Let’s face it, the world is changing. Whether we are ready for it or not. Not only do we need to change the way we run and manage our businesses, we also need to change the way we think about our products and customers. But we can’t just ‘think’ about doing things differently – we actually need to ‘do’ things differently. Even if you don’t work in software development, you have probably heard about the management revolution caused by Agile software development. It is certainly no coincidence that the 5 largest companies in the world have adopted agile practices! But ‘being’ Agile is not about a set of development practices. We need to focus on delivering the right things for our customers, while still responding to changes both internal and external to our company. Join me as we discuss practical ways to apply the following core business Agility principles in your environment: Delighting customers Descaling work Implementing enterprise-wide agility Nurturing agility

1. Being Agile
It’s time to be inspired… It’s time to Think Agile

2. Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
The ability of an organisation to sense changes internally or externally and
respond accordingly in order to deliver value to its customers.
What is Agility?
Value creation
. . . . . . . .Business
Adapted from https://businessagility.institute/learn/ and https://agilemanifesto.org/ and www.agilealliance.org/glossary/business-agility

3. Delighting
customers
Descaling
work
Enterprise wide
Agility
Nurturing an Agile
culture
Adapted from https://www.sdlearningconsortium.org/what-we-have-learned/

4. Delighting customers
Adapted from Denning, Stephen. The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. Amacom. 2018.

5. Delighting customers
Adapted from Denning, Stephen. The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. Amacom. 2018.

6. Delighting customers
Adapted from Denning, Stephen. The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. Amacom. 2018.
Be the best at what you
do
Know your customer Shared goal of
delighting the customer
Have clear line to the
customer
Top management takes
responsibility for
delighting the customer
Change or structure
with the market
Empower staff to make
decisions
Align back-office
functions
Keep relationships
interactive

7. Descaling work
Align teams to
organisation
Map value streams Focus on value delivery
Measure outcomes Have small x functional
teams
Give teams autonomy
Give authority to the
teams
Work in small batches Work in short iterations Limit work in progress
Work without
interruption
Deliver work in one
iteration
Automate repetitive
work
Get work to customer
Get customer feedback Hold retrospectives Have daily stand-ups Adopt Agile practices
Adapted from Denning, Stephen. The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. Amacom. 2018.

8. Enterprise wide Agility
Adapted from Denning, Stephen. The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. Amacom. 2018.
Lots of small groups Bias towards action Share a common
purpose
Fund value streams or
teams
Measure customer
outcomes
Represent the
customer, not only
shareholders
Information is
transparent available
Agile contracts are
changed
Procurement processes
select who can adapt
Onboard partners like
new employees

9. Nurturing an Agile culture
ManagementTools
LeadershipTools
PowerTools
Coercion
Threats
Punishment
Promotion
Training
Incentives
Hiring
Firing
Vision
Story
telling
Conversations
Role
modelling
Ritual
Measurement
Tradition
Negotiation
Strategic
Planning
Decision
making
Learning
IntimidationInformationInspiration
Adapted from Denning, Stephen. The Age of Agile: How Smart Companies Are Transforming the Way Work Gets Done. Amacom. 2018.

10. Thank you
Angie Doyle
082 322 8558
angie@thinkagile.co.za
thinkagile.co.za