Michelle Randolph is seeking a position that utilizes her 7+ years of experience in customer service and business administration. She has a background in healthcare and is currently a Senior On-boarding Coordinator where she efficiently handles candidate paperwork and ensures compliance. Previously, she worked in customer service roles for pharmaceutical and property management companies, demonstrating strong communication, problem-solving, and attention to detail. Michelle earned a diploma as a Pharmacy Technician and is proficient in areas like HIPAA regulations, insurance billing, and pharmaceutical knowledge. She aims to contribute value through excellent customer service, teamwork, and a dedication to learning.

1. Michelle N Randolph
5334 Illinois Ave, Fair Oaks, CA 95628
micd432@kellyservices.com
Professional Profile:
 Goal-driven, dedicated professional with healthcare background, as well as more than 7 years of business-to
business experience.
 Proven customer support representative who is adept at working independently with minimal supervision, as well
as contributing and collaborating as a productive team member.
 Effective, personable team player with unsurpassed interpersonal skills and demonstrated ability to handle
customer questions and objections.
 Enthusiastic, knowledge-hungry self-starter with significant exposure to health-care fields; eager to meet
challenges and quickly assimilate product knowledge, committed to assessing customer needs and helping people
through pharmaceuticals
 Customer-focused communicator with proven ability to understand and convey complex product information,
develop rapport, build strong relationships with customers.
 Energetic contributor with demonstrated detail orientation and multi-tasking/organizational proficiency.
 Adheres to company policies and HIPAA Privacy Act Standards at all times; including internal and external
correspondence
Professional Experience:
2012-Current Kelly Services Senior On-boarding Coordinator, Roseville, CA
 Meet with candidates and administer their hiring documents either in person, via email or website.
 Perform the I9 in person or schedule the with a local Kelly office.
 Ensure all the required documents are accounted, updated accordingly and in compliance.
 Coordinate background screens and drug/physical screenings.
 Efficiently communicate with recruiters, MSP coordinators and documents all correspondence.
 Train and mentor new employees.
 Committed to providing excellent service with each interaction.
 Promoted to Wellpoint Account Lead before my personal goal date.
 Demonstrate a solid knowledge of On-boarding techniques and best practices. Proven ability to handle a high
volume workload without errors.
 Efficiently meet required deadlines.
 Effectively collaborate within team to create and implement best practices.
2010-2012 Envision Rx Options Customer Service, Folsom, CA
 Responsible for answering all phone calls from pharmacies and members as well as assisting pharmacies and
members with prescription claims.
 Responds to routine inquiries on multiple products from members, providers, pharmacies, and employer groups.
 Support the functions of the Operations Department.
 Demonstrates outstanding relationship-building, follow-through, and customer service.
 Completed enrollment applications and other documents.
 Assisted Customer services supervisors with training new CSR’S.
 Interact with Sales, Support Services, Client Services and Operations regarding group installation and
management.

2. 2008-2009 Chelsea Property Group Admin Assistant Folsom, CA
 Direct administrative responsibility for all executives.
 Coordinate monthly billings for office related services and supplies.
 Maintain personnel records and conduct orientation and training for new employees,
 Handle leave of absence and attendance records and review personnel records for departing employees,
effectively assure that all employees under my supervision are properly orientated, trained and motivated.
2007-2008 Renoir Staffing leasing agent/Property manager Citrus Heights, CA
 Collect and post monthly rent and deposits
 Responsible for all maintenance scheduling and invoicing
 Complete unit inspections and turn units accordingly
 Prepare and complete all leasing paperwork with tenants upon move in and move out.
Education
 Diploma, Pharmacy Technician
National Career Education 2010
Awards: Perfect Attendance and Dean’s List
Externship: Rite Aid Pharmacy
 Property Management Course/ RHA 2001-2002
 ARM Courses/IREM 2002-2003
Keyword Summary
 Healthcare
background
 Computer literacy
 Interpersonal skills
 Organizational skills
 Time management
skills
 Leadership
 Customer service
 Public speaking
 Client-based
maintenance
 Customer
satisfaction/client
satisfaction
 Pharmaceutical
representative
 Customer needs
 Ability to handle
customer questions
and objections
 Customer loyalty
 Customer retention
 Sustained-high
performance
 Ability to understand
and convey complex
information
 HIPPA Regulations
 Insurance billing
 Pharmaceutical
calculations
 Pharmacology Law
 Prescription
Dispensing
 Self Motivation