The candidate seeks to succeed in a customer service career where they can help solve problems and care for customers. They have over three years of experience in background investigation and research operations where they verified education, employment, and other records. They also have a range of other customer service experience in retail, insurance, and technical support.

1. OBJECTIVE
My career plans are to succeed in the Customer Service field and also to exceed every
expectation of my employer. The reason I choose to work in the field of Customer
Service and Research Operations is because I am very detailed oriented, very
empathetic of others, reliable, and I love solving problems and taking care of customer
concerns. I am also very patient and cooperative when it comes to helping people
whether it be a relative, friend, customer, and co-worker.
I see myself being very successful in the field of customer service, especially
background investigation, due to having plenty of experience from previous employers
and I am very confident that I have met every expectation as an employee with my past
employers.
WORK EXPERIENCE
Closer - Background Investigation/Research Operations
CARCO Group Inc. |
Closer
January 2014 - October 2016
CARCO Group Inc. | Tulsa, Oklahoma
My job duties as a Closer in Research Operations included quality assurance, viewing
candidate resumes and checking for any discrepancies, verifying candidate's past and
current education, employment history, military enlistment, professional credentials, and
DOT (Department of Transportation) regulated information. I also was responsible for
gathering reports and forwarding the cases off to clients in order to make a hiring
decision based off the verification obtained from outside sources.
Customer Communications, Customer Care, Background Screening,
Cashier - Cashwrap
November 2014 - January 2015
Sephora | Tulsa, Oklahoma
I was a part-time cashier working during the holiday season while currently being
employed full time with CARCO Group (most recent employer). My job duties included
cash handling, organizing products, gift wrapping, and cleaning duties before opening
and closing.
Cash Handling, Customer Service,
Temp Employee - Research Associate
January 2014 - May 2014

2. Primary Services Staffing Agency | Tulsa, Oklahoma
During this time of employment with Primary Services, I was hired through the staffing
agency to work an Assignment with CARCO Group Inc. My job duties at this time were
to contact outside sources for verification such as high schools, universities, past and
current employers, military personnel, and many more.
Typing and data entry, Research and data analysis,
Customer Service Representative
June 2012 - March 2013
Kforce Inc. - Metlife. | Tulsa, Oklahoma
I was a Group Life Product Representative who spoke to employees who had group
universal life insurance polices through their employer. (Citigroup, Sanofi, Eastman
Kodak, etc). I would send out forms to update beneficiary records, cash fund
contribution, increase/decrease face amounts, and much more. I also processed
request for participants who wished to take out financial transactions against their
policy, such as loans and withdrawals. These duties also included filing death claims.
Customer Care, Customer Communications, Typing and data entry,
Temp Employee/Clerical
March 2012 - May 2012
Express Employment Professionals | Tulsa ok
Provided excellent customer care service skills, cash handling, filing paperwork,
organizing, data entry, and custodial work.
Customer Service, Data Entry, clerical,
TSR (Technical Support Representative)
May 2011 - September 2011
Directv, Inc. | tulsa
Provided customer care solutions via phone, provided technical support steps to assist
troubleshooting an issue due to cable and satellite malfunctions.
Customer Support, Technical Support, Billing,
Cashier
June 2009 - April 2011
Mathis Bros. Furniture Co., Inc. | Tulsa, Oklahoma

3. Submit finance applications for credit approvals/denials, cash handling, scheduled
delivery/pick up dates, and did daily duties around the department which included
cleaning up the office before store opening and closing.
Customer Care, Customer Service, Cash Handling,
Telemarketer
January 2008 - April 2008
Tcim Services, Inc. | Tulsa, Oklahoma
Provided customer care and sales through outbound calling. Our goal was to sell a
purchase protection plan to Wells Fargo Bank customers for a low price of 10.95 with a
free thirty day trial. Each sale was a three percent commission as well as hourly pay.
Customer Communications, Navigating thorugh several computer systems. ,
EDUCATION
High School or equivalent, High Scool Level Only ,
August 2006 - February 2010
Memorial High School/ Oklahoma Department of Education | Tulsa, Oklahoma
Standard High School courses, however, I received my GED awarded from the
Department of Education.
SKILLS
Research and data analysis Expert
Customer Care Expert
Navigation Expert
TYPING Expert
Technical Support Expert
Telemarketing Intermediate
INTERESTS
Writing poetry , Writing , Research , Books/Reading , Poetry