Kelley James is seeking a customer service position where she can utilize her experience. She has over 10 years of experience in various customer service, administrative, and healthcare roles. Her experience includes reservation specialist and administrative assistant roles at Clarion Hotel and Lem Turner Collision from 2005-2012. She also worked as a pharmacy technician at Winn Dixie Pharmacy from 2004-2008.

1. K E L L E Y J A M E S
2556 Burgoyne Dr  Jacksonville, FL  Telephone No: 904-610-8558  mikellejames.lockley364@gmail.com
OBJECTIVE
Seeking a position in a people-oriented organization where I can maximize my Customer Service experience in a
challenging environment to achieve business objectives and goals.
RELEVANT EXPERIENCE
Clarion Hotel
Lem Turner Collision
Winn Dixie Pharmacy
Reservation Specialist
Administrative Assistant
Pharmacy Technician
2011 - 2012
2005 - 2008
2004 - 2008
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Customer Service
 Informed customers about various reservation options available to them
 Responsible for the appearance, neatness and attractiveness of the hotel front desk area and lobby
 Performed all duties of a customer service and reservation team member
 Generated reports and customer follow-ups
 Supervised and directed hotel staff regarding the check-in and check-out of hotel guests
 Trained, coached and counseled staff
.
Administrative
 Provided information and administrative support to senior management
 Maintained complete records of every employee from hire to end of employment
 Implemented company benefit policies
 Assisted in job advertisement process through local radio commercials
 Learned and followed company policies and procedures
 Handled high inbound call loads via multi-line phone system
 Responsible to disbursement of petty cash to various company departments and balanced account
regularly
EMPLOYMENT HISTORY
Clarion Hotel
DCPS/Kelly
Williams Sonoma (Seasonal)
Lem Turner Collision
The Bridge
Dr. Charles C. Greene
Winn Dixie
Reservation specialist
Paraprofessional
Retail Clerk
Admin Ass./ Paint prep Tech.
Art Teacher/ Teacher Ass.
Office Clerk
Cashier/Pharmacy Tech.
2011-2012
2011-2012
2008&2009
2005-2008
2003-2005
2004-2005
2003&2005-2008
Jacksonville , FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
Jacksonville, FL
EDUCATION
 William M. Raines Honors Graduate, 2003
 Florida State College of Jacksonville, Associates 2007
 University of North Florida, Bachelor’s of Arts 2009