1. Darryl Hoseah Colbourne
9 Van Nostrand Avenue, Jersey City, NJ 07305
Phone: (201) 284-9135
Email: darryl.colbourne@yahoo.com
OBJECTIVE: To obtain a position in a social science, case management, client support or related setting utilizing my
education, customer service, administrative skills and experience to support organizational objectives.
EDUCATION: New JerseyCity University (NJCU): Jersey City, NJ
Bachelor of Arts in Sociology,May 2014
CUSTOMER SERVICE EXPERIENCE:
2015-Present Federal Emergency Management Agency (FEMA-RSV): JerseyCity, NJ
IA- Housing Crew Lead (Candidate) / IA- Applicant Services Program Specialist (Qualified)
 Research applicant cases that are referred to Applicant Assistance.
 Speak directly with applicants, discuss theircase status and confirm they understand they assistance
process and the current status oftheir case.
 Communicate with applicants, discuss case status and confirm they understand disasterassistance
programs and the eligibility process,and provide current status oftheir case.
 Provide applicants with appropriate referrals to other Federal, State and local agencies, voluntary
organizations and faith based organizations.
Coach/Evaluator/ Emergency Manager
 Being qualified in the position being evaluated.
 Meeting with the trainee and determining past experience, current qualifications, and desired
objectives and goals.
 Reviewing tasks with the trainee.
 Explaining to the trainee the purpose and processes ofthe PTB, as well as the trainee’s
responsibilities.
 Accurately evaluating and recording demonstrated performance of tasks. Initialing and dating
completion of the tasks shall document satisfactory performance.
 Documenting unsatisfactory performance in the Evaluation Record.
 Filling out the Evaluation Record Form.
.
2008-2013 GameStop: New York, NY (2012-2013)
Blockbuster Video: Hoboken, NJ (2008-2011)
Customer Service Specialist/Management Trainee
 Provided consistently high quality service to customers.
 Counseled employees as needed.
 Investigated and resolved customer complaints in a timely fashion.
 Assumed the daily functions of a Retail Management Trainee including: display setup,monitored and
replenished inventory levels, approved refunds, adjusted employee work schedules,arranged for adequate
store coverage, set daily goals for staff and recorded actual employee performance.
 Supervised staff of 3-4 employees in the manger’s absence.
 Trained and oriented new employees in proper operational procedures. .
2011-2012 Hudson County Community College: Jersey City, NJ
Veteran Representative Assistant
 Processed client files and scheduled appointments.
 Counseled veterans about college and department admissions requirements and how to
navigate the registration process.
 Maintain paperwork in compliance with Veteran Administration rules and regulations.
MILITARY
EXPERIENCE:
2004-2006 United States Army: Ft. Jackson, SC & Camp Carroll, South Korea (Honorable discharge)
Human Resource Specialist (42A1YP) / Lead Promotion Clerk
 Supervised promotions board paperwork for multiple units covering approximately 2,000 enlisted soldiers
and non-commissioned officers (NCO).
 Processed,verified, and maintained personnel related documentation, including: staffing, recruitment,
training, grievances, performance evaluations,classifications, and employee leaves of absence.
 Explained company personnelpolicies, benefits, and procedures to employees or job applicants.
 Recorded data for each employee, including: addresses,weekly earnings, absences,amount of sales or
production,supervisory reports on performance, and dates of and reasons for terminations.