1. Erika Cabrera
1555 NE 121st
Street  ,North Miami Fl 33161 Phone: 407.209.7644  Email: emc294@jwu.edu 
Professional Summary
Motivated young professional who is well versed in, customer Service, human resources, sales, marketing, and
childcare with 4 years in demanding fast-paced business environments, seeking professional development
within a reputable company
Skills
Experience
Human Resources Manager: Annex Incorporated Jul 15- Jan16
• Facilitated a fast-paced and dynamic entrepreneurial environment.
• Oversaw HR training, coaching, mentoring and staff retention.
• Served as the primary point of contact for incoming media calls, including requests for meetings and
interviews with company executives and experts.
• Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
• Conducted background checks on candidates by obtaining information from law enforcement officials,
previous employers and references.
• Captured key feedback from employees during exit interviews.
• Coordinated employment offers with management and extended offers to selected candidates.
• Entered personnel and subcontractor data into a central database.
• Coordinated and conducted new hire pre-interviews.
Identified development opportunities and succession gaps.
Super Soccer Stars Feb14- Jan15
 Represented and endorsed the Super Soccer Star's brand.
 Taught a range of soccer-specific skills in a clear, safe manner to children of 1-12 years of age.
 Acted as a positive role model for team participants and in the community.
 Developed positive relationships with parents, schools and the community.
 Successfully developed and executed lesson plans for students of each age group collaborating fun,
training, and safety.
 Exhibited sound judgment while executing coaching responsibilities and functions.
• Customer Service
• Campaign development
• Retention and reactivation strategies
• Competitive and strategic planning
• Public relations
• Customer Service
• Account Manager
• Staff recruiting and retention
• Top-rated sales performance
• Fluent in English and Spanish
• Team Player
• Critical thinking
• Attention to detail
• Negotiation skills
• Superior verbal and written
communication
• Outstanding interpersonal skills

2. 2
Teller- Wells Fargo Bank- Aventura Fl Feb14- Jan15
 Greeted customers promptly, received and processed all teller transactions including, but not limited to;
deposits, withdrawals, payments, etc.
 Assessed clients' financial situations to develop strategic financial planning solutions.
 Collaborated with the compliance department to eliminate procedural errors and margin breaks.
 Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and
objectives.
 Up-selling banking products and services to meet quarterly sales goals.
Account Manager- Rockwell Marketing- Ft Lauderdale Mar13 – Dec13
• Followed up with, and generated new leads of the fortune 500 Company, AT&T, on the U-verse
Campaign, providing face-to-face B2C sales and marketing.
• Obtained office record of being the fastest promoted team leader by surpassing sales goals.
• Managed territory of 200 clients.
• Contacted new and existing customers to discuss how their needs could be met through specific products
and services.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
security practices.
Sales Representative- Urban Outfitters- Aventura Mall Oct 2012 - Mar 2013
 Answered questions regarding the store and its merchandise.
 Demonstrated use and care of merchandise.
 Greeted customers and ascertained customers' needs.
 Organized racks and shelves to maintain the visual appeal of the store.
 Operated a cash register for cash, check and credit card transactions with 100% accuracy.
 Completed all point of sale opening and closing procedures, including counting the contents of the cash
register.
 Shared best practices for sales and customer service with other team members to help improve the
store’s efficiency.
Education
Johnson & Wales University Bachelors of Marketing May 2016
High School Diploma May2012