1. KELLI M. BALDERRAMA
1114 E Chestnut Ave
Orange California 92867
Tel: 702-301-5797
Email: kellimichele.76@gmail.com
WORK HISTORY:
Health Care Recruiter 11/2014 – Present
Mission Recruiting, LLC, Orange County, CA, a Full Service Physician and Executive
Recruiting Firm
 Work with prestigious array of well-respected healthcare organizations across the
USA and internationally that represent Urgent and Immediate Care, Primary Care,
Physical Therapy, Occupational Medicine, Sports Therapy and more.
 With the use of a comprehensive database of physicians, make contact with potential
candidates for job openings available.
 Establish a rapport with each candidate and interact via telephone and e-mail on a
regular basis to determine level of interest, specific expertise being sought by the
client, livability of the geographical area, and acceptability of proposed
remuneration.
 Maintain ongoing contact with candidate and fully provide all information pertinent to
the position available, whether it is per diem (PRN), retained, or contingent.
 Arrange one-on-one interview of candidate with client, always readily available to
resolve any issues that may arise through the course of the interview process.
Claims Examiner 1/2013 – 3/2014
Sterling Casualty Insurance, Newport Beach, CA
 Handled first and third party property damage claims until final resolution.
 Communicated with customers via email and phone to answer any inquiries and
gather necessary information.
 Maintained contact with claimant carriers, attorneys and insurance agents.
 Dealt regularly with finance companies to determine payoff of client’s loan.
 Managed all coverage issues, total loss file, arbitration and subrogation files referred
through me as well for final resolution.
 Explained payoff amounts and process of total loss to the customer.
 Followed up with attorneys if settlement is reached.
 Assisted team members with desk coverage while out of the office.
Customer Service/ Salesperson 6/2012 – 12/2012
Nordstrom, Santa Ana, CA
 Promoted to Customer Service Credit Department from retail sales position.
 Activated customer’s accounts, explained debit card and credit card statements,
assisted in phone payments, and clarified fashion reward benefits.
 Communicated daily with numerous store employees and support team members.
 Communicated regularly with all 5 members of department to insure constant floor
coverage.
 Assisted department manager with daily tasks.
 Opened member reward accounts.
 Connected with customers to assure satisfaction.

2. Material Damage Claims Adjuster 7/2011 – 2/2012
Access General Insurance, Orange, CA
 Received and handled claims involving automobile accidents that result in exposures
including first party collision and comprehensive, third party property damage,
uninsured motorist property damage, first and third party rental and third party loss
of use.
 Confirmed valid coverage. Completed necessary negligence investigations and made
timely and accurate decisions about fault. Identified all potential exposures.
 Secured recorded statements from policy insured, claimants, and attorneys.
 Complied with Department of Insurance regulations on a daily basis.
 Possessed effective verbal and written communication skills.
 Interacted with various parties involved in the claims process.
 Communicated and documented all claims activity.
Prescription Solutions, Costa Mesa, CA
 Answered inbound calls from Medicare patients and members to refill prescriptions,
and ensure a high level of customer satisfaction.
 Clarified any billing and payment questions.
 Responded to customers in a polite and courteous manner, projecting patience,
empathy, caring, and sincerity at all times.
 Consistently obtained quality scores of 95% or higher.
 Met productivity and adherence standards on a regular basis.
 Followed all HIPAA laws.
Claims Examiner II 4/2006 – 12/2009
AAA of Northern California, Nevada and Utah, Walnut Creek, CA
 Promoted twice during employment to a Claims Examiner II role, due to exemplary
performance and dedication.
 Provided to and gathered information from customers regarding their auto claims.
 Handled multiple vehicle losses, and analyzed percentage of payout.
 Investigated, evaluated, negotiated and brought final resolution to personal lines on
property damage claims of a moderate to severe nature.
 Consistently received the highest rating of 10 points for customer satisfaction
surveys.
 Complied with Department of Insurance regulations on a daily basis.
 Assisted team members with work overload.
EDUCATION:
Whatcom Community College, Bellingham, WA May 2000
Associates Degree in Business Administration
University of Nevada Las Vegas May 2005
Bachelor’s Degree in Hotel Management
(walked with graduating class, need to complete 2 credits)
SOFTWARE/SYSTEM SKILLS:
Skilled in AS-400, 10-key, Outlook, Word, Power Point, ImageRight, IRIS, and RXHD.
Quickly mastered proprietary software used in above positions, to include Sales Force,
Trello, and ZoHo Recruit, currently being utilized in present position. Phone systems utilized
include Five9 and Collinize.