Blackboard Consulting Services provides educational consulting services globally to help institutions transform through online and blended learning. They have 160 consulting professionals and partnerships globally, with 10 full-time consultants based in Australia. Blackboard serves over 37,600 educational institutions worldwide. The document outlines 4 levels of consulting services Blackboard provides, from strategic consulting to help institutions develop visions and plans, to functional consulting to design programs and courses, to implementation consulting to set up operations, to technical consulting to deploy enabling technologies. Sample client cases and solutions are also presented.

1. Blackboard Consulting Services
Driving Institutional Transformation
Glenn Philpott
Director, Education Services APAC

2. Blackboard consulting bring you global scale
balanced with local knowledge & experience.
One of the World’s Largest Education Consulting Organisations
 160 professionals + a global network of Cons. Partners
 10 full time Tech. / Func. consultants based in Australia
 Over 1400 Clients Served, across 5,000 Individual Projects

3. Blackboard’s Educational Experience
BLACKBOARD SERVES MORE THAN
37,600 EDUCATIONAL INSTITUTIONS FROM
AROUND THE GLOBE INCLUDING OVER:
• 4,300 HIGHER EDUCATION
• 30,700 PRIMARY & SECONDARY ED.
• 2,600 CORPORATE & GOVERNMENT
3

4. Why would an institution involve consultants?
• Speed up the first stage of the process
• Provide a focus for internal attention/effort
• External expertise
• Benefit of external perspective
• Examples from elsewhere
• Established and proven methodologies
4

5. Why would an institution choose Blackboard?
• Education is our business – it is all we do
• Established as partners – with shared commitment to
success
• Examples from across the globe – all sizes all sectors
• Effective practice areas – evidence-based methodology
• Employ people like you – sector specialists
5

6. Our Clients
6

7. Our Australian Consulting Services Clients
7

8. Online Program Development

9. Online Programme Management
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance
Market Research
Brand & Marketing
Strategy
Creative Development
Promotion & Lead
Generation
Admissions Support &
CRM
Enrolment &
Financial Support
Registration &
Orientation Support
24X7 Help Desk
Retention & Student
Success
Career Placement

10. Online Programme Development
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance

11. Online Programme Development
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance

12. Vision and Readiness
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
LEVEL 1 – Strategic Consulting
For institutions that are getting started and
want to establish the following before deciding
what to do:
• Vision and strategic goals
• Assess their internal capability and capacity
to move to an online course (pilot or rollout)
• How much income is required and what
costs will be to be viable

13. Vision and Readiness
Vision and Strategy: An exploration of the institution/
faculty/school’s vision and strategy for online learning to
understand the goals, objectives and timescales.
Readiness assessment: Perform an opportunities and
capabilities analysis that looks at the capacity and
capabilities required to launch the first phase of an
online learning initiative and make recommendations
regarding scalability for growth.
Business & Financial Model: Develop proforma
financial model that articulates the specific financial
implications of launching and growing an online
presence by capturing input variables to estimate
potential costs and revenues.
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance

14. Online Programme Development
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance

15. Curriculum and Courses
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
LEVEL 2 – Functional Consulting
For institutions that have identified the pilot
programme candidates (or first phase role out)
and want to develop their academic product for
a new delivery model, covering
• Online programme structure
• Core technology training
• Online course design
• Instructional design of content

16. Curriculum and Courses
Programme Design: Support programme leadership to
make informed choices about pedagogical approach,
course structure and delivery model.
Academic Training: Provide core Blackboard training
(Course Delivery Essentials) to programme team
Instructional Design: Work with programme team to
develop a template that provides a consistent, and
flexible, structure and approach to the online courses
Course Development: Develop 2-3 online courses (via
Designing Exemplary Courses plus remote mentoring
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support

17. Online Programme Development
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance

18. Planning and Governance
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
LEVEL 3 – Implementation Strategic Consulting
For institutions that are getting started and
want to establish the following to move to
operations
• What are the operational responsibilities,
activities and protocols required
• How will these be resourced
• How will the online programme be
managed, reviewed and evaluated

19. Planning and Governance
Operations Design & Reporting: Based on readiness
exercise and programme designed, this implementation
planning phase will plan the launch and delivery of the
initial phase of online learning including resourcing,
protocols and timescales
Management & Governance: Provide advice and
guidance about the operational management,
governance and evaluation of online learning
programmes
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance

20. Enabling Technologies
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modelling
Operations Design &
Reporting
Management &
Governance
Programme Design
Academic Training &
Development
Instructional Design
Course Development
& Delivery
Academic Staff
Support
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance

21. Enabling Technologies
Solution Design &
Development
Learning Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security & Compliance
LEVEL 4 – Technical Consulting
For institutions that are ready to get started,
Blackboard offers a range of platform services
for the deployment, integration and
customisation of enabling technologies.
These can be offered as part of the OPD
offering but would need to be scoped as
bespoke for each client

22. • Goal: to launch UEA
Health Online by
March 2015
• To identify the courses
to be offered
• To understand the
requirements of the
Faculty and the wider
University
• To have a pathway to
profitability
University of East Anglia
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modeling
Operations Design &
Reporting
Management &
Governance
Program Design
Faculty Training &
Development
Instructional Design
Course Development
& Delivery
Faculty Support
Solution Design &
Development
Learning
Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security &
Compliance
Market Research
Brand & Marketing
Strategy
Creative
Development
Promotion & Lead
Generation
Admissions Support
& CRM
Enrollment &
Financial Aid
Support
Registration &
Orientation Support
24X7 Help Desk
Retention & Student
Success
Career Placement

23. • Existing Bb technologies
customer
• Online Education
Strategy to compete
with global peers
• To get the mix of
historic and modern
• What does online
education mean in a
Trinity context
Trinity College Dublin
Vision & Strategy
Opportunity &
Capabilities Analysis
Business & Financial
Modeling
Operations Design &
Reporting
Management &
Governance
Program Design
Faculty Training &
Development
Instructional Design
Course Development
& Delivery
Faculty Support
Solution Design &
Development
Learning
Management
Systems & Partners
Social Learning &
Collaboration
Systems Integration
Security &
Compliance
Market Research
Brand & Marketing
Strategy
Creative
Development
Promotion & Lead
Generation
Admissions Support
& CRM
Enrollment &
Financial Aid
Support
Registration &
Orientation Support
24X7 Help Desk
Retention & Student
Success
Career Placement

24. Sample Consulting Solutions

25. Blackboard Adoption Services - Learn more online Bundle
The Blackboard Learn More Online training bundle provides a flexible method to
train a large number faculty in and to allow an institution to budget training dollars
in advance.
100 Seats in any of the following Eight Instructor-Facilitated Online Courses:
– Getting Started with Blackboard.
– Building Courses
– Enhancing Communication
– Assessing Learners
– Designing Engaging Content
– Building Online Communities
– Monitoring Student Performance
– Evaluating Courses for Effective Instruction
Access to Two Exclusive Best Practices Synchronous Recordings:
– Building Quality Courses
– Ready, Set, Collaborate
Unlimited Seats in Two Self-paced Courses:
– Introduction to Blackboard
– Teaching & Learning What’s New
25

26. SIS Integration Framework Mentoring
The objective of the SIS Integration Framework Mentoring service is to assist clients with
the implementation of Blackboard Learn Release 9.1 SIS Integration Framework.
More specifically, the service will provide the following:
• Identification of basic data elements, behaviors and business rules in order to
automate processes for user account and course creation, user enrollment and
faculty/staff assignment to courses.
• Document decisions regarding key data elements in a data planning workbook for
later client use.
• Provide guidance in regard to the configuration of the SIS Integration Framework to
meet documented data requirements.
• Assist in data cleanup of existing user accounts the Blackboard Learn environment to
ensure compatibility with an automated and integrated environment.
• Provide an overview of basic scripting techniques to be used for data transformation
within the SIS Integration Framework tool.
• Review troubleshooting techniques for data and integration issues.
26

27. Designing Exemplary Courses.
27
The objective of the 2 day onsite Designing Exemplary Courses service is aid Client in
transforming a current course website from an informational resource to an interactive
learning environment; this includes:
1) creating a plan for the overall architecture of their courses and
2) engage in the discussion and implementation of best practices during guided
course development periods.
At the end of the workshop, participants should be able to build an instructional unit to
use as a model for future course development.
This course is a follow-up to the Course Delivery Essentials training workshop.

28. Consulting Customers

29. Standard Scope
 Technical Project Management
 SIS Integration
 SSO (Single Sign on) implementation
 Content migration
Technical Consulting
Blackboard acquired Positivo University’s client base
Goal: successfully migrate former Positivo clients to
Blackboard Learn within FY14, 23 institutions &
~112,000 FTE
29
Positivo University, Brazil

30.  Readiness Assessment – Opportunities & Capabilities
Gap Analysis
 Refresher - Blackboard Learn training
 Programme & Course Design (incl template design)
 Course Building – Designing Exemplary Courses
 Implementation/Operational Design
 Creating UEA Health Online community
 Application and Admissions Process Guidance
 Course quality assessment and feedback
Functional Consulting
To identify the courses to be offered, to understand
what is required of the Faculty and wider University
in order to ensure the best possible quality online
courses built and to have a pathway to profitability
30
University of East Anglia, UK

31.  for fully online courses,
 blended learning opportunities and MOOCs,
 role of digital in the on-campus student and staff
experience.
Development and deployment of the College’s
Strategy for Technology-Enhanced and Online
Education and develop a business case to support
the substantial growth in income from additional
student numbers.
31
Recommendations - organisational structures, the
academic portfolio, staff development provision, change
management, technology infrastructure, marketing and
recruitment, and student support.
Trinity college Dublin
Strategic Consulting
Engagement Outputs

32. Questions