Problem solving


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Final soft skills presentation focused into problems of communication, differences in between special COM types and special ways of COM between bosses and theirs employees and so on.

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Problem solving

  1. 1. Problem solving (in communication) 3rd PRESENTATION OF SOFT SKILLS
  2. 2. Topics communication styles relations between us and bosses (influences) assertive communication as key of success male model of communication in business conclusion feedback
  3. 3. Analytic Communication styles Driver Friend Creator ASK TELL TASK PEOPLE
  4. 4. What communication styles fit to us? <ul><li>Analytic: is systematic, precise and deeply thinking, always prepared on listening, focused too much on details, don’t understand peoples feelings, acts slowly </li></ul><ul><li>Driver : is enthusiastic, serious and goal- seeking, oriented too much on goals and results, his strong side is effectiveness, often is lead by pressure and stress </li></ul><ul><li>Friend: focused on good relations and friendly atmosphere between people, is too much friendly and able but less focused on performance </li></ul><ul><li>Creator: is intuitive and effective, always looking for creative solution, isn't systematic and emotionless </li></ul>
  5. 5. Positive and negative sides Creator + high decisiveness and emotional impact + looking for original solutions of problem + strongly affect people by enthusiasm - talk too general, egocentrism - sometimes talk chaotic, low listening - Acting in first place, then thinking Friend + understand people feelings + good listening abilities and level of empathy + support people around - can be affect by other opinions - missing of assertive behavior Driver + effectiveness + goal- seeking + independent - bad listening abilities - shows no feelings - driven by pressure and stress Analytic + good listening abilities + objective and assertive behavior + thinking on first place, then acting - don’t understand people feelings, low empathy - often too detailed in communication, can be boring - low decisiveness
  6. 6. Recommendations <ul><li>For Analytics: focus on priorities, don’t be so detailed, try to understand partners feelings, be more empathic </li></ul><ul><li>For Drivers: listen more then talk, appreciate everyone's individuality, respect different opinions on some topics </li></ul><ul><li>For Friends: don’t be manipulative, try to stand by your opinion, be no- compromised in arguments and talks </li></ul><ul><li>For Creators: plan more how to talk with people and what techniques you have to choose to be sufficient, listen others and give them more space </li></ul>
  7. 7. How to deal with people communication styles? How to deal with creators? ---- let them to show abilities and use their creativity (new ideas…), but don’t let them to fly too much in mind because can waste time with no needed inventions and feelings How to deal with friends?---- you have to show them human touch and interest, don’t drive them to fast decisions, find common opinions and arguments How to deal with drivers? ---- you need to be prepared factually and be focused on goals and its results, try to suppose more than one solution or alternative, set questions precisely, don’t show any disagreements How to deal with analytics? ----- you need to be prepared systematically and pointy (step by step), better to make outlines before interview, also you have to argument logically, don’t waste time with stupid questions and be not manipulative
  8. 8. What influences communication in between bosses and subordinates? <ul><li>4 Types of relations : </li></ul><ul><li>IM ok --- You are ok: direct speech, assertive behavior, open discussion about opinions, fluent interaction </li></ul><ul><li>IM ok --- You are not ok: authoritative management, without discussion, focusing only to professional performance, personal problems aren't interesting (advices: eye contact, waiting in peaceful way, relation similar to relation child with parent) </li></ul><ul><li>IM not ok --- You are ok: bosses are under subordinates, don’t like discussion, they are easy manipulative, (advices: assertive communication needed) </li></ul><ul><li>IM not ok --- You are not ok : bosses have low self-confidence, don’t trust others, keeps everything strict, no dispute with others, communication is too hard between both sides (advices: just one, change the job  ) </li></ul>
  9. 9. Assertive communication as key of success <ul><li>assertive COM: </li></ul><ul><li>communication with partner without manipulation from both sides, neutral approach, bilateral respect </li></ul>Assertive rights Right to judge own behavior, thoughts, feelings and be responsible for that Right to offer no any apologizes for behavior Right to judge till what size is man responsible for solution of other problems
  10. 10. Assertive rights <ul><li>Right to change opinion </li></ul><ul><li>Right to make mistakes and be responsible for them </li></ul><ul><li>Right to say : “don’t know” </li></ul><ul><li>Right to be independent from good will of others </li></ul><ul><li>Right to make non logical decisions </li></ul><ul><li>Right to say : “don’t understand” </li></ul>
  11. 11. Assertive attitudes in communication timing Body posture eye contact gestures voice content
  12. 12. Male model of communication in business apologizing no so often for mistakes selective communication decisiveness spoken less limited questions
  13. 13. Bibliography <ul><li>B ě lohl á vek, F .: Jak v é st rozhovory s pod říz en ými pracovníky. Management Grada publishing, Praha 2009. </li></ul><ul><li>Lloyd, A. Preier, A.: Business communication games, Oxford University press, Oxford 1996. </li></ul><ul><li>Európsky sociálny fond.: Komunikačné zručnosti, Obchodná akadémia Rimaská Sobota, Rimavská Sobota 2007. </li></ul><ul><li>Krpalkova,K. a kol.: Rozvoj podnikat eľských zručností.STU, Trnava, 2009, ISBN 978-80-227-3164-5 </li></ul><ul><li>http :// </li></ul>