1. Marshaena Tyson
(407) 300-2090
6 Patmore Ash Way
Apopka, FL 32703
Mtyson5@mail.valenciacollege.edu
OBJECTIVE
I have eight years in experience with customer service, working with customers providing excellent customer
service in Orlando. I am looking for a employment opportunity that can teach me more skills. I am also looking for a
employment opportunity in which I can grow with the company.
WORK EXPERIENCE
Dates Attended:05/2012 -currently still employed
Company Name: Walgreens Pharmacy Care Center
Primary Responsibilities: To assist Patients with processing prescriptions refills over the phone. Assist Doctor
offices, competitor Pharmacist, and insurance companies with patients prescriptions as well. Navigate between
numerous software to fax doctors,look into insurance information on patients,and submit/compose notes.Also
maintain a 90 to 120 second call time rate. Provide excellent customer service as well to the patient.
Dates Attended:07-01/2011 – 08/05/2011 (seasonaljob)
Company Name: Morgan Ministries (youth advisor)
Primary Responsibilities: To perform duties such as answering the phone, typing up permission slips, faxing and
filing paper work. I would input information in the company data base for each client as well. I would compose
member’s invites to certain events the company hosted.I composed many different letter to different company’s
outlining our objective and goal as a company helping the youths in Pine Hills, Florida asking kindly for

2. consideration for helping the company with donations.I would also advertise in many different ways our fundraiser
for the children in flyers around the community and flyers via internet.
Dates Attended:01/25/2009- September 03,2010
Company Name: West at Home
Primary Responsibilities: To provide customer service over the phone to inbound customers.I would assist
customers with information in regarding their questions and issues they have about a product or their account.I
would place, modify, replace, and cancel orders. I would also track orders for customers via UPS and FedEx. Also,
as each customer calls in for any type of information I would also note their account for the company’s knowledge
and future agent’s knowledge.
Dates Attended:03/01/2009- 01/14/2010
Company Name: Wal-Mart
Primary Responsibilities: Operate and run a cash register and provide excellent customer service to our customers. I
would also process refunds and exchanges in the customer service department. Duties also included conducting
price check as well.
Dates Attended:05-/03/2009- 02/16/2010
Company Name: Marriott Vacation Club
Primary Responsibilities: To contact reward members and book them for vacation packages with our resorts.I
would also contact the reward member to schedule their dates and also change vacation locations upon request by
the Marriott Reward Customer. I would also collect deposits amount on their vacation package to lock in their
special promotion price for their package.

3. Dates Attended: 07/05/2011 – 01/12/2012
Company Name: Jaguar Technologies
Primary Responsibilities: I would confirm appointments with our Bright House customers via telephone,
start/stop/delay/ jobs in our job tracker "company system", I would add on/take off, and activate equipment for
technicians via telephone,I would add notes onto customers’accounts,I would soft disconnect services,I would set
up services and also assign them to technicians and I would also perform live surveys with customers on our
technician overall job.
EDUCATION
Institution: Valencia Community College
Degree: A.S.
Completion Date: 05/2016
Description: I am currently in schoolat Valencia Community College pursing my Associates Degree. My Major is
Criminal Justice. I am currently a 3.6 GPA student.