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I am an innovation & transformation leader rooted in the digital culture and passionate about "what's possible". I help organizations operationalize experiences and innovation through: • Driving Innovation and Transformation Initiatives and Teams • Leveraging customer experience, design thinking & business architecture as a holistic lens to create and deliver exceptional end-to-end customer experience strategies • Understand how to support and address customer needs and expectations through effective strategy, technology and content • Facilitate engaging workshops for a variety of audiences using powerful questions that creates collaboration and drives outcomes