners
Actively absorbing information
Showing that you are interested
Providing feedback
Asking questions
Using the right body language
16
mnRAJU
18. Activity
Recall one EFFECTIVE listener that you
know
What does he/she do to become an
effective listener?
Note down the skills that make one an
effective listener
Cross check with the next slide
17
mnRAJU
20. Active Listeners
Listens for facts and feelings
Paraphrases
Attends with the entire body
Doesn’t rely on memory
Summarizes
Avoids autobiographical responses
19
mnRAJU
21. Reasons for NOT Listening
Preconceived notions
Lack of Motivation/attitude
Lack of Time
Poor listening setting
Planning a response during
communication
20
mnRAJU
22. e-mails
Do you use e-mail?
Why do you use e-mail?
What problems/conflicts
did you experience in
using e-mail?
21
mnRAJU
23. Bad e-mails
Bad Language/tone
Poor spelling/grammar
Unwelcome sarcasm/humor
Small, unreadable font, color
Lack of courtesy
All caps, bad punctuation
Distracting design
22
mnRAJU
24. Guidelines for e-mails
1. Precise subject line
What is your mail about? Like a book title
2. Use Reply to All, CC & BCC carefully
Only if everybody knows everybody
3. Neat formatting
4. Avoid abbreviations
5. Mention your name
23
mnRAJU
25. Good e-mails
7. Clear and concise
8. Proper spelling & grammar
9. Courtesy and tone
10. Be timely
11. Consider cultural differences
24
mnRAJU
26. Social Media
1.
Are you active on social media?
2.
Which is your favorite medium? Why?
3.
How frequently do you use social media?
4.
Why do you use social media?
(to share information, ideas, news, events and media online;
to connect with people anywhere and anytime)
25
mnRAJU
27. Session Objectives
Identify your communication style
Recognize the communication styles of others
Become an active listener
Effectively communicate via email
26
mnRAJU
28. Evaluation
Identify ONE thing you'll START doing,
one thing you’ll STOP doing,
and one thing you’ll CONTINUE doing
as a result of what you’ve learned
in the workshop today.
27
mnRAJU
29. THANK YOU
This slideshow is available at
www.slideshare.net/lionnagaraju
www.authorstream.com/tag/lionnagaraju
Send your comments to
lionnagaraju@gmail.com
mnRAJU
mnRAJU
Editor's Notes
Email is becoming an increasingly popular and preferred form of communication of people all over the world. If emails are written correctly, they can be a very efficient way to communicate. However, if written improperly, email can create more problems than solutions.
Ask participants to take a few moments and recall a time when they've sent or received an email that created a misunderstanding or conflict. Follow-up by asking what characteristics of the email caused those issues.NEVER USE ALL CAPS WHEN SENDING AN EMAIL. It will appear that you are shouting at your recipient.
1. The subject line is the 'headline'. The subject line of an email should briefly express the main purpose of the email message.3. Use a readable size and type of font, and be cautious about using colors to enhance your email. 4. Don't use abbreviations that are not universally understood. 'Dr.' or 'Mr.' are appropriate, but abbreviations such as 'biz', 'LOL', and 'btw', may not be familiar to the recipient.5. Don't forget to sign your name. This seems like common sense, but sometimes it's unclear from an email address who has sent the message.
7. Be clear and concise. Briefly and clearly communicate the purpose of your email. Avoid lengthy emails that cover several topics - your purpose may get lost in the text. 8. Use proper spelling, grammar and formatting. Always take the time to reread an email after you've written it, and take advantage of spell check. Poor spelling and grammar and improper formatting can make emails difficult to read and understand.9. Consider the tone of the message. Because email is a written form of communication, it is easy to misunderstand the tone of the message. Read your message out loud to yourself before sending it. Mind your manners! Be polite and courteous when sending emails. Use appropriate greetings and language, but consider your audience - if the recipient is a long-time friend, you can be somewhat informal. However, if the recipient is someone you've only spoken to once or twice, you should be considerably more formal. When in doubt, use caution. Never email in anger. Practice the 24 hour rule: before sending off an angry email, save it in a draft folder and revisit it once you have had time to calm down.10. Send replies/follow-ups in a timely manner. While it's unnecessary to send an email response within minutes of receiving it, you should try to send a reply in a timely manner. 'Timely' is a concept that can be perceived differently, so try to be courteous to the sender, who may be waiting on your reply to proceed with a project or task.11. Be sensitive to cultural differences. Emails can be sent across continents and oceans with the click of a button. However, different cultures may misinterpret the meanings of jokes, slang, sarcasm or certain expressions, so use caution.