Communication with people effectively is a skill and everyone in corporate life badly need this skill. Here in this slide you will learn what is communication? What are the type of communication? Why it is important. Importance of English language and different segment of English communication that is Reading, Writing, Listening and Speaking.
I believe after reading this full content one can understand the effective communication procedure and it will be helpful for his personal and professional life.
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Effective business communication
1.
2. Communication
Communication is a process of exchanging information, ideas, thoughts, feelings and
emotions
through speech, signals, writing, or behavior.
4. Types of Communication
Verbal Communication
1. Oral Communication
2. Written Communication
Nonverbal Communication
Types of communication based on the communication channels
used are:
6. Internal & External Communication:
Internal Communication: Communication within an
organization is called “Internal Communication”.
Under Internal Business Communication types, there come:
Upward Communication:
Subordinates to superiors, or from employees to
management.
Downward Communication:
Superiors to subordinate, or from management to employees
Horizontal/Literal communication
People with the same or similar rank in an organization to
cooperate or collaborate.
External Communication
Communication with people outside the company is called “external
communication”.
Supervisors communicate with sources outside the organization, such as
vendors and customers.
17. Features of Business Writings:
Should be terse, clear and to the point
Language has to be effective
Each country has their own set of norms
concerning writing or spoken
communication
North American business desires written
form
18. E-Mail Writing
Format Receiver Brevity Wording Accuracy Signature
•Contemporar
y design
•Structure of
formal letter
•Salutation
•To and CC,
BCC
•Relevance
•Keep it
short
•Respect
busy
schedule of
•Formal and polite
tone
•Attractive and
compelling
vocabulary
•Personal touch
•Crisp and clear
words
•Properly
addressed
•Spell checked
•Grammar
checked
•Precise
communication
•Defined format
•Thank you
statement
•Name and
designation as
required
•Contact
information
•Company website
and logo
•Link to
social/professional
19. Addressing
Identify Degree of
Formality
Choose the right
salutation
Set The tone
Ensure Clarity in
Subject
Casual
Friend
Senior
External
Dear Concern
Dear ..(Name)
Hi
Utilize Salutation
Crisp and precise subject line
20. Ten Characteristics of Effective Writing
Readable
Tactful
Personal
Positive
Active
Unified
Coherent
Clear
Concise
Mechanically Sound
22. Reading
Reading is the most important
skill in English language from
other language skills in acquiring
language.
If you are good at reading you will
be good in other language skills
like as writing, speaking &
listening.
24. Scanning
Scanning is the technique you might use when reading a telephone directory.
You pass your vision speedily over a section of text in order to find particular
words or phrases that are relevant to your current task. You can scan:
The introduction or preface of a text;
The first or last paragraphs of chapters;
The concluding or summarizing chapter of a text;
The book index
25. Skimming
Skimming is the process of speedy reading for general meaning. Let your
eyes skip over sentences or phrases which contain detail. Concentrate on
identifying the central or main points. Use this technique to:
pre-view a selection of text prior to detailed
reading;
refresh your understanding of a selection of text
following detailed reading.
30. LISTENING & RESPONDING
FUNDAMENTALS
The principle of Listening and Responding
How we listen
Listening goals
Listening barriers
Listening skills
Responding skills
Responding with Empathy
31. WHAT YOU DO WITH YOUR
COMMUNICATION TIME
Speak = 30%
Read = 16%
Write = 9%
Listen = 45%
32. DIMENSIONS OF LISTENING
Listening vs Hearing
Selecting
Attending
Understanding
Remembering
Responding
36. Speaking is an Art
Speak slowly.
Speak with little pause.
Not to talk more than 15-20 minutes
at a time.
Use simple words.
Not to stand still or sit idle.
Avoid extra-ordinary pause.
38. STAGES OF SPEAKING
• Rapport Building.
• Body Language.
• Focus on fluency vs. Accuracy.
• Topic and it’s delivery.
39. TOPICS AND ITS DELIVERY:
• Level of Participants.
• Purpose of talk of the topics
• Subject matter of the topics
• Time available
• Logistic supports for the talk:
• Handout
• Related forms and formats
• Exercise/Case study etc.
40. MAKING EFFECTIVE PRESENTATIONS
• Prepare for the presentation
• Make opening comments
• Make your points
• End the presentation
• Answer questions