1. The document discusses an e-learning course developed by Universal Learning Systems and Context Learning Finland to teach diversity and cultural competence to employees in the Finnish customer service sector. 2. The course aims to increase awareness of diversity in the modern workplace, familiarize staff with diversity topics like universal design and equality, and make staff more comfortable dealing with cultural differences. 3. The course uses realistic multimedia like photo animations to feel familiar, includes real-life case examples, and supports interactions to engage learners. It can be easily updated and used for self-study or classroom training.

1. Change, Cultural Difference And Competitiveness: Innovative diversity e-learning in the Finnish customer service sector Dr Alan Bruce Universal Learning Systems, Ireland Teemu Patala, Ari Ketola Context Learning Finland EDEN, Gdansk: June 2009