- Denise Josephs is seeking a position and has over 15 years of experience in administration, customer service, retail, criminal justice, and legal fields. - She has a Bachelor's degree in Sociology from Bloomfield College and has strong computer, communication, organizational, and leadership skills. - Her background includes positions as an executive administrator, substitute teacher, sales associate, debt collector, and volunteer work in community outreach and auxiliary police services.

1. Denise A Josephs
Brandon, Florida 33511
deniseajosephs@gmail.com 862-397-9119
EDUCATION
Bloomfield College, Bloomfield, New Jersey May 2013
Bachelor of Arts in Sociology
SKILLS
Demonstrates great leadership ability. Supervise and train. Strong reception, recordkeeping, writing and interpersonal skills. Team
player, professional, hard-working, dependable, detailed and customer service oriented. Organized, creative, reliable, and vigilant.
Capacity to multi-task under pressure. Type 45 WPM. PC proficient in MS Office (Word, OneNote, Outlook, PowerPoint, Excel),
Internet Explorer, etc.
RELATED EXPERIENCE
ADMINISTRATION AND INSTRUCTION
St. John’s True Vision & Praise Ministries, Newark, NJ 01/2005—Present
Executive Administrator
 Execute demanding communication skills corroborating with pastors, community leaders, and members via phone, email,
Facebook, Linked-in, and other church social networking applications.
 Responsible for direct bookkeeping: financial (budgets, invoices, vouchers, checks, deposits) legal, pastoral, and member.
 Prepares, updates, certifies, and completes non-profit documents (letters, certificates, bulletins, calendar and travel itinerary).
 Perform member bookkeeping services, federal, and state reporting.
 Maintain records and scan receipts
 Collect and distribute mail and courier packages.
 Print and process document labels and invoices.
Assistant Probation Client Site Clerk 01/2009—12/2012
 Assisting probation clients with site duties.
 Log, track, and manage site timesheets and assignments.
 Calculate probation client’s hours.
 Providing general support to site supervisor and clients.
 Prepare e-files for new incoming probation clients.
 Update files with new and prospect client’s information.
 Scan, sort, and classify client’s records using Alphabetical, Chronological or Numerical order.
 Perform general office duties such as typing, operating office machines and sorting mail.
 Responsible for maintenance and ordering supplies.
 Operate equipment to print/produce labels for company materials for shipment distribution to various brand offices.
Assistant Director of Youth Summer Program (YIA) 07/2010—08/2012
 Coordinates summer youth program (YIA), plans summer itinerary, hosts and teaches “Virtues & Values” curriculum.
 Plans and works with community outreach in collaboration with City Officials, Community Leaders and Organizations.
 Assisted single parents with at-risk youths throughout the Newark vicinity.
 Conduct community outreach programs.
East Orange Board of Education, East Orange, NJ 09/2004—06/2007
Substitute Teacher
 Performed essential classroom instructional duties for Urban Schools working with Elementary to High School students.
 Provided educational continuity by utilizing provided lesson plans with creativity and inspiration to reach each student.
 Developed positive interactions with students, faculty, and administrators leading to direct assistance to Principal.
CUSTOMER SERVICE AND RETAIL
Macy’s, Wayne, NJ 11/2013—04/2015
Sales Associate/Cashier
 Assisted and expeditiously resolved customer concerns regarding policies and merchandise.
 Provided customers with recommendations on product selections with strong product knowledge base.

2.  Collect payments by accepting cash, checks, or charge payments from customers; making change for cash customers.
 Balances cash drawer by counting cash at beginning and end of work shift.
 Itemizes and total purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.
 Encouraged customers in upgrading products and adding additional warranties (increased company sales)
 Handled large cash flow of monies, issued refunds, credits, exchanges, and audited cash registers
 Strive to meet personal sales goals.
 Stay inform about new products, special sales, and promotions.
Vonage, Holmdel, NJ 07/2007—04/2008
Retention/Payment Processing
 Executed stipulations on handling customer complaints while empathizing and ensuring customer satisfaction.
 Resolved various customer service issues and compensated customers for poor connection of service.
 Granted various authoritative rights to grant customers with incentives to avoid cancellations and save services.
 Troubleshoot and escalated unrelated and specific phone service issues.
 Maintained 95% rating on QA calls with 5% on auto fail; also, averaged 72% retention on daily calls.
 Developed deep knowledge of features and benefits of products.
CRIMINAL JUSTICE AND LEGAL
JBC Legal Group & Associates, Bloomfield, NJ 01/2002—07/2002
Debt Collector (Temporary)
 Located and notified customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.
 Received payments and posted amounts paid to customer accounts.
 Recorded and updated customer notes to company CACS (computer assisted collection system). Advised customers of
necessary actions and strategies for debt repayment.
 Performed various administrative duties for assigned accounts relative to address changes, deceased customers, and purges.
INTERNSHIP
Superior Court of New Jersey, Newark, NJ 2012—2013
Probation Services Clerk
 Assist probation officers in the daily routine of fiduciary processes under the direction of the Master Probation Officer.
 Attends Court proceedings as a facilitator to Probation Officers providing legal findings and processed updates.
 Compiles and Inputs client hearing judgments to database; Observes, studies, and utilizes case management techniques.
 Completes monthly court Comprehensive Enforcement Program Calendar and maintains daily logs for weekly review.
VOLUNTEERING AND JUDICIARY LAW
Superior Court of New Jersey, Newark, NJ 2011—2013
Juvenile Conference Committee
 Meets in collaboration with advocates of juvenile delinquents for youth intervention policies and reduced legal infractions.
 Gathers pertinent case information to make informed decisions and provide positive alternatives.
 Helps build collaboration between court and community to respond effectively to juvenile delinquency.
Community FoodBank of New Jersey, Hillside, NJ 2011—2012
Assistant Caseworker
 Assisted caseworkers with client’s assessment to follow through with financial help and connections to available resources.
 Attending to clients during personal crisis and emergencies.
 Conducting evaluations of client’s needs and statuses for services
 Interviewing clients to collect data on health, education, household, etc.
 Meeting with client’s to assess how they are managing their circumstances.
 Provide information about applying for aid and governmental benefits.
East Orange Police Department, East Orange, NJ 2002—2003
Auxiliary Police Officer
 Studied and trained in the area of civil and business order to preserve and promote peace and community relations.
 Prevented crime, protected life, and properties for local neighborhood venues by foot and bike patrol.
 Assisted crowd and traffic control for shopping communities, local concerts, and festivals.
References Available Upon Request