The document summarizes a quality improvement project conducted by Rice Memorial Hospital's Women's and Children's Center in Willmar, MN. The project involved surveying patients to identify ways to enhance their hospital experience and comfort levels. The goals were to survey at least 40 patients about their satisfaction levels, views on alternative therapies, education received, and opportunities to improve care. The survey findings will help the Center provide a better patient experience and identify areas for enhancement.

1. RICE
MEMORIAL
HOSPITAL
Willmar, MN
Women’s and Children’s Center (WCC)
Stephanie Hendrickx and Brett Jahnke

2. Quality Improvement
• Surveyed patients of the Women’s and
Children’s Center (WCC)
• Includes patients from Women’s
Health, Pediatric, and Post Partum
• Asked patients about their hospital
experience, patience satisfaction, alternative
therapies

3. Project Goals
• WCC’s goal is for their patients to have a good
experience while being hospitalized. They want
their patients to feel “pampered” throughout
their stay
• WCC did a similar survey eight years
ago and wants to identify areas of
improvement for their patient’s
hospital experiences
• Our goal was to survey 40 patients

4. Survey Tool
Our goal is for you & your family to have a good experience while being hospitalized. What specific things have made you feel
that it has been good? As a patient on WCC, what has influenced your/your child’s comfort level the most?
Is there something that the nurses & staff could do to help you/your child be more comfortable?
As a patient on WCC, what has influenced your/your child’s comfort level the most?
What specific things do you think that we should consider as opportunities for enhancing your hospital experience?
Do you think essential oil therapy or other alternative therapies would be beneficial for you/your child? (alternative therapies-
aroma, music, meditation, healing touch, massage, etc)
Do you feel the education you have received has met your expectations?
If not, why?
Are there any other comments you would like to share that would help us in your/your child’s care or that of other patients on our
unit?
Thank you for sharing your ideas & insights with us and please let us
know if there is anything we can do to enhance your/your child’s
hospital experience.

5. This concludes our Leadership Project
for Rice Memorial Hospital’s Women’s
and Children’s Center (WCC) of
Willmar, MN