1. RISSA FLORES INOCENCIO
BLOCK 6 GUMAOC CENTRAL,
SAN JOSE DEL MONTE, BULACAN
(0916)6520429
rissainocencio@yahoo.com
OBJECTIVE
 Seeking for a responsible post in your company where my knowledge and skills will be
fully utilized.
QUALIFICATIONS
 Well-developed verbal and written communication skills.
 Has strong personal motivation, flexible, dependable, versatile, focused and able to adapt
effectively to challenging situations.
 Has good interpersonal skills and is interested to meet new people.
SCHOLASTIC RECORD
Master’s Degree Polytechnic University of the Philippines
Graduate School Sta. Mesa, Manila
Master’s Degree in Psychology (with Thesis)
2010- 2013
Tertiary Our Lady of Fatima University
Hilltop Mansion, Lagro, Quezon City
Bachelor of Science in Psychology
2005-2009
Secondary Our Lady of Fatima University
Hilltop Mansion, Lagro, Quezon City
2004-2005
Primary Saint Dominic Academy of Caloocan City
Banker’s Village 1, Bagumbong, Caloocan City
1995-2004
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2. PROFESSIONAL EXAMS TAKEN
Career Service Examination: Professional
October 2012 (Passed)
EXPERIENCE HIGHLIGHTS
Suntrust Properties Inc
G/F One World Square Building, Mckinley Hill
Taguig City
Training Officer
 Develops Training Programs
 Conducts Training Programs
 Supervises preparation of training materials e.g. seminar handouts,registration and
other logistical requirements of various seminars conducted.
 Oversees provision of refreshments/food for all participants of seminars.
 Oversees monitoring of seminar attendees.
Arellano Univeristy
2600 Legarda, Manila
Professional Lecturer 1
 Teaches Psychology subjects
Hongkong and Shanghai Banking Corporation Limited (HSBC)
Retail Banking and Wealth Management (Card Sales)
32nd
St, 9th
Floor, HSBC Bldg., Bonifacio Global City
Taguig, Philippines
Business Development Officer
April 07,2014-Present
 Solicits HSBC Credit Card (Gold & Platinum Card)applications for RBWM Mobile Sales
Force.
 Ensures face-to-face interaction with clients and proper KYC are conducted when
soliciting clients.
 Ensures quality applications are submitted and that monthly targets are met.
Universal Storefront Services Corporation
Agency Development and Management
711 Edsa cor. New York St., Cubao QC
Agency Assistant
May 18, 2009-Present
 Handles inquiries of interested Western Union Sub-Agents.
 Presents USSC Services and handles Western Union Business Presentations to
prospective sub agents.
 Prepares Western Union Applications of prospective sub-agents for Western Union Phils.
Approval.
 Handles inquiries, problems and other concerns of existing Sub-Agents.
 Interfaces with the Sub-Agents and Internal support groups for the processing of
documents.
 Process RAL (Remittance Agent License) Applications of Sub-Agent Partners and
closely coordinate with Bangko Sentral ng Pilipinas regarding compliance issues of
existing sub-agents.
 Conduct training to newly hired Sales Account Executives.
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3.  Maintains, organizes and updates Sub-Agent files e.g. WU Evaluation forms, Sub-Agent
contracts, BSP RALs, Agency Information Sheets, Sub-Agent authorized signatories
 Coordinates for the timely release of revenue reports and prepares traffic and revenue
reports for the Sub-Agents monthly/ annually.
 Allocates and distributes Western Union promotional materials, e.g. posters, flyers,
coupon, tent cards to all Sub-agents and closely coordinate with Western Union business
development officers regarding Western Union promos and products.
 Coordinates and prepares for the Agency Conferences, Presentations, Trainings,
Meetings, etc.
 Maintains and ensures accurate inventory of office supplies and other marketing
 materials.
ON-THE-JOB TRAINING EXPERIENCE
The Clinic of the Holy Spirit Inc.
Los Angeles St., Cubao, QC
April 27-June 12, 2012
 Psychological testing,administration,scoring and interpretation
 Conducts group dynamic activities.
 Prepares written psychological evaluation of the patients.
 Conducts interviews and patient interaction groups.
National Center for Mental Health
Nuevo de Febrero St., Mandaluyong City
April 28-June 6, 2008
 Administers, scores, and interprets psychological tests of patients.
 Conducts group dynamic activities as part of patients’ therapeutic program under the
supervision of a clinical psychologist.
 Prepares written psychological evaluation of the patients.
Armed Forces of the Philippines
(Neuro-Psychiatric Section)Murphy 1, Cubao
January 14-February 20, 2009
 Administers, scores, and interprets psychological tests to applicants for different
purposes.
 Schedules applicants for testing and interview.
 Prepares written psychological evaluation report of individual’s efficiency of
intellectual functioning and personality traits.
 Conducts preliminary interview to applicants.
Saint Dominic Academy of Kalookan City
Bankers Village I, Bagumbong, Novaliches, Caloocan City
December 4, 2008-January 9, 2009
 Substitute teacher on both elementary and high school levels.
 Supervise group dynamic activities to high school students.
 Conduct daily observations to classes of all levels.
LEADERSHIP EXPERIENCE
 Vice President for External Affairs
 Psychological Society, Our Lady of Fatima University
2007-2008
 Public Relations Officer
 Psychological Society, Our Lady of Fatima University
2006-2007
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4. AFFILIATIONS
 Psychological Association of the Philippines: Member
(2010-2011)
 Psychological Association of the Philippines-Junior Affiliates: Member
(2007-present)
 English Society, Our Lady of Fatima University: Member
(2006-2007)
 Philippine Mental Health Association: Member
(2010-2014)
 Psychological Association of the Philippines: Member
(2011-2012)
LANGUAGE SKILLS
 Proficient in written and spoken English
COMPUTER LITERACY
 Having good knowledge on software applications such as MS Word, MS PowerPoint,
MS Excel and the like.
CHARACTER REFERENCES
 Will be presented when asked for
PERSONAL DATA
 Born in Sta Cruz, Manila last May 2,1988,Filipino Citizenship,Single
I hereby declare that the above information is true to the best of my knowledge.
______________________
Rissa F. Inocencio
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