1. Shannon M. Holliday
P.O. Box 124, State College, PA 16804
(504) 330-3981, shannon.holliday@gmail.com
Education
PA Career Link Soft Skills Training State College, PA
Employment Essentials Seminars Certificate May 2011
Kaplan University, School of Arts and Science Bachelor of Science
Cum Laude Graduate April 2011
Major: Communications Minor: Organizational Communications
Software Applications and Operating Systems
Angel, CIDR, ISIS, Destiny One, ProClass, Microsoft Office Suite, Word Perfect, Display Write 4, Lotus 1-
2-3, H&R Block Tax Program, Fidelio, Time Saver, Peachtree, Citrix and Windows:
Employment
The Pennsylvania State University University Park, PA
Record Specialist 2 - Non-Credit Registration Office Jul. 2015 – Present
 Create student user profiles and set up courses in Destiny, provide tier 1 technical support, troubleshoot
to resolve student technical issues and resolve errors when creating user profiles in Destiny.
 Utilize various software programs such as CIDR, FPS, ISIS, Angel and ProClass daily to update user
profile information.
 Process registrations for the Osher Life Learning Institute (OLLI).
 Demonstrate flexibility to work individually and as a team to provide departmental support to students
and corporations.
 Utilize E-Commerce and E-Pay to process payments and registrations as well as generate and submit
daily reports.
 Communicate with customers and colleagues internally and externally during the registration process.
 Communicate and work with various University offices and outside corporations to ensure compliance of
University policies.
 Perform alternate weekly duties such as: Problem Solver, Course Wizard, Conference Registration
Master, Justice and Safety Institute Registration Master, OLLI and Everything Else Master.
Manpower State College, PA
Record Specialist (temp to perm) Apr. 2015 – Jul. 2015
 Created non-credit sections in the Destiny system.
 Processed student enrollment, reviewed and analyzed records for accuracy and updated information.
 Issued web access identification to students and processed registration payments.
 Processed OLLI registrations using the ProClass system and provided customer service via phone and
email for various programs.
American Income Life State College, PA
Human Resource Recruitment Specialist (Temp Position) Jan. 2012 – Jul. 2012

2.  Provided administrative support to department manager.
 Managed staffing need to include, scheduled weekly interview appointments, recruited potential
employees through virtual and on-site career fair events at college campuses and high schools.
Shannon Holliday Page 2
Bank of America State College, PA
Account Executive-Collections Oct. 2008 – Jun. 2010
 Established settlements and repayment plans on active loans and credit card accounts in collections.
 Negotiated payment arrangements on charged-off and high-risk accounts and resolved routine billing
inquiries.
PNC Bank State College, PA
Financial Services Consultant Feb. 2008 – Apr. 2009
 Provided customer service, data entry and marketed sales promotions of products and services.
 Assessed banking needs to resolve and maintain customer accounts.
Xavier University of Louisiana New Orleans, LA
Dorm Monitor - Residence Life Jun. 2006 – Jul. 2007
 Managed several Resident Assistants, resolved conflicts, and served as front desk receptionist.
 Assisted with community standards.
 Responsible for room assignments, and for checking students in and out of dorms; provided students’ id
verification and monitored security cameras. Performed duty rounds and prepared incident reports.
Louisiana State Board of Medical Examiners New Orleans, LA
Licensing Analyst 2 Jul. 2002 – Jul. 2007
 Created and managed files. Analyzed applications to determine state medical license eligibility and
subsequently licensed qualified applicants in the field of Clinical Laboratory Science (CLS).
 Prepared monthly agenda for Board meetings and served as liaison for CLS.
The Ritz-Carlton New Orleans Hotel New Orleans, LA
Office Coordinator Aug. 2000 - Dec. 2001

3.  Supervised over 100 employees to ensure distribution of room cleaning schedules were followed
 Responsible for ensuring cleanliness standards were met according to company policy.
 Managed staffing needs which included: recruitment of new hires, reviewed applications, conducted pre-
screen interviews and referenced criminal background checks.
 Performed HR duties which included: managed payroll, prepared employees time and attendance reports,
and conducted motivational meetings with staff.
Delta Air Lines, Inc. Kenner, LA
Customer Service Ticket Agent Dec. 1995-Jun. 1998
 Assisted passengers with ticket purchases and secured daily deposits and account reports.
 Prepared domestic and international routes for tickets and marketed promotional routes.
 Assisted with boarding and baggage screening according to the Federal Aviation Administration
regulations.
Stuarts Jr. and Plus New Orleans, LA
Sales Associate Aug. 1992-Apr. 1996
 Opened and closed cash drawer, and handled daily deposits.
 Greeted customers with a smile and warm welcome upon entering the store.
 Offered style consultations and assisted customers with purchases.
 Marketed sales promotions for both junior and full-figure fashions.
 Appointed and served as store’s loss prevention representative.
Shannon Holliday Page 3
H&R Block New Orleans, LA
Customer Service Coordinator Jan. 1992 - Apr. 2006
 Managed company files: updated client contact information, and continued to reach out to clients to
maintain business rapport.
 Monitored clientele retention and scheduled appointments.
Tax Preparer
 Provided tax advice during consultations to maximize clients’ customer service experience.
 Prepared federal and state individual income tax returns. Managed cash receivables and secured daily
deposits.
Receptionist
 Greeted clients with a smile and warm welcome upon entering the store.
 Managed telephones, scheduled appointments and verified refunds.
 Performed daily updates to maintain client files.

4. Volunteer Experience
American Cancer Society State College, PA
Administrative Assistant Oct. 2011 – Apr. 2013
 Responsibilities included: receiving, recording and depositing donations.
 Worked on projects for fundraising events such as: Relay for Life, Daffodil Days and Coaches vs.
Cancer.
 Performed office support assistance, mailed and distributed fundraising materials and answered
telephones.
Organizing for America State College, PA
Ferguson Township Telephone Bank Training Coordinator Feb. 2012 – Nov. 2012
 Supervised, trained and recruited volunteers, and generated schedules for events.
 Managed and provided statistical telephone data to field organizer and director.
Voter ID Law/Registration Education Advocate for the Elderly Mar. 2012 –Nov. 2012
 Advocated for voter rights of the elderly.
 Provided education and raised awareness of the voter identification requirements. Conducted on-site
voter registration assistance.
 Worked with administrators of senior residential and assisted living facilities to implement identification
card compliance with Voter ID law.
Organizations and Accomplishments
National Society of Collegiate Scholars
Lambda Pi Eta Honors Society for the National Communications Association
Golden Key International Honors Society
Alpha Beta Kappa National Honors Society
References Furnished Upon Request