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Communicating At Workplace
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- 2. What is Communication? •The imparting or exchanging of information by speaking, writing, or using some other medium. • Communication is the act of developing meaning among entities or groups through the use of sufficiently mutually understood signs, symbols, and semiotic conventions.
- 3. Importance of Communicationat Workplace Good communication skills are essential for Job placement Job performance Career advancement Success in the new world of work
- 4. Factors that AffectYou in the New Workplace • Heightened global competition • Flattened management hierarchies • Expanded team-based management • Innovative communication technology • New work environments • Increasingly diverse workforce • Renewed emphasis on ethics • Success in the new workplace requires excellent communication skills.
- 8. Example of amiscommunication • In Center Harbor, Maine, local legend recalls the day when Walter Cronkite steered his boat into port. The avid sailor was amused to see in the distance a small crowd on shore waving their arms to greet him. He could barely make out their excited shouts: “Hello Walter, Hello Walter!” • As his boat came closer, the crowd grew larger, still yelling. Pleased at the reception, Cronkite tipped his white captain's hat, waved back, even took a bow. But before reaching dockside, Cronkite's boat abruptly jammed aground. The crowd stood silent. The veteran news anchor suddenly realized what they'd been shouting: “Low water, low water!”
- 9. Barriers to Communication (Interpersonal) •Bypassing • Limited frame of reference • Lack of language skills • Lack of listening skills • Emotional interference • Physical distractions
- 10. Barriers to Communication (Organizational) •Closed communication climate • Top-heavy organizational structure • Long lines of communication • Lack of trust between management and employees • Competition for power, status, rewards
- 11. Additional Communication Barriers •Fear of reprisal for honest communication • Differing frames of reference among communicators • Lack of communication skills • Ego involvement • Turf wars
- 12. Organizational Communication • Functions:internal and external • Form: oral and written • Form: channel selection dependent on • Message content • Need for immediate response • Audience size and distance • Audience reaction • Need to show empathy, friendliness, formality • Flow: • Formal: down, up, horizontal • Informal: grapevine
- 13. Communication through Formal Channels •Written • Memos, letters • Annual report • Company newsletter • Bulletin board postings • Orientation manual • Oral • Telephone • Face-to-face conversation • Company meetings • Team meetings
- 14. •Electronic • E-mail, Instantmessaging Voicemail, Videoconferencing • Intranet
- 15. Information Flows through InformalChannels The grapevine, gossip from the break room to the water cooler • Carries unofficial messages • Flows haphazardly • Can be remarkably accurate • Is mostly disliked by management • Thrives where official information is limited
- 16. Overcoming Communication Barriers •Realize that communication is imperfect. • Adapt the message to the receiver. • Encourage open, trusting environment for interaction and feedback. • Provide more information through formal channels. • Train managers and employees to improve communication skills. • Improve your language and listening skills. • Question your preconceptions. • Plan for feedback.
- 17. Modern Communication • Computersare a key part of modern communication. • When you use a computer, English is very useful. • Why? One reason is because English is an international language.
- 18. • Online communication- The language of online communication is called “Internet language” . It is a slang that Internet users have created with the purpose of saving keystrokes • E-mail • Chat Rooms • Blog • E – commerce • Social Media