Executive Secretary Training Course at Zabeel Institute – Dubai | Abu Dhabi | Sharjah
The Executive Secretary Training Course / Admin Assistant Training Course offered by Zabeel Institute ensures that our students gain expertise in practical and theoretical knowledge, along with efficient administrative and secretarial skills, which would help them to be successful in any industry, thereby increasing their career opportunities. Our Secretarial Course focuses on both on skill building and Employability factors
Navigating the world of personal assisting can be confusing at first, as not many employers ask for specific qualifications and not many are offered during formal education. One of the best ways to build your CV in preparation for obtaining a job as a PA or an Administrative Assistant is to take an Executive Secretary Training Course in Dubai.
Zabeel Institute offers professional qualifications to an array of Administrative professionals. The quality of syllabus and delivery of the Secretarial course is rigorously monitored to ensure our accredited standards are of the highest level.
There are qualifications delivered by our accredited training providers for:
• Executive Assistants
• Executive PAs
• PAs
• Office Managers
• Secretaries
• Administrators
• Receptionists
For more information on Executive Secretary Training Course: http://bit.ly/2OfQ9Xv
Call: 00971 4 3974905
WhatsApp:- 00971508530428 / 00971504845436 / 00971503068426
Email: mail@zabeelinstitute.ae
2. PROFESSIONAL
EXECUTIVE SECRETARY
OFFICE ADMINISTRATOR
EXECUTIVE Secretary – INTRODUCTion:
Operational and Business management is growing exponentially and there are high demand for multitalented
secretaries with expertise in a range of skills.
Definition
“ A secretary shall be defined as an executive assistant who possesses a mastery of office skills, demonstrates the
ability to assume responsibility without direct supervision, exercises initiative and judgment, and make decisions
within the scope of assigned authority”
(Webster’s new world Secretarial handbook, Prentice-Hall, New York,1989,p.4)
Learning from a well reputed institute, is what every executive desires. The Executive Secretary/Administrator
Training Course offered by Zabeel Institute ensures that our students gain expertise practical and theoretical
knowledge, along with efficient administration and secretarial skills, which helps them to be successful in any
industry, thereby increasing their career opportunities.
COURSE Objective
The Objective Of the course is to provides a comprehensive education and enhance the knowledge of those
candidates who are in general administration, projects , secretaries etc. By completing the Professional execu-
tive Secretary course, students will understand:
Duties of administrative assistant, time management, Scheduling appointments, Organizational structure,
Minutes, Memorandums, Improve office efficiency, handle office stress, handle work related problems, Oral
communication, mail processing, understanding the technologies in the office, record management, plan for
meetings, Conferences, supporting your Manager, Diary Management, Streamlining the office, business skills
Communication & business writing skills, Office Administration.
Certification Benefits
A professional certification shows employers, clients and associates that you are committed as a professional
and that you have an internationally recognized mark of excellence.
• Capability to assume greater responsibility • Recognition and respect from employers & peers
• Career advancement • Potential pay and bonus increases
• Increase in confidence and self-esteem • Greater assurance of employability
3. COURSE Coverage
MODULE 1: ExeCUTIVE Secretary
Level 1 ExeCUTIVE Secretary/Office Administrator (18 Hrs.)
1: Office Management 2: Skills for Administrative Assistants
3: Business Documentation Skills 4: Business Correspondence
Level 2 Advanced Management Skills for Executive Secretaries/Office Administrators (12 Hrs.)
1. Organizational Planning 2. Advanced Communication
3. Advanced Administration 4. Team Skills
MODULE 2: E-Office for EXECUTIVES.
MODULE 3: DOCUMent Control.
Other COURSES SUITable for ExeCUTIVE Secretaries:-
Shorthand Business English
Financial Accounting Presentation Skills for Executives
4. Detailed COURSE Content
level 1.1: Office Management
Overview for the New Administrative Assistant
Why Are You Needed? What Do Employers Want?
Interview Tips Your Apprenticeship
Daily ROUTIne
Your Office Your Workstation
Office Supplies Reference Works
Work Planning Dictation and Transcription
Your Employer’s Office The Intangibles
Telephone Usage
Telephone Manners Taking and Transferring Calls
Taking Messages Screening Calls
Protecting Your Employer Courtesy
Telephone Etiquette Tips Often-Used Numbers
Telephone Companies Domestic Long Distance Calls
Domestic Information International Long Distance Calls
Special Calls Voice Mail Etiquettes
Answering Services
5. Mail Services and Shipping
Beyond a Letter and a Stamp Addressing for Success
How Your Company Can Receive the Benefits
Postal Automation: Encoding for Business Mailers
Metering Packaging
U.S. Postal Service Mail Services Forwarding First-Class and Other Mail
Other Special Mail Services Information on the Internet
Alternative to the USPS
Travel Arrangements
Today’s Business Traveler Getting the Trip Underway
Doing It Yourself Transportation Reservations
Using a Web-Based Travel Service Using a Travel Agency
The Itinerary Before-the-Trip Checklist
International Travel Time Zones
International Currencies
Meetings
Anatomy of a Meeting Types of Corporate Meetings
Scheduling Meetings Meeting Agencies
Meeting Minutes Conferences
Scheduling Meetings Using Microsoft Outlook’s Calendar
Time Management
Overview of Time Management Controlling Procrastination
Maintaining an Active List Creating Action Plans
Keeping a To-Do List Scheduling
Keeping ACCURATE Records
A Critical Duty Getting Ready
Basic Filling Systems File Cabinets
6. Level 1.2: Skills for Administrative Assistants
YOUR FUTURE
Growing as the Company Grows Learn About the Business
Upgrade Your Skills Recognizing a Time for Change
Finding a New Job Your Resume
The Interview
Presentation Skills
Why Make Presentations? Preparing Your Presentation
Delivering Your Presentation Group Presentations
CommUNICATIons Skills
Giving Feedback Listening
Nonverbal Communications Interviews
Office Management and SUPERVISION
The Role of the Office Manager Building Trust with Your Team
Conflict Management
Level 1.3: BUSINESS DOCUMentation Skills
The BUSINEss Letter
Appearance Paragraphing
Parts of a Business Letter Beginning the Letter
Contents Closing the Letter
A Last Look Letters written by the Administrative Assistant
Routine Letters Interoffice Memorandums and E-Mails
Paper Selection Envelopes
Labels
Other Written CommUNICATIONS
Reports Documenting Sources
Report Templates Press Releases
Tables Editing and Proofreading
Forms of Addresses
Some Additional Guidelines
Legal DOCUMEnts and Terms
Grammalogues Document Formats
Notary Public Forms Codicils to a Will
Agreements and Contracts Proxy
Glossary of Legal and Real Estate Terms
7. Level 1.4: BUSINESS Correspondence
Grammar
The Parts of Speech Nouns
Verbs Adjectives
Adverbs Pronouns
Prepositions Conjunctions
Articles, Determiners & Quantifiers Interjections
LANGUAGE Usage and Style
Sentence Subject Subject-Verb Inversion
Subject-Verb Agreement Predicates
Objects Complements
Modifier Placement Noun Phrases
Prepositional Phrases Appositive Phrases
Absolute Phrases Infinitive Phrases
Gerund Phrases Participial Phrases
Clauses Sentence Fragments
Sentence Variety Resumptive and Summative Modifiers
Modifier Placement Other Ideas on Sentence Variety
Sentence Types Compound Sentences
Transitions Avoiding Redundancies
Phrases and Words to Omit Clichés
Unbiased Language
Common English Usage Problems
Language: Key to Your Success Verbose Expressions
Correct Usage Problem Pronouns
Dangling Participles
Spelling
Dictionary Uses Plurals
The Suffix Irregular Spelling
Capitalization Confusing Homonyms
American English and British Differences Compound Words and Hyphenation
Negative Formations Commonly Misspelled Words
PRONUNCIATION
Perfecting Your Speech Words List
PUNCTUATION
Purpose of Punctuation The Period
The Comma The Question Mark
The Exclamation Point The Semicolon
The Colon Quotation Marks
8. NUMerals
Italics The Apostrophe
The Dash Ellipses
Parentheses Brackets
The Hyphen The Slash
Words or Figures? Dollars and Cents
Time Dates
The Hyphen Ages
Dimensions Weights and Measures
Percentages Page Numbering
The Abbreviation for Number Plurals of Numbers
Roman Numerals
Level 2: Advanced Management Skills for EXECUTIVE Secretaries/Office Administrator
Level 2.1: Organizational Planning
Critical thinking and decision making Strategic planning
Communicating mission and values Allocating resources
Level 2.2: Advanced CommUNICATION
Nonverbal Presentation techniques
Legal issues Professional protocol
Level 2.3: Advanced Administration
Mentoring and training Conducting research
Coordinating projects Delegating and empowering
Level 2.4: Team Skills
Team building and leading Group problem solving
Resolving conflict Conducting meetings
MODULE 2: E-Office for EXECUTIVE Secretary
Keyboard Speed Development
Advanced MS Word (Text Production, Word Processing and Graphics)
Advanced MS Excel (Spreadsheets, Charts and Graphics)
Microsoft PowerPoint (Computerized Presentations)
Disk and file management (Microsoft Windows)
Usage of Internet
E-mail using Microsoft Outlook
9. Effective utilization of Microsoft Office Applications in a modern office.
Desk Top Information Management using Microsoft Outlook 2003.
PC Hardware familiarization, Local Area Networking & Internet sharing techniques.
Trouble shooting of common errors in Windows and applications.
Do it your self / Data back up solutions / Live assignments.
MODULE 3: DOCUMENT Control
Storage: Where will we keep our documents? How much can we spend to store them?
Retrieval: How can people find needed documents? How much time can be spent looking for them?
What technology options are available for retrieval?
Filling: How do we organize our documents? How do we ensure documents are filed appropriately?
Storage: How do we protect against the loss, tampering or destruction of documents? How do we keep
sensitive information hidden?
DISTRIBUTION: How do we get documents into the hands of people who need them? How much can we
spend to distribute the documents?
OUR Accreditations:
UNITED ARAB EMIRATES
MINISTRY OF EDUCATION