SlideShare a Scribd company logo
Support Petroleum Distributors with
Technological Sales & Marketing Weapons
Sales and Marketing Tools
○ Website
○ Web Presence
○ Marketing & Lead Development

Balanced Scorecard & Six Sigma
○ Dashboards
○ Scorecards
○ KPI’s
○ Metrics
HR Balanced Scorecard
Strategy Map
Tactical & Execution Elements
Dashboard Example
ROCE

Productivity

Financial

Labor
Costs

Turnover

Satisfaction

Customer

Internal

Development
Costs

Onboarding
Costs

Compensation

Customer Management
Evaluations
Development
Incentives & Comp
Advancement

Recruiting
Costs

Know the
job

Promotion

Personal
Growth
Operational Processes
Onboarding
Feedback
Recruiting
Scoring

Growth

Benefits

Innovation Processes
Coaching & Mentoring
Promotion
Benefits
Succession Planning

Regulatory & Social
Environment
Safety & Health
Community
Development

Human Capital

Learn
& Grow

Competency
Metrics

Leadership

Information Capital
Organization Capital

Alignment
&
Execution

Compensation
Balanced Scorecard

Objective

Measure

Target

Action Plan

Initiative

Learn
& Grow

Competency
Metrics
Alignment
&
Execution

Chargeback
method

Overhead &
Actual

Dept
Budgeting

Allocations
for
improvement

Document &
schedule

Zero
Dropouts

Each Dept
Devel Plan

Support
Contact

Success
Coach

Development
plan

Coaching &
Eval

Eval &
coaching
sessions

90%
Satisfaction
Score

Survey

Document
Process

Done /Not
Done

90 Days

Establish
Milestones

Metric &
Scoring

90 Days

Done Not
Done

Evaluate Skill
Baseline

Operational Processes
Onboarding
Feedback
Recruiting
Scoring

Discovery

Establish
Feedback

Internal

Know the job

Financial
Recap

Progress
Report

Customer

Onboarding
Costs

Dollars
Manhours

Clear training
plan

Financial

Identify
Current $

Budget

$6500 to
research
& build

$7500

Dept Level
Plan HR
Review

Above

90 Days

Survey Tool

$500

Conduct
Scoring

2.8 min

Competency
Model

$900.00

Educate and
inform

EE’s in Dev
Plan

3.0 min

New Hire
Assessment

$300

Development
tools

Measurement
& Storage
system

On going
Assessment

$300

90 Days
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Digital Refiners HR Strategy Map

  • 1.
  • 2. Support Petroleum Distributors with Technological Sales & Marketing Weapons Sales and Marketing Tools ○ Website ○ Web Presence ○ Marketing & Lead Development Balanced Scorecard & Six Sigma ○ Dashboards ○ Scorecards ○ KPI’s ○ Metrics
  • 3. HR Balanced Scorecard Strategy Map Tactical & Execution Elements Dashboard Example
  • 4.
  • 5. ROCE Productivity Financial Labor Costs Turnover Satisfaction Customer Internal Development Costs Onboarding Costs Compensation Customer Management Evaluations Development Incentives & Comp Advancement Recruiting Costs Know the job Promotion Personal Growth Operational Processes Onboarding Feedback Recruiting Scoring Growth Benefits Innovation Processes Coaching & Mentoring Promotion Benefits Succession Planning Regulatory & Social Environment Safety & Health Community Development Human Capital Learn & Grow Competency Metrics Leadership Information Capital Organization Capital Alignment & Execution Compensation
  • 6. Balanced Scorecard Objective Measure Target Action Plan Initiative Learn & Grow Competency Metrics Alignment & Execution Chargeback method Overhead & Actual Dept Budgeting Allocations for improvement Document & schedule Zero Dropouts Each Dept Devel Plan Support Contact Success Coach Development plan Coaching & Eval Eval & coaching sessions 90% Satisfaction Score Survey Document Process Done /Not Done 90 Days Establish Milestones Metric & Scoring 90 Days Done Not Done Evaluate Skill Baseline Operational Processes Onboarding Feedback Recruiting Scoring Discovery Establish Feedback Internal Know the job Financial Recap Progress Report Customer Onboarding Costs Dollars Manhours Clear training plan Financial Identify Current $ Budget $6500 to research & build $7500 Dept Level Plan HR Review Above 90 Days Survey Tool $500 Conduct Scoring 2.8 min Competency Model $900.00 Educate and inform EE’s in Dev Plan 3.0 min New Hire Assessment $300 Development tools Measurement & Storage system On going Assessment $300 90 Days
  • 7.
  • 8. www.DigitalRefiners.com Via LinkedIn Like us Facebook Watch us on YouTube Tweet us Email Us