Darryl Colbourne is seeking a position utilizing his education and experience in social sciences, case management, customer service, and administration. He holds a Bachelor's degree in Sociology and an Associate's degree in Liberal Arts. His experience includes over 5 years working as an Applicant Services Program Specialist and Emergency Manager for FEMA, where he assists applicants and communicates case status. He also has over 10 years of customer service experience in retail settings. Colbourne served 4 years in the US Army as a Human Resource Specialist, where he supervised paperwork and personnel documentation for over 2,000 soldiers. He is proficient in processing client files, counseling, and maintaining compliance with regulations.

1. Darryl Hoseah Colbourne
9 Van Nostrand Avenue, Jersey City, NJ 07305
Phone: (201) 284-9135
Email: darryl.colbourne@yahoo.com
OBJECTIVE: To obtain a position in a social science, case management, client support or related setting utilizing my
education, customer service, administrative skills and experience to support organizational objectives.
EDUCATION: New JerseyCity University (NJCU): Jersey City, NJ
Bachelor of Arts in Sociology, May 2014
Hudson County Community College: Jersey City, NJ
Associate of Arts in Liberal Arts, May 2012
CUSTOMER
SERVICE EXPERIENCE:
2015-Present Federal Emergency Management Agency (FEMA)
IA Applicant Services Program Specialist/ Emergency Manager
 Research applicant cases that are referred to Applicant Assistance.
 Speak directly with applicants, discuss theircase status and confirm they understand they assistance
process and the current status oftheir case.
 Communicate with applicants, discuss case status and confirm they understand disasterassistance
programs and the eligibility process,and provide current status oftheir case.
 Provide applicants with appropriate referrals to other Federal, State and local agencies, voluntary
organizations and faith based organizations.
.
2008-2013 GameStop: New York, NY (2012-2013)
Blockbuster Video: Hoboken, NJ (2008-2011)
Cashier-Customer Service Specialist
 Provided consistently high quality service to customers.
 Counseled employees as needed.
 Investigated and resolved customer complaints in a timely fashion.
 Assumed the daily functions of a Retail Management Trainee including: display setup,monitored and
replenished inventory levels, approved refunds, adjusted employee work schedules,arranged for adequate
store coverage, set daily goals for staff and recorded actual employee performance.
 Supervised staff of 3-4 employees in the manger’s absence.
 Trained and oriented new employees in proper operational procedures. .
2011-2012 Hudson County Community College: Jersey City, NJ
Veteran Representative Assistant
 Processed client files and scheduled appointments.
 Counseled veterans about college and department admissions requirements and how to
navigate the registration process.
 Maintained/ran the office in the absence of the manager.
 Maintain paperwork in compliance with Veteran Administration rules and regulations.
MILITARY
EXPERIENCE:
2004-2006 United States Army: Ft. Jackson, SC & Camp Carroll, South Korea (Honorable discharge)
Human Resource Specialist/ Lead Promotion Clerk
 Supervised promotions board paperwork for multiple units covering approximately 2,000 enlisted soldiers
and non-commissioned officers (NCO).
 Processed,verified, and maintained personnel related documentation, including: staffing, recruitment,
training, grievances, performance evaluations,classifications, and employee leaves of absence.
 Explained company personnelpolicies, benefits, and procedures to employees or job applicants.
 Recorded data for each employee, including: addresses,weekly earnings, absences,amount of sales or
production,supervisory reports on performance, and dates of and reasons for terminations.
REFERENCES: Available upon request