Brittany Norris is seeking a full-time position utilizing her teamwork skills and focus on customer service. She has a bachelor's degree in film from UNLV and experience in various customer service roles including at medical offices, retail stores, and as a martial arts instructor. Her resume highlights core competencies like communication, leadership, and organizational skills.

1. Brittany Norris
I am an energetic person seeking a full time position with a company where I can
utilize my teamwork attitude, and focus on customer service in the development of
my career. I am open to new opportunities and enjoy learning new skills that can
complement my educational background and experience.
Las Vegas, NV 89130
brittsurfergirl@aol.com - (702) 235-7642
Core Competencies
▪ Teamwork Oriented ▪ Good Communication ▪ Experienced Instructor
▪ Integrity ▪ Flexibility ▪ Organizational Skills
▪ Leadership Skills ▪ Customer Service ▪ “People Person”
Education/Achievements:
University of Nevada at Las Vegas (Graduate: December 2014)– Film Major (3.00 GPA)
Dean’s Academic Honor List – Fall 2009
Disney College Program (Walt Disney World, Florida) – Spring Semester 2010
4th Degree Black Belt – Songahm Taekwondo (Instructor)
Nevada State Sparring Champion – 2nd/3rd Degree Black Belt 2005
Authorized to work in the US for any employer
WORK EXPERIENCE
Front Office Medical Specialist and Supervisor
J Woodson Dermatology and Associates - Las Vegas, NV - January 2015 to Present
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or
referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling
appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery
compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients'
anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment
information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and
updating personal and financial information. Obtains revenue by recording and updating financial information;
recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting
third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory
level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies;
scheduling equipment service and repairs. Helps patients in distress by responding to emergencies.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Maintains operations by following policies and procedures; reporting needed changes.
Contributes to team effort by accomplishing related results as needed.
Skills Used
PRIMARY RESPONSIBILITIES
Answer phones
Route calls to specific people.
Answer inquiries about company.

2. Greet visitors warmly and make sure they are comfortable.
Schedule meetings and conference rooms.
Make coffee and set out food.
Ensure reception area is tidy.
Coordinate mail flow in and out of office.
Coordinate office activities.
Handle phone calls from people calling in sick.
Gather personal and insurance information.
Hand out employee applications.
Arrange appointments.
Cash out people when necessary.
Give visitors badges and direct them to where they can sign in.
Send email and faxes.
Collect and distribute parcels and other mail.
Perform basic bookkeeping, filing, and clerical duties.
Take and relay messages.
Update appointment calendars.
Schedule follow-up appointments.
Office Assistant and Customer Service
Phase One Consulting Engineers, L.L.C - Las Vegas, NV - 2006 to Present
Assist with office tasks associated with a family owned Civil Engineering business on an as needed basis.
Tasks include answering phones, returning messages, delivery of documents to clients and government
agencies, pickup and submittal of project documents to local agencies, filing, and use of computer for both
research on the internet, and sending and receiving of email. Professionally represent the business in a public
setting while completing the above tasks.
Cast member - Fashion Show Mall
Disney Retail Store - Las Vegas, NV - July 2013 to March 2015
As a part of the Disney Company, I am a permanent Part-Time employee that has been assigned to the latest
Disney Flagship Store in the Fashion Show Mall. This store is a state-of-the art Disney store, and I was hired as
part of the setup and opening Team, and was ultimately offered a permanent part-time position based on my
hard work and performance over the past seven months. I am responsible for customer service under very strict
guidelines and defined processes within the Disney Company. My tasks include successful customer service,
stocking, merchandising, advertising and a variety of cast member duties on a daily basis. Professionally
represented the business in a public setting while completing the above tasks, and was recognized as one of
the key employee's during the startup of the new store.
Studio Intern- Film Promotions and Screenings Summer/Fall 2012
Allied Integrated Marketing-THA (Sony Pictures and Paramount Pictures) - Las Vegas, NV - April 2012
to December 2012
Duties included representing Sony Pictures and Paramount Pictures as the local intern representative
responsible for the promotion and screening of feature film releases in Las Vegas. Acted as the single
intern responsible to handle these two accounts for the Las Vegas market while implementing the specific
promotions asked from these studios all while representing the studio's in the best possible light. Professionally
represented the Studio's for promotions and screenings in a public setting for the following releases:
Sony Pictures: Paramount Pictures
Premium Rush (August 2012) Madagascar 3 (June 2012)

3. Total Recall (August 2012) Katy Perry - Part of Me (July 2012)
Hope Springs (August 2012) Paranormal Activity 4 (October 2012)
Hotel Transylvania (September 2012) Here Comes the Boom (October 2012)
Looper (September 2012) Fun Size (October 2012)
Fitness Attendant - Customer Service
UNLV Recreational Wellness Center - Las Vegas, NV - August 2012 to August 2012
August 2012)
University of Nevada At Las Vegas - Wellness Center, Las Vegas, Nevada 2010 to 2012
Fitness Attendant - Customer Service
Duties include the daily service and monitoring of a variety of equipment and customers at the UNLV fitness
center. Daily activities include customer service, cleaning equipment, and assisting customers in the proper
use of exercise equipment all in a safe environment. The position requires constant interaction with a variety
of students, customers, and the public all while providing a safe and enjoyable experience during their
workout. Professionally represent the center in a public setting while completing the above tasks. I received
the "Employee of the Quarter" award in 2011 and 2012 as selected by management and fellow employees.
Cast member
Walt Disney World - Orlando, FL - March 2010 to May 2010
Disney Hollywood Studio Resort
As a part of the Disney College Program, I had the incredible opportunity to advance my strengths and interests,
meet guests and cast members from around the World and take part in educational opportunities students can't
get anywhere else. This truly unique program allowed me to network with leaders, take part in personal and
career development classes, and build transferable skills such as problem-solving, teamwork, guest service
and effective communication. The Disney education program is designed to give participants a comprehensive,
experiential-learning opportunity which will provide them an unparalleled enhancement to their academic and
professional careers. I was assigned to the Disney Hollywood Studio Resort at various Retail Shops and
locations responsible for customer service, stocking, merchandising, advertising and a variety of cast member
duties on a daily basis. Professionally represented the business in a public setting while completing the above
tasks.
Instructor
Team Matthews Black Belt Academy - North Las Vegas, NV - 2004 to 2010
North Las Vegas, Nevada 2004 to 2010
4th Degree Black Belt - Tiny Tiger (ages 3 -6) and Karate Kids (ages 6 to 14) Instructor
As a 4th Degree Black Belt, acted as the Tiny Tiger and Karate Kids instructor for ages 3 to 14 with specific
goals for each belt and rank testing on a (2) month cycle. Responsible for the overall instruction for that cycle
as outlined in the ATA curriculum and per the Chief Instructor. Position required me to help each child meet
specific measurable goals of the Chief Instructor and ATA, while working with a variety of skill and development
levels. Primary goal of the instructor was to help the children reach personal goals, develop confidence, and
meet the requirements of each rank while being a leader to the students.
EDUCATION
Bachelors Degree in Film Studies
University Of Nevada Las Vegas - Las Vegas, NV
2008 to 2014

4. SKILLS
FILM and ASSOCIATION EXPERIENCE
Rebel Film Association UNLV Las Vegas, Nevada 2008 to Present
Student Organization Diversity Association UNLV Las Vegas, Nevada 2008 to Present
48 Hour Film Festival (actor) UNLV Las Vegas, Nevada Fall 2009
Spring Flicks (crew – make-up/prop’s) UNLV Las Vegas, Nevada Spring 2010
“Reason to Be Pretty” (stage crew) UNLV Las Vegas, Nevada Fall 2009
“How I Learned to Stop Worrying and Love an Orange (actor) UNLV Spring 2010
Summer Productions (crew – make-up/prop’s) UNLV Las Vegas, Nevada Summer 2010