Communication skills training by Abin Baby - Manager - Human Resources

3. Communication skills

5. What is Communication
??

6. Each act of transmitting
information

7. Types of communication
Communication
Verbal
The Messages
that we deliver
Vocal
The voice that
we convey
Visual
Our body language

8. The Communication equation

9. What you hear
What you see or feel
Words

10. Why Communication??

11. To get information…..

12. To motivate

13. To praise

14. Make
Arrangements

15. Give advice

16. Sell or
market

17. Gree
t

18. Importance of
communication

19. Studies tell that the 70%
of mistakes in the
workplace are a direct
result of poor
communication…..

20. An awareness of your
personal style is critical to
begin to transform negative
attitudes and behaviors into
positive ones.

21. The ability to effectively
communicate with others is one of
the most
powerful tools for personal and
professional success.

22. Most people are challenged by
the many day-to-day interactions
with
co-workers, family, and friends

23. Emotion, communication and
conflict are present in all human
interactions and affects each of
us in different ways.

24. Effective communication
empowers you to
influence others

25. Activity

28. Cause of communication
difficulties

29. Lack of information and
Knowledge

30. Not explaining priorities or
goals properly

31. Not Listening

32. Mind made up, preconceived
ideas

33. Fail to ask Questions

34. Jumping to
conclusions

35. Bad mood

36. Communication failure can
cause…..

37. Loss of
business

38. Mistakes,
inefficiencies

39. Lowered Productivities

40. Poor coordination and
cooperation

41. Damaged company and
personal image

42. Frustration

43. Loss of team spirit

44. Conflicts and
arguments

45. Activit
y

46. Communication
Skills

47. Listen, do not
interrupt

48. Pay attention to
body language

49. Choose your
words wisely

50. Don’t speak so
fast

51. Consider communication
preference

52. Consider your tone

53. Don't be too casual

54. Restate what you
hear

55. Make sure the message has
been conveyed properly

56. Never rush to hit the send
button while sending
emails

57. Respond, not
react

58. Never cross the line of
privacy

59. Do not make friends at
work

60. Don’t assume people
have understood you

61. Never stop improving

62. The only person you can
ever really control or change
is yourself.

63. Activity

64. Quick
review

65. The most important idea
that you got from the
session

66. As a result of that idea, what
kind of changes you are going to
make on the up coming days…??

67. When you change the way
you look at things…
The thing you are looking at
begins to change….