Sussex Partnership NHS Foundation Trust - one of the partners working with NHS Improving Quality on the Winterbourne Medicines Programme
Presentation from the Winterbourne Medicines Programme Launch held in London on 10 September 2014
Ensuring safe, appropriate and optimised use of medication for people with learning disabilities who demonstrate behaviour that can challenge
5 Best Practices for Patient Satisfaction SurveysSpecialdocs
The patient satisfaction survey is an invaluable tool for physicians aiming to improve communication with their patients and engage them in their care. At Specialdocs, we encourage and work with our physician-clients to conduct ongoing surveys in order to regularly gauge patient likes and dislikes, and ask for improvement suggestions.
Sussex Partnership NHS Foundation Trust - one of the partners working with NHS Improving Quality on the Winterbourne Medicines Programme
Presentation from the Winterbourne Medicines Programme Launch held in London on 10 September 2014
Ensuring safe, appropriate and optimised use of medication for people with learning disabilities who demonstrate behaviour that can challenge
5 Best Practices for Patient Satisfaction SurveysSpecialdocs
The patient satisfaction survey is an invaluable tool for physicians aiming to improve communication with their patients and engage them in their care. At Specialdocs, we encourage and work with our physician-clients to conduct ongoing surveys in order to regularly gauge patient likes and dislikes, and ask for improvement suggestions.
#MyGPandMe is a campaign run by Dimensions to help make GP surgeries more accessible for people with learning disabilities and autism. This story shows how every patient should be treated individually.
www.dimensions-uk.org/mygpandme
What will my on-site clinic look like? Who will I get to staff it? What services will I offer? These are some of the questions you could be asking yourself if you’re interested in offering an on-site clinic for your employees. And actually, there are a variety of potential answers to those questions. To help figure out solutions that work for you, WEA Trust Health Promotion Advisor Chris Ceniti analyzes the most popular and effective characteristics of on-site clinics in Wisconsin.
How to know your customer better: Empathy and Experience Map for a Birthing C...Samriddhi Bajpai
Customer Need Analysis is crucial to any company by creating a "Customer/Patient Profile" we can understand our client base more closely.
An Empathy Map help us acknowledge what our projected Customer Avatar is going through inside:
1. Thinking
2. Seeing
3. Doing and
4. Feeling
An Experience Map describes step by step, the journey that a prospect takes from stranger all the way through to loyal repeat and referring customer. It goes in similar in case of Healthcare industry where the Company- Customer relationship is more confidential and related to longevity and healthy living.
By drawing these maps, we are enabling ourselves to reach to our patient base more empathetically
Take the opinions and criticism of others seriously, not personally. Create an action plan to upgrade your performance, both personally and professionally.
Developing a Booklet for Patients & Families on Cardiac/Stroke UnitKaiser Permanente
Development of a Patient and Family-centered orientation booklet for those placed within the Cardiac and Stroke unit, with the goal of reducing anxiety and confusion and of engaging patients and their family members as key partners in decision-making regarding their plan of care.
How to optimize your wellness challenges in 2015weatrust
Learn to attract higher participation and produce healthier outcomes for your 2015 wellness challenges. Are you hosting too many wellness challenges or not enough? Do you allocate the right amount of money to incentives or prizes? Are you scheduling challenges at optimal times of year?
Timing, incentives, and data are variables that can make or break your wellness challenge. This webinar will help you examine these variables and plan for success.
Don’t schedule your next wellness challenge without watching!
What will my onsite clinic look like? Who will I get to staff it? What services will I offer?
These are some of the questions you could be asking yourself if you’re interested in onsite clinics. In this 15-minute presentation, you'll learn the most popular and effective qualities of onsite clinics, based on Wisconsin case studies. You'll leave with a playbook for starting your own on-site clinic.
Ways to improve patient satisfaction survey scoresCare Analytics
Patient experience matters. In fact, it’s so important it’s considered a marker of quality patient care, and it is used to determine incentives, Value-Based Payment Modifier reimbursements, amount of shared of savings received by accountable care organization participants, and it is a requirement for maintenance of certification. Yet, it is one of the quality measures that physicians and medical facilities reportedly find most difficult to change
#MyGPandMe is a campaign run by Dimensions to help make GP surgeries more accessible for people with learning disabilities and autism. This story shows how every patient should be treated individually.
www.dimensions-uk.org/mygpandme
What will my on-site clinic look like? Who will I get to staff it? What services will I offer? These are some of the questions you could be asking yourself if you’re interested in offering an on-site clinic for your employees. And actually, there are a variety of potential answers to those questions. To help figure out solutions that work for you, WEA Trust Health Promotion Advisor Chris Ceniti analyzes the most popular and effective characteristics of on-site clinics in Wisconsin.
How to know your customer better: Empathy and Experience Map for a Birthing C...Samriddhi Bajpai
Customer Need Analysis is crucial to any company by creating a "Customer/Patient Profile" we can understand our client base more closely.
An Empathy Map help us acknowledge what our projected Customer Avatar is going through inside:
1. Thinking
2. Seeing
3. Doing and
4. Feeling
An Experience Map describes step by step, the journey that a prospect takes from stranger all the way through to loyal repeat and referring customer. It goes in similar in case of Healthcare industry where the Company- Customer relationship is more confidential and related to longevity and healthy living.
By drawing these maps, we are enabling ourselves to reach to our patient base more empathetically
Take the opinions and criticism of others seriously, not personally. Create an action plan to upgrade your performance, both personally and professionally.
Developing a Booklet for Patients & Families on Cardiac/Stroke UnitKaiser Permanente
Development of a Patient and Family-centered orientation booklet for those placed within the Cardiac and Stroke unit, with the goal of reducing anxiety and confusion and of engaging patients and their family members as key partners in decision-making regarding their plan of care.
How to optimize your wellness challenges in 2015weatrust
Learn to attract higher participation and produce healthier outcomes for your 2015 wellness challenges. Are you hosting too many wellness challenges or not enough? Do you allocate the right amount of money to incentives or prizes? Are you scheduling challenges at optimal times of year?
Timing, incentives, and data are variables that can make or break your wellness challenge. This webinar will help you examine these variables and plan for success.
Don’t schedule your next wellness challenge without watching!
What will my onsite clinic look like? Who will I get to staff it? What services will I offer?
These are some of the questions you could be asking yourself if you’re interested in onsite clinics. In this 15-minute presentation, you'll learn the most popular and effective qualities of onsite clinics, based on Wisconsin case studies. You'll leave with a playbook for starting your own on-site clinic.
Ways to improve patient satisfaction survey scoresCare Analytics
Patient experience matters. In fact, it’s so important it’s considered a marker of quality patient care, and it is used to determine incentives, Value-Based Payment Modifier reimbursements, amount of shared of savings received by accountable care organization participants, and it is a requirement for maintenance of certification. Yet, it is one of the quality measures that physicians and medical facilities reportedly find most difficult to change
A presentation I gave a few weeks ago at our TWG Friday Demos on the basics of long format form design and best practices to consider to help you build the best guided form experiences.
How to Build Your Mitochondrial Medical Homemitoaction
Topics include:
The importance of a medical home for a mitochondrial disease patient.
Definition of a medical home.
How to establish a medical home.
Why a medical home is an important component of good patient advocacy.
Tips on maintaining a healthy medical home relationship.
Wees will describe theses issues primarily from a pediatric perspective, but she will give adult examples as well.
Wees is a patient advocate with Empowered Medical Advocacy. She assists parents and caregivers each week in navigating toward improved quality of life for their child and their families.
Inpatient Rounding: 30 Minutes a Week to Amazing Patient ExperienceMedAmerica Marketer
In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.
The factors that distinguish highly effective healthcare organizations are discovered through generative internal investigation via Appreciative Inquiry. When the cross section of internal members of the organization are invited to express what happens when extraordinary care is provided, the key strengths are revealed.
Internship at Children’s Mercy Hospital Human ResourcesSarah George
An overview of my internship at Children's Mercy Hospital. This opportunity allowed to see how CMH's Human Resource Department functions and thrives in the Kansas City Healthcare system.
Improving children and their families experience of the cancer care pathwayUCLPartners
Presentation by Zoe Berger, Joint Chair of the London Cancer Patient Experience Sub Group, at the Teenager and Young Adults Study Day, held on 25 July 2013.
Why patient satisfaction matters Care AnalyticsCare Analytics
To advance the patient experience, providers must understand patient needs and address targeted opportunities within patient populations. Care Analytics provides meaningful and actionable insights into every aspect of patient perception. We work with facilities across the globe to collect feedback through real-time point of care tablet based assessments. We provide straight-forward steps focusing on the key drivers of exceptional patient experiences. Our model is based on the marriage of big data and years of experience with improving patient satisfaction.
The Essential Role of Teenage Clinics: Focusing on the Well-being of AdolescentsDrRathisBrightHopeIV
Adolescence:
A Crucial Phase of Development: Adolescence is a pivotal stage where physical, emotional, and social changes occur, shaping future adult health.
Importance of Addressing Teenagers' Health and Well-being:
Prioritizing teens' health and well-being is essential for their overall growth, academic success, and prevention of long-term health issues.
Role of Teenage Clinics in Supporting Adolescents:
Teenage clinics play a vital role by offering specialized services that cater to adolescents' unique needs, promoting holistic health and empowering informed decision-making.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
2. Quality Improvement
• Surveyed patients of the Women’s and
Children’s Center (WCC)
• Includes patients from Women’s
Health, Pediatric, and Post Partum
• Asked patients about their hospital
experience, patience satisfaction, alternative
therapies
3. Project Goals
• WCC’s goal is for their patients to have a good
experience while being hospitalized. They want
their patients to feel “pampered” throughout
their stay
• WCC did a similar survey eight years
ago and wants to identify areas of
improvement for their patient’s
hospital experiences
• Our goal was to survey 40 patients
4. Survey Tool
Our goal is for you & your family to have a good experience while being hospitalized. What specific things have made you feel
that it has been good? As a patient on WCC, what has influenced your/your child’s comfort level the most?
Is there something that the nurses & staff could do to help you/your child be more comfortable?
As a patient on WCC, what has influenced your/your child’s comfort level the most?
What specific things do you think that we should consider as opportunities for enhancing your hospital experience?
Do you think essential oil therapy or other alternative therapies would be beneficial for you/your child? (alternative therapies-
aroma, music, meditation, healing touch, massage, etc)
Do you feel the education you have received has met your expectations?
If not, why?
Are there any other comments you would like to share that would help us in your/your child’s care or that of other patients on our
unit?
Thank you for sharing your ideas & insights with us and please let us
know if there is anything we can do to enhance your/your child’s
hospital experience.
5. This concludes our Leadership Project
for Rice Memorial Hospital’s Women’s
and Children’s Center (WCC) of
Willmar, MN