This document discusses conducting a capabilities audit to assess an organization's key capabilities. It defines capability as an organization's ability to perform better than competitors using distinctive resources. The document then provides a five-step process for conducting a capabilities audit, which includes determining the scope of the audit, tailoring generic capabilities to the organization, gathering data from multiple groups, analyzing the data to identify critical capabilities, and creating an action plan. It also lists 11 generic organizational capabilities and provides examples of how to evaluate each one.

1. Capitalizing on Capabilities Presented by Mariam Khan

6. Organizational capabilities An organizational capabilities An individuals leadership ability Social An organizations core -competence An individual’s functional competence Technical Organizational Individual X

7. Calculate a company’s break-up value; Compare the break-up value to the current market value of the assets. This is working across boundaries, ensuring efficiency and leverage. “Collaboration occurs when an organization as a whole gains efficiencies of operation through the pooling of services or technologies, through economies of scale, or through the sharing of ideas and talent across boundaries” (p. 121). Collaboration 5 Examine the tools you use to manage performance (i.e., appraisal forms, variance in compensation based on employee performance, etc.) This is being good at obtaining high performance from employees. Performance accountability becomes an organizational capability when employees realize that failure to meet their goals would be unacceptable to the company. Accountability 4 The degree of alignment between internal and external mind-sets; Measuring the degree of consensus among employees when they are all asked what the top three things are that the company wants to be known for in the future. This is the organizational capability that ensures that employees and customers have positive and consistent images of and experiences with an organization. Shared Mind-Set & Coherent Brand Identity 3 How long it takes to go from concept to commercialization, or from the collection of customer data to changes in customer relations; A return-on-time-invested (ROTI) index can monitor the time required for, and the value created by, various activities. This is the ability to recognize opportunities and to act immediately. Acting quickly can refer to exploiting new markets, creating new products, establishing new employee contracts, or implementing new business processes. Speed 2 Productivity measures, retention statistics, employee surveys, and direct observation. Talent is the organizational capability that attracts, motivates and retains competent and committed people. Talent 1 Ways to evaluate/track this capability Explanation Organizational Capability

8. Contd. Inventories, direct and indirect labor, capital employed, and costs of goods sold can all be viewed on balance sheets and income statements Being good at managing costs. Efficiency 11 A vitality index (for instance, one that records revenues or profits from products or services created in the last three years) (p. 122). Doing something new in both content and process. Innovation 10 Note how consistently employees respond when asked about the company’s strategy. Articulating and sharing a strategic point of view. There are three levels of strategic unity: intellectual, behavioral and procedural (p. 122). Strategic Unity 9 Identify your key accounts and track the share of those important customers over time; Frequent customer-service surveys may also offer insight into how customers perceive your connectivity. Building long-lasting relationships of trust with certain customers. When a large number of employees have meaningful exposure to or interaction with customers, connectivity is enhanced (p. 122). Customer Connectivity 8 You can track your organization’s leadership brand by monitoring the pool of future leaders. Being good at embedding leaders throughout the organization. Consistently producing effective leaders is generally an indication of a clear leadership brand. Leadership 7 Look at what other companies are doing; Hire or develop people with new skills and ideas. This is generating and generalizing ideas with impact. New ideas can be generated by benchmarking, experimenting, continuously improving, etc. Learning 6

9. Audit process Education/Training events, new performance standards, new technology to sustain the capability are all ways to take action Put together an action plan with clear steps to take and measures to monitor, and assign a team to the job of delivering on the critical capabilities 5 Look for patterns in the data; Determine the three capabilities needed to deliver on your company’s goals. Synthesize the data to identify the most critical capabilities requiring managerial attention. 4 90-degree, 360-degree, or 720-degree assessments* Gather data from multiple groups on current and desired capabilities. 3 Tailor the 11 generic capabilities to your own organization. Create the content of the audit. 2 Division, region, entire company, etc. Determine which part of the business to audit. 1 Explanation The five basic steps

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