Antynette Nelson is seeking a full or part-time position in Georgia, North Carolina, or South Carolina. She has over 8 years of experience in customer service roles, including her current role as an Individual Assistance Specialist with FEMA. Previously, she worked as a Data Prep Technician for Blue Cross Blue Shield and as a Photo Specialist at Walgreens. Nelson has a Bachelor's Degree in Health Science from South University and Phlebotomy Certification from Midlands Technical College. She is proficient in Microsoft Office and claims processing systems. References are available from her supervisors at FEMA and Blue Cross Blue Shield.

1. Antynette Nelson
2225 Martin L King Blvd
Hopkins, SC US
Day Phone: 803-312-1128
Email: antynettenelson@yahoo.com
Professional Summary
Accomplished and awarded student of Bachelors of Health Science. Developing with the ability to
maintain, and organize related and required information sufficiently.
Availability:
Job Type: Permanent
Work Schedule: Full-Time, Part-Time
Desired locations:
United States - GA – Augusta United States - GA – Atlanta United States - NC - Carolina Beach United States -
NC – Charlotte United States - NC – Fayetteville United States - SC
Work Experience:
Federal Emergency Management
Wilson Blvd
Blythewood, SC 29016 United States
12/2015 - Present
Salary: 31,000.00 USD Per Year
Hours per week: 40
Series: 0089 Pay Plan: Other Grade: N/A
This is a time-limited appointment or temporary promotion
Individual Assistance Specialist (This is a federal job)
Duties, Accomplishments and Related Skills:
• Communicate directly with disaster survivors, to discuss case status and provide clarification with the assistance
process, disaster assistance programs, and the current status of their case.

2. XXX-XX-2903 Antynette Nelson
803-312-1128-antynettenelson@yahoo.com
• Verify applicants’ information for disaster assistance.
• Provide customer service to disaster survivors, regional staff, community and others.
• Thoroughly review issues to be addressed in order to assist disaster survivor.
• Review disaster assistance needs, prepare supporting documentation, and forward to supervisor for further
action.
• Provide applicants with appropriate referrals to other Federal, State and local agencies, voluntary organizations,
and faith based organizations.
• Verify applicant’s cases that are referred to Individual Assistance Program. Refer individual applicant for further
case inquiries.
• Request and review additional information and/or documentation from the applicant and verify information is
complete and appropriate.
• Provide information regarding Individual Assistance programs to internal and external partners.
• Review cases and identify issues that need to be addressed
• Completed Casework on over 500 cases. Provided documentation and recommendations for applicants in
Transitional Sheltering Program. Provided accurate and appropriate information in response to applicant inquiries.
Demonstrated mastery of courtesy call script within specified timeframes. Worked with upper management to
ensure program requirements were effectively met. Interviewed applicants to determine what services would best
address their needs. Advised applicants on community resources, made referrals and help applicant develop
housing plans. Verified that information in NEMIS was up-to-date and accurate.
Supervisor: Kathy GREENE (202-769-7876)
Okay to contact this Supervisor: Yes
Blue Cross Blue Shield (Kelly Services)
Percival Rd
Ballentine, SC 29002 United States
12/2013 - 12/2015
Salary: 18,000.00 USD Per Year
Hours per week: 40
Data Prep Technician II
Duties, Accomplishments and Related Skills:
• Reviewed health insurance claims for determination of payment: researched claims for multiple providers in
accordance with departmental policies and procedures
• Assisted area management in promoting customer service and satisfaction
• Minimized errors by achieving a quality controlrating of 90% or higher
• Abided to HIPPA regulations and guidelines and use ICD9 coding procedures to verify proper procedure codes
to stated procedure
- Personal computer proficiency with an emphasis on accuracy
Supervisor: Annette Scott (803-264-1919)
Okay to contact this Supervisor: Yes

3. XXX-XX-2903 Antynette Nelson
803-312-1128-antynettenelson@yahoo.com
Walgreens
Augusta Rd
West Columbia, SC 29169 United States
09/2010 - 06/2014
Salary: 18,000.00 USD Per Year
Hours per week: 40
Photo Specialist
Duties, Accomplishments and Related Skills:
• Reported to assigned area in a timely manner
• Operated photo processing equipment while assisting area managers in promoting customer service
• Provided friendly, courteous and prompt service to customers while operating the cash register, merchandising,
inventory, building displays and maintaining a clean and conducive work environment
* Filled customer prescriptions and practiced Biosafety by disposing out of date medication properly.
Supervisor: Mike Serge (803-791-3676)
Okay to contact this Supervisor: Yes
Education:
South University Columbia, SC United States
Bachelor's Degree 03/2015
GPA: 3.0 of a maximum 3.0
Credits Earned: 120 Quarter hours
Major: Health Science
Relevant Coursework, Licenses and Certifications:
Emergency and Disaster Management
Epidemiology and Disease Control
Ethics in Healthcare
Medical Informatics
Complementary and Alternative Health
Public Health Policy
Special Topics in Public Health
Issues in Public Health
Healthcare Delivery and Organization
Midlands Technical College West Columbia, SC United States
Technical or Occupational Certificate 12/2010
Major: Phlebotomy Certification

4. XXX-XX-2903 Antynette Nelson
803-312-1128-antynettenelson@yahoo.com
Job Related Training:
Accomplished, customer service advocate and student for eight years, learning how to respond to
administrative problems brought to the supervisor’s attention by members of the staff or management. In
previous employment mastering how to process incoming and outgoing materials such as correspondence,
reports, memoranda, and other forms of written communication.
References:
Name Employer Title Phone Email
Virgilio
Perez (*)
Federal Emergency
Management Assistance
Emergency Management
Program Specialist
virgilio.perez@fema.dhs.gov
Annette Scott
(*)
Blue Cross Blue Shield
Provider Services
Supervisor
803-264-
1919
annette.scott@bcbssc.com
Charlotte
Fritts (*)
Federal Emergency
Management Assistance
Human Services Specialist
540-532-
2561
(*) Indicates professional reference
Additional Information:
Great computer skills working with Microsoft Word, Power Point, Excel, Outlook, Publisher, GetPaid, Oracle,
AS400, 10-key, and type 45WPM,NEMIS