1. Leonard C. Parker III
12001 Old Columbia
Silver Spring, Maryland 20904
(301)-674-5336
Lparker15703@gmail.com
Professional Profile
I am an ambitious and dedicated professional with over 4 years of experience in customer service. Skills include
ability to work well with others, organization, and assisting people with setting and accomplishing goals, as well as
leading to solve, eliminate, and prevent substantive issues and problems.
Education
December 2013 Norfolk State University Norfolk, VA
Bachelor of Political Science
Experience
July 2014 Career T.E.A.M Washington, D.C.
Case Manager
 Supervise and document clients’ progress
 Assist in ensuring clients’ needs are met and providing resources needed
 Provide professionalsupport and supportive counseling
 Create career opportunities goals, and monthly plans for clients
 Engaging and reengaging 120+ customers to participate with the program
 Remove and prevent barriers for customers
 Implemented new ideas to assist customers to improve company’s participation percentage
Nordstrom
Retail sales - women shoes
 Designed monthly customer service trainings implementing new ideas that maximized customer
satisfaction
 Dominated daily revenue goals by exceeding the daily projected goal amount of at $1,000 a day
 Ensured customer’s confidence and satisfaction
 Orchestrated sales plans to increase daily revenue goals
January 2014-April 2014 Service link Loancare Norfolk, VA
Customer Service Specialist
 Heavy inbound and outbound calls to customers to determine foreclosure alternatives and opt over 100
customers into specific programs.
 Reviewed loss mitigation options with customers.
 Collected financial information submitted by over 100 borrowers.

2.  Ability to explain all workout options within company / investor / insurer guidelines and know the
requirements of each option.
 Remained in compliance with all federal, state,agency and internal collection regulations and guidelines.
 Provided professionalcustomer service in an accurate and timely manner.
 Resolved accounts in a time-sensitive manner.
 Maintained a positive, problem-solving approach and positive relationships within a team environment.
 Provided feedback to management for ideas on process improvement.
 Achieved monthly goals set forth by management exceeding over a million.
 Provided personalattention to each client in a professional and responsible manner.
July 2013-August 2013 Crestar Health Norfolk, VA
Assistant Counselor
 Mentored and assisted youth with daily activities.
 Referred 400 youth to behavior specialist so the child could receive the necessary help.
 Documented behavior of youth to pinpoint behavior issues.
June 2013-August 2013 Best Family Moving and Storage Norfolk, VA
Mover
 Moved consumers’ goods from one designated location to the next.
 Received and documented payments from consumers exceeding $5,000.
 Maintained cleanliness of transport vehicles.
 Drove transport vehicles from one designated location to the next.
June 2013 – August 2013 Camp Ramapo Norfolk, VA
General Counselor
 Collectively worked with other staff to oversee program activities and daily routines for the camp
attendees.
 Counseled 23 youth with developmental disabilities, such as autism, bi-polar, down syndrome and
behavioral dilemma.
February 2012- December 2013 Norfolk State University Library Norfolk, VA
Office of Information Technology Student Assistant
 Assisted students with computer complications.
 Monitored computer lab to ensure rules and guidelines are being followed.
February 2011 – August 2011 Brambleton Community Outreach Center Norfolk, VA
Volunteer
 Assisted youth with homework.
 Participated in mentorship programs.
August 2008- August 2009 Volunteers of America Philadelphia, PA
Residential Program Counselor
 Worked with seven different consumers to assure,promote, and carry out independence.
 Counseled clients with mental and behavioral disabilities in times of depression,anger, or any type of
instability.

3. Good Morning!
Through my professional network I was made aware of the open positions with your company. I am extremely
interested to inquire more about the opportunity. I have a background in customer service and sales with 4 plus
years of experience.
I understand how tight your schedule may be, but I would greatly appreciate a few minutes of your time. I have
attached my resume, if possible I would like to call you July 10 to discuss potential employment match. In the
meantime, feel free to contact me via email or phone with the information listed below. Thank you for your time
and consideration.