This document discusses the importance of providing adequate interpretation and translation services for limited English proficient (LEP) patients and those who are deaf or hard of hearing. It notes that studies have found such services can lead to fewer medical errors, increased patient compliance, greater patient satisfaction, and better use of primary care services. The document outlines a CentraCare Health policy requiring the provision of interpreter services at no cost to LEP patients or those who are deaf. It also discusses guidelines from the National Council on Interpreting in Health Care's Code of Ethics for healthcare interpreters to accurately convey all information without omitting, adding to, or distorting the message.

1. Interpreting Healthcare
11/13/2014

2. Why Interpret?

3. Where’s the Data?
“Studies have found adequate interpretation
and translation for patients with LEP leads to
fewer medical errors, increased patient
compliance, increased patient satisfaction,
and better use of primary services”
(Minnesota Department of Health, 2008).

4. CCH Policy
Title: Interpreter – Limited English Proficient and Deaf and Hard of Hearing
● Policy: CentraCare Health will make available and coordinate interpreter
and assisted communication services for limited English proficient persons
and persons who are deaf and hard of hearing.
● These services will be provided at no cost to the patient/responsible party.
● The availability of sign language interpreters, language interpreters (by
phone or in person or by Video Remote) and assistive communication
devices may vary by site and resources.
Ensures compliance with Title VI of the Civil Rights Act of 1964 and the
American Disabilities Act of 1990

5. NCIHC Code of Ethics
‰The interpreter strives to render the message
accurately, conveying the content and spirit of
the original message, taking into consideration
its cultural context.
“It is, therefore, necessary that the interpreter convey
everything that is said by either party in its entirety and in
the manner in which the message is delivered, that is,
without omitting from, adding to, or distorting the message.”

6. Epic - Document Use of Interpreter
1. FHAAS
a. Cognitive - Perceptual
2. AID
a. Interpreter

7. References
CentraCare Health. (2014). Interpreter - Limited English Proficient and Deaf and Hard of
Hearing.
Hadziabdic, E., & Hjelm, K. (2013). Working with interpreters: Practical advice for use of
an interpreter in healthcare. International Journal of Evidence-Based Healthcare, 11, 69-76.
Maltby, H. (1999). Interpreters: A double-edged sword in nursing practice. Journal of
Transcultural Nursing, 10, 248-254
Minnesota Department of Health. (2008). Health care interpreters in Minnesota.
National Council on Interpreting in Health Care. (2004). A code of ethics for health care